Global BPO & Staffing Solutions | Multilingual Support | CX, Collections, Back Office & Tech Services
Bilingual Patient Services Representative
Location
Mexico
Posted
8 days ago
Salary
0
Seniority
Junior
Job Description
Bilingual Patient Services Representative
Resolv Global
• Provide excellent customer service through phone, email, chat, and social channels • Assist customers with order inquiries, returns, billing questions, and product information • Accurately enter customer and order information into internal systems • Resolve customer concerns professionally and escalate issues when necessary • Maintain records of customer interactions and actions taken • Identify opportunities to improve customer satisfaction and support sales initiatives • Collaborate with team members and supervisors to ensure smooth operations
Job Requirements
- Advanced English proficiency with limited accent
- Minimum 6 months of Customer Experience (CX) experience preferred
- Strong communication and organizational skills
- Professional attitude and ability to multitask
- Familiarity with the U.S. healthcare system is a strong plus
- Equipment: Additional screen, headset, and stable wired internet connection required
Benefits
- Independent contractor agreement
- Weekly payments in USD
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