• Configure Verifiable’s Salesforce-based SaaS solutions for customer implementations, including fields, page layouts, permissions, automation, reporting, dashboards, and implementation-specific configuration. • Partner with Implementation Managers to translate customer requirements into clear technical solutions, implementation tasks, and delivery plans. • Serve as a trusted technical resource for customers and internal teams throughout the implementation lifecycle. • Build, update, and troubleshoot Salesforce automation, including Flow-based processes, validation rules, data updates, and configuration-driven business logic. • Support data migration, data cleanup, and backfill activities using Salesforce tools such as Data Loader, reports, exports, and structured import processes. • Configure and validate Salesforce security models, including users, profiles, permission sets, roles, sharing settings, and object/field-level access. • Troubleshoot technical issues during implementation, identify root causes, and clearly communicate resolution options. • Collaborate with Product and Engineering teams to define technical gaps, product issues, enhancement requests, or required development support. • Participate in QA, UAT support, and go-live readiness activities to ensure implementations are accurate, stable, and customer-ready. • Create and maintain technical documentation, including configuration notes, solution designs, deployment notes, testing instructions, and customer-specific implementation details. • Communicate clearly with technical and non-technical stakeholders, including customers, Implementation Managers, Engineering, Product, and Customer Success. • Apply Salesforce and Verifiable implementation best practices to ensure solutions are scalable, supportable, and aligned with long-term customer success.

Role Description At TRI, our mission is to make Risk-Based Quality Management (RBQM) simple; making it accessible, understandable, and actionable for clinical trials of any scale and complexity. We develop innovative technologies and simplified solutions to empower research organizations and sponsors, ensuring the highest standards of trial integrity and participant safety. We’re looking for a RBQM Implementation Associate to play a key role in supporting the RBQM Implementation Consultants during OPRA implementation including design, build, test and configuration setup and helping us deliver high‑quality, data‑driven solutions that advance clinical research. As a key member of our RBQM Implementation team, you'll support our Implementation Consultants across core study build and quality activities, including: - OPRA Study Implementation - Assist with setup and review of OPRA studies across multiple OPRA environments. - Review study specifications to ensure accuracy and completeness. - Support the setup and/or review of study build sprints using Microsoft Azure DevOps. - Create test data to support both unit testing and functional testing. - Validate data mapping, custom calculated fields, row data lists and transformation rules during design & build — including running and interpreting SQL queries. - Participate in functional test evidence reviews to ensure deliverables meet the required standards. Qualifications - Hands‑on experience with relational databases, ideally SQL, including writing multi‑table queries. - Strong proficiency with advanced Excel functions. - Understanding of clinical trial data structures, especially from EDC systems. - Familiarity with Agile methodology and experience using collaborative tools (e.g., Azure DevOps). - Strong communication skills and the ability to build positive relationships with internal and external stakeholders. - A self‑starter mindset with a high level of ownership and accountability. - Ability to thrive in a fast‑paced, results‑driven team environment. - A commitment to delivering work that is accurate, consistent, and of high quality. Benefits - Salary - £38,000 - £42,000 - Flexible, remote-first working. - Generous holiday as standard - 27 days holiday, with a company shutdown between Christmas and New Year. - Extra holiday on top - For every full year you are with TRI, you will earn an extra day of holiday, up to a maximum of 30 days. - Carefully considered, market-leading salaries with annual reviews. - Enhanced pension offer after probation period. - Health and wellbeing support with a health cash plan. - Life cover at four times your salary from day one. - In-person meetings and socials throughout the year. - Training and development opportunities to reach your full potential.

• Support discovery sessions to understand client MAT/OTP workflows, dosing operations, medication management protocols, and clinical documentation needs. • Configure Kipu EMR following documented standards, translating MAT-specific requirements into accurate system setup including intake, induction, maintenance, and discharge workflows. • Validate data inputs for completeness and accuracy before import or configuration, including patient records, medication protocols, and licensing documentation. • Deliver live, interactive training sessions that build client confidence and competency in using the EMR for MAT operations, prioritizing minimal disruption to dosing and day-to-day clinic workflows. • Maintain accurate project records including status, next steps, and project health. • Confirm MAT workflows are configured, tested, and usable end-to-end before launch, with particular attention to dosing, medication tracking, and regulatory documentation.

Role Description This is a remote role that may only be hired in Mississippi. The purpose of this role is to provide guidance and education and be the primary point of contact in FCB's entry into the Material Handling & Logistics (MH) segment. As FCB's capabilities develop, this individual will mentor sales/program management/business development to grow and maintain key MH vendor/dealer/OEM relationships. This role will be the initial point person with new segment relationships and business development, as well as with new wholesale & retail opportunities by developing new products & processes within FCB. This person is the segment Subject Matter Expert (SME), therefore responsible for all aspects of the development of the segment, both internally and externally. Stakeholder management between commercial vertical and FCB functional groups will be a key responsibility. Responsibilities - Business Strategy: - Develop and implement processes essential to FCB's successful entry into the segment. - Leverage industry contacts and work in tandem with New Business Development in vendor selection programs. - Conduct research on available vendors to determine which vendors offer the best pricing and product quality. - Meet with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns. - Develop, implement and maintain sales plan to meet/exceed assigned sales & margin quotas including strategies to grow existing key accounts. - Stakeholder Management: - Work with FCB functional groups to educate on the segment and develop new products/services. - Conduct studies on procedures, methods, and work requirements to evaluate need for changes to policies, methods, and/or work operations. - Oversee vendor requests, verify contract details, and perform data entry tasks such as updating the database for incoming and outgoing vendor contacts. - Create reports and aggregate data on customer needs, problems, interests, and competitive activities. - Present information to teams and upper management. - Troubleshoot complex and urgent issues and complaints involving internal and external parties. - Liaise with teams and management to establish work progress. - Relationship Development: - Develop and retain positive business and customer relationships. - Coordinate with other team leaders on recommendations in vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives. - Ensure documentation is centrally maintained and available, certificates, licenses, and permits are provided when warranted. - Establish and implement guidelines, instructions, policies, and procedures. Qualifications - Bachelor's Degree and 6 years of experience in Commercial Banking - -OR- - High School Diploma or GED and 10 years of experience in Commercial Banking - Preferred Area of Experience: Equipment Finance Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .