All your bioprocess data in one place.
Implementation Manager
Location
United States
Posted
16 days ago
Salary
0
Seniority
Senior
Job Description
Implementation Manager
Invert
• Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams • Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments • Partner with Engineering on integrations; prototype and oversee delivery where needed • Run UAT, train users, and act as trusted advisor through go-live and beyond • Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion • Run business reviews that tie Invert usage to the customer's process development and manufacturing goals • Be the voice of the customer to Product and Engineering
Job Requirements
- 5–7 years in implementation, customer success, or account management at a B2B SaaS company
- Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar. Bioprocess fluency is a plus; willingness to go deep on it fast is required.
- Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
- Track record running multi-stakeholder implementations end-to-end
- B.S. in a STEM field
Benefits
- Competitive salary, meaningful equity, full benefits
- Fully remote, US and European time zones
- Frequent team off-sites
- Unlimited PTO
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