• Serve as the main point of contact for all communication to and from the client • Update website launch timelines and keep clients up-to-date on status • Share best practices on processes with clients • Be proactive in looking at new functionalities to ensure we are helping grow our client’s brands • Launch e-commerce websites based on client's brand guidelines, compliance requirements, and Marketing Calendar • Delegate tasks with internal IT teams to ensure deadlines are met • Managing multiple work streams internally among multiple teams and departments • Review websites in both testing and production environments and ensure all functionalities are responsive • Must understand the client's needs to provide clear instructions or strategies to internal IT teams • Develop instructional materials for internal teams when new functionalities are implemented.

• Configure Verifiable’s Salesforce-based SaaS solutions for customer implementations, including fields, page layouts, permissions, automation, reporting, dashboards, and implementation-specific configuration. • Partner with Implementation Managers to translate customer requirements into clear technical solutions, implementation tasks, and delivery plans. • Serve as a trusted technical resource for customers and internal teams throughout the implementation lifecycle. • Build, update, and troubleshoot Salesforce automation, including Flow-based processes, validation rules, data updates, and configuration-driven business logic. • Support data migration, data cleanup, and backfill activities using Salesforce tools such as Data Loader, reports, exports, and structured import processes. • Configure and validate Salesforce security models, including users, profiles, permission sets, roles, sharing settings, and object/field-level access. • Troubleshoot technical issues during implementation, identify root causes, and clearly communicate resolution options. • Collaborate with Product and Engineering teams to define technical gaps, product issues, enhancement requests, or required development support. • Participate in QA, UAT support, and go-live readiness activities to ensure implementations are accurate, stable, and customer-ready. • Create and maintain technical documentation, including configuration notes, solution designs, deployment notes, testing instructions, and customer-specific implementation details. • Communicate clearly with technical and non-technical stakeholders, including customers, Implementation Managers, Engineering, Product, and Customer Success. • Apply Salesforce and Verifiable implementation best practices to ensure solutions are scalable, supportable, and aligned with long-term customer success.

Role Description At TRI, our mission is to make Risk-Based Quality Management (RBQM) simple; making it accessible, understandable, and actionable for clinical trials of any scale and complexity. We develop innovative technologies and simplified solutions to empower research organizations and sponsors, ensuring the highest standards of trial integrity and participant safety. We’re looking for a RBQM Implementation Associate to play a key role in supporting the RBQM Implementation Consultants during OPRA implementation including design, build, test and configuration setup and helping us deliver high‑quality, data‑driven solutions that advance clinical research. As a key member of our RBQM Implementation team, you'll support our Implementation Consultants across core study build and quality activities, including: - OPRA Study Implementation - Assist with setup and review of OPRA studies across multiple OPRA environments. - Review study specifications to ensure accuracy and completeness. - Support the setup and/or review of study build sprints using Microsoft Azure DevOps. - Create test data to support both unit testing and functional testing. - Validate data mapping, custom calculated fields, row data lists and transformation rules during design & build — including running and interpreting SQL queries. - Participate in functional test evidence reviews to ensure deliverables meet the required standards. Qualifications - Hands‑on experience with relational databases, ideally SQL, including writing multi‑table queries. - Strong proficiency with advanced Excel functions. - Understanding of clinical trial data structures, especially from EDC systems. - Familiarity with Agile methodology and experience using collaborative tools (e.g., Azure DevOps). - Strong communication skills and the ability to build positive relationships with internal and external stakeholders. - A self‑starter mindset with a high level of ownership and accountability. - Ability to thrive in a fast‑paced, results‑driven team environment. - A commitment to delivering work that is accurate, consistent, and of high quality. Benefits - Salary - £38,000 - £42,000 - Flexible, remote-first working. - Generous holiday as standard - 27 days holiday, with a company shutdown between Christmas and New Year. - Extra holiday on top - For every full year you are with TRI, you will earn an extra day of holiday, up to a maximum of 30 days. - Carefully considered, market-leading salaries with annual reviews. - Enhanced pension offer after probation period. - Health and wellbeing support with a health cash plan. - Life cover at four times your salary from day one. - In-person meetings and socials throughout the year. - Training and development opportunities to reach your full potential.

• Support discovery sessions to understand client MAT/OTP workflows, dosing operations, medication management protocols, and clinical documentation needs. • Configure Kipu EMR following documented standards, translating MAT-specific requirements into accurate system setup including intake, induction, maintenance, and discharge workflows. • Validate data inputs for completeness and accuracy before import or configuration, including patient records, medication protocols, and licensing documentation. • Deliver live, interactive training sessions that build client confidence and competency in using the EMR for MAT operations, prioritizing minimal disruption to dosing and day-to-day clinic workflows. • Maintain accurate project records including status, next steps, and project health. • Confirm MAT workflows are configured, tested, and usable end-to-end before launch, with particular attention to dosing, medication tracking, and regulatory documentation.