Role Description The Director, National Fulfillment is responsible for leading and optimizing Zurn Elkay’s national distribution and fulfillment operations across North American distribution centers. This role ensures safe, efficient, cost-effective, and customer-centric fulfillment of finished goods to support Zurn Elkay’s building products and water solutions business. This leader sets the strategy for warehousing, order fulfillment, inventory deployment, and outbound logistics while driving continuous improvement, standardization, and scalability across the network. The role partners closely with Manufacturing, Transportation, Customer Service, Sales, and Planning to meet service and financial goals. Key Responsibilities - Network & Operational Leadership - Provide overall leadership for three distribution centers, including site leaders and salaried/hourly teams. - Establish consistent operating standards, KPIs, and best practices across all facilities. - Drive a strong safety-first culture, ensuring compliance with OSHA and company safety standards. - Ensure facilities meet productivity, quality, and service level targets. - Provide operational governance and visibility through standard work, exception management, and performance review cadences. - Enable Transportation cost-out and service targets by partnering with Logistics on carrier compliance and shipment optimization. - Fulfillment & Customer Service Performance - Own end-to-end fulfillment performance, including order accuracy, on-time shipment, and cycle time. - Align fulfillment capabilities to customer requirements across channels (wholesale, project-based, direct ship, etc.). - Partner with Customer Care and Sales to resolve service issues and support key accounts. - Drive cross-dock and service-center execution discipline. - Inventory & Capacity Management - Collaborate with Supply Planning and Manufacturing to optimize inventory placement and deployment. - Balance service levels with working capital objectives. - Lead seasonal and demand-driven capacity planning. - Continuous Improvement & Transformation - Lead continuous improvement and operational excellence initiatives across the fulfillment network. - Identify and implement automation, material handling, and WMS improvements. - Drive labor productivity, space utilization, and cost-per-unit improvements. - Financial & Business Management - Own the fulfillment operating budget and cost performance. - Develop business cases for capital investments. - Deliver cost-to-serve improvements while maintaining service excellence. - Talent & Culture - Build, coach, and retain high-performing DC teams. - Support succession planning and leadership development. - Champion organizational change and engagement initiatives. - Cross-Functional Collaboration - Build and maintain a strong partnership with various functional areas. - Support network design evaluations, new product introductions, and acquisitions as needed. Qualifications - Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field (MBA preferred). - 10+ years of progressive distribution/warehouse leadership experience, including multi-site responsibility. - Proven experience leading national or regional fulfillment operations. - Strong financial acumen with experience managing large operating budgets. - Demonstrated success in Lean, continuous improvement, or transformation initiatives. - Experience with WMS platforms and distribution technology. - Ability to travel to distribution centers and corporate locations. Benefits - Competitive Salary. - Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance. - Matching 401(k) Contribution. - Health Savings Account. - Up to 3 weeks starting Vacation (may increase with tenure). - 12 Paid Holidays. - Annual Bonus Eligibility. - Educational Reimbursement. - Matching Gift Program. - Employee Stock Purchase Plan – purchase company stock at a discount! Company Description Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.