• Support the Sr. Instructional Designer in creating and maintaining a role‑based training curriculum across instructor‑led, web‑based, and eLearning modalities • Conduct needs analyses, develop high‑level and detailed designs, and create training content from concept through final production and rollout • Partner with internal teams and clients to gather training requirements and ensure content aligns with study, product, and protocol objectives • Produce raw content and collaborate on eLearning, video‑based training, and other digital learning assets • Work closely with Engineering and Product Management to integrate product updates and new features into training materials • Schedule and deliver customer training sessions via web‑based platforms • Manage content repositories, version control, and reusable development processes that support new product launches • Drive continuous improvement by participating in beta testing and incorporating stakeholder feedback into training materials

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ambient Enterprises is seeking an experienced Microsoft Dynamics CRM and Field Service Trainer to lead training and functional support initiatives across newly acquired and existing business units. This role will focus on ensuring that sales, service dispatch, and administrative teams are fully trained and supported in utilizing Dynamics CRM and Field Service applications effectively. In addition to training responsibilities, the Trainer will assist with testing new system features before they are deployed to the broader user community. This position requires substantial travel across the United States to deliver in-person training and support sessions. Responsibilities - Conduct training sessions for sales, service dispatch, and administrative teams on Microsoft Dynamics CRM and Field Service modules, both remote and on-site. - Develop and maintain training materials, including user guides, tutorials, and hands-on workshops, tailored to different teams and roles. - Provide ongoing support post go-live, assisting users with Dynamics CRM and Field Service navigation and troubleshooting inquiries. - Support onboarding of new employees to ensure proficiency in Microsoft Dynamics from day one. - Collaborate with IT teams, project managers, and business leaders to align training with deployment schedules and processes, while gathering feedback to refine programs. - Assist with functional testing of new features and updates, providing feedback to IT on usability and process improvements. Qualifications - Proven experience delivering user training for Microsoft Dynamics CRM, Field Service, or similar platforms. - Strong background in developing training materials, including manuals, quick reference guides, and workshop exercises. - Excellent verbal and written communication skills, with the ability to simplify complex system functions into clear instructions. - Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live. - Demonstrated capability in conducting system functional testing and documenting observations. - Willingness to travel extensively within the United States (~50% of the time). - A problem-solving mindset with a focus on user experience and operational efficiency. - Highly organized with strong attention to detail and the ability to manage multiple training engagements independently. - Bachelor’s degree in information technology, Education, Business Administration, or a related field. - Minimum of 5 years of experience in training roles involving CRM and Field Service applications, preferably with Microsoft Dynamics CRM or similar enterprise systems. - Prior experience supporting user acceptance testing (UAT) or functional system testing is advantageous. Requirements - Estimated compensation: $90,000-$115,000/yr with flexibility based on experience and skills. Benefits - Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• The Instructional Designer creates, develops, and maintains instructional materials to support online, hybrid, and face-to-face delivery of healthcare courses in higher education. • This role ensures course quality, alignment with learning outcomes, and effective use of instructional technologies. • Design and develop courses within the institution’s Learning Management System (LMS) to ensure high-quality student learning experience. • Create engaging instructional content including course overviews, syllabi, learning outcomes, multimedia activities, and assessments. • Build and publish eLearning modules that integrate interactive elements and align with course outcomes. • Collaborate closely with subject matter experts (SMEs) to translate technical or specialized knowledge into engaging, student-centered learning experiences. • Guide SMEs in applying instructional best practices, align content with program outcomes, and ensure materials are accurate, accessible, and pedagogically sound. • Apply evidence-based instructional strategies grounded in adult learning theory and best practices for higher education. • Ensure curriculum alignment by participating in committee meetings and integrating approved updates into course design. • Review and revise instructional materials to maintain accuracy, accessibility, and compliance with institutional and regulatory standards. • Document and maintain course resources while contributing to shared training and knowledgebase materials. • Pilot and evaluate new learning technologies and recommend appropriate tools for adoption. • Stay current with instructional design trends and apply knowledge of accessibility, copyright, and compliance requirements. • Support continuous improvement by gathering feedback, analyzing outcomes, and suggesting course enhancements. • Perform other duties as assigned.

• Develop and maintain comprehensive training curriculum for products, procedures, and market positioning • Deliver training through various modalities through in-person workshops, virtual sessions, cadaver labs, and surgeon-led programs • Collaborate with Marketing, Product, Clinical, and Quality teams to ensure training content is clinically accurate and aligned with product strategy • Establish and manage systems for tracking training participation, competency assessments, and performance metrics • Maintain documentation of training according to regulatory and internal compliance standards • Facilitate ongoing education and skill development • Engage with orthopedic surgeons and key opinion leaders to support training initiatives and gather clinical insights • Remain current on clinical practices through attending surgical procedures, labs, and industry conferences • Provide feedback and coaching to sales representatives to enhance product knowledge and selling effectiveness • Support cross-functional initiatives related to product launches, clinical education, and commercial strategy • Travel up to 50% of the time, depending on needs and seasonality