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Alkami is the digital sales and service platform provider for financial institutions in the US.
Technical Support Specialist
Location
United States
Posted
10 days ago
Salary
$97K - $110K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Support Specialist
Alkami Technology
Role Description Be the primary point of contact for our customers. Your primary responsibilities will include: - Addressing customer inquiries - Resolving complex technical issues - Ensuring a positive customer experience You will work closely with other team members and departments to provide timely and accurate solutions. This Technical Support Specialist role is a great opportunity to come in early and make a large impact at MANTL. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering. Qualifications - 2+ years of technical support experience - Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL - Ability to write basic SQL e.g. insert, update - Excellent verbal and written communication skills, both internal and client-facing - Experience using browser console technologies such as Chrome dev tools - A true problem solver that uses broad thinking to strategically develop solutions - Ability to learn and understand complex software tools - Familiarity with Zendesk Requirements - Strong sense of urgency - Customer obsessed! - Passion for learning and developing - Energized by solving complex problems - Effective communication skills both internally and externally Benefits - Remote-first environment - Unlimited paid time off - 401(k) with employer match - Diverse and inclusive culture - Fun work environment Salary The salary range for this position is: $97,000 - $110,000 Work Authorization We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Company Description Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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