• Provide deployable, technical and operational support to CRS humanitarian emergency responses • Support emergency operations planning, implementation, and close out through remote and onsite technical assistance • Assist with the setup and functioning of relief delivery systems, tools, and operational processes in active emergency contexts • Provide operational support across HR, finance, security, GKIM, administration, and fleet management • Provide on the job support and basic technical accompaniment to CRS staff and local partners during emergency responses • Support delivery of operations focused trainings, briefings, and orientations for emergency staff and partners • Support the application of humanitarian operations standards, tools, and guidance for field operations and emergency supply chains • Assist with emergency budgeting, basic cost tracking and support compliance with public donor regulations and operational requirements

• Provide rapid deployment, in‑country operational surge support during humanitarian emergencies as an expert with focus on supply chain management particularly in procurement and logistics, and emergency sub‑office setup. • Provide operational support across HR, finance, security, GKIM, administration, and fleet management, in coordination with relevant CRS technical leads. • Provide remote and onsite technical support for emergency operations planning, implementation, and close‑out, ensuring alignment with CRS operational standards, donor regulations, and good humanitarian practice. • Establish and manage relief delivery systems in active emergency contexts. • Provide on‑the‑job mentoring, coaching, and training to CRS staff and local partners, and support the design and rollout of operations‑focused emergency training activities. • Support collaboration and partnerships with local organizations and national and international CRS teams to strengthen operational capacity for emergency response and recovery. • Contribute to technical standards, guidance, and learning for humanitarian field operations and emergency supply chains, including supporting updates to the Emergency Field Operations Manual (EFOM). • Design and adapt humanitarian operations training modules in collaboration with HQ departments and HRD technical teams. • Assist with emergency budgeting, basic cost tracking, and supply chain monitoring, and support compliance with public donor regulations and operational requirements. • Establishment and management of supply chain and accounting systems in new or rapidly evolving emergency responses. • Represent CRS and HRD in relevant humanitarian coordination, cluster, and operations forums, promote staff care and security, and contribute to CRS‑wide operations policy adaptation for emergency contexts.

• Build and scale Toast's Process Engineering & Continuous Improvement program • Lead end-to-end process redesign across the customer lifecycle • Uncover and permanently resolve systemic issues • Leverage AI and automation to scale operations • Identify and eliminate operational waste • Define and own enterprise-wide process KPIs • Establish governance and accountability frameworks • Embed a culture of continuous improvement across the organization • Lead and develop a high-performing team

Role Description As a Sr. Manager, IT Operations, you will lead enterprise ITSM, DevOps tooling, and service reliability initiatives, overseeing operational platforms and practices across infrastructure and application teams. You will drive modernization and automation efforts, improve reliability at scale, and help build the foundation for a future SRE model. - Lead and develop teams across ITSM operations and DevOps tooling capabilities - Set operational priorities, service standards, and drive continuous improvement - Foster cross-functional collaboration across infrastructure, cloud, engineering, and security teams - Oversee ITSM processes (Incident, Problem, Change, Release, CMDB) and ensure governance and audit readiness - Modernize ITSM through automation, workflow optimization, and platform enhancements - Lead DevOps tooling strategy, including CI/CD, automation frameworks, and platform standardization - Partner with engineering teams to improve deployment automation and operational efficiency - Establish reliability practices (monitoring, observability, alerting, incident response) - Drive reduction of operational toil through automation and process improvement - Define and track service reliability metrics and operational targets - Mentor and grow team members while promoting a culture of accountability and excellence - Support and implement a roadmap toward SRE and modern reliability engineering practices Qualifications - High School Diploma is required, plus a Bachelor's degree or equivalent work experience - 9–12+ years of relevant experience in IT operations, ITSM, DevOps, or related fields - Proven leader with experience managing IT operations, ITSM, or DevOps teams - Strong understanding of ITSM frameworks (e.g., Incident, Change, Problem Management) - Hands-on knowledge of DevOps practices, CI/CD pipelines, and operational tooling - Experience driving automation and improving operational efficiency at scale - Familiarity with cloud platforms, infrastructure, and modern application environments - Deep understanding of service reliability, observability, and incident management practices - Strategic problem solver with the ability to modernize operations and implement guidelines - Skilled at building cross-functional partnerships and influencing partners - Strong problem-solving and decision-making capabilities in complex environments - Effective communicator with the ability to translate technical concepts for diverse audiences - Passion for continuous improvement and building a culture of accountability and excellence - Some minimal annual travel may be required (for people manager roles only) Benefits - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching Company Description Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.