Co-creating Solutions for a Better Future
Service Manager
Location
Brazil
Posted
13 days ago
Salary
0
Seniority
Senior
Job Description
Service Manager
Stefanini Brasil
• Delivery partner management: select, onboard/certify, develop and monitor performance (SLA, OTIF, costs). • Strategic client relationship management: act as a consultative partner, ensuring satisfaction, retention and expansion. • Planning and governance: develop success plans for clients and partners, aligning goals and KPIs. • Analysis and continuous improvement: monitor indicators (NPS, SLA, cost per delivery), propose solutions and optimizations. • Negotiation and contracts: negotiate commercial terms with partners and clients, ensuring compliance and profitability. • Risk management: ensure compliance with legal regulations, internal policies and LGPD (Brazilian Data Protection Law). • Executive reporting: present results and insights to leadership and clients. • Financial control of accounts.
Job Requirements
- Education: Degree in Business Administration, Engineering, Logistics, Marketing or related fields.
- Experience: 5+ years in operations/logistics/supply chain and account management or Customer Success.
- Advanced Excel and Power BI skills.
- CRM (Salesforce, Dynamics) and ERP/TMS/WMS systems experience.
- KPI management (OTIF, SLA, NPS, churn).
- Languages: Fluent English.
- Clear and persuasive communication.
- Negotiation and influencing skills.
- Results-oriented with a strong customer focus.
- Analytical mindset and problem-solving ability.
Benefits
- Meal allowance or meal voucher.
- Discounts on courses, universities and language schools.
- Stefanini Academy — platform with free, up-to-date online courses and certification.
- Mentoring.
- Healthcare benefits club for consultations and exams.
- Medical insurance.
- Dental insurance.
- Employee discount club with offers at top establishments.
- Travel club.
- Pet care benefits.
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