Title: HUMAN RESOURCES GENERALIST Location: PHOENIX, AZ US Job Description: Job No: 540813 Work Type: Full-time Categories: Human Resources Salary: $48,000.00 - $53,000.06 Grade: 20 Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Child Support Services (DCSS) is seeking an experienced and highly-motivated individual to join our team as a Human Resources Generalist. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: - Assisting with functions in all areas within Human Resources including Talent Acquisition, Operations and Employee Relations. - Maintaining a thorough understanding of employment regulations, trends and practices and legislation related to area of assignment. - Collaborating with hiring managers to develop and execute staffing plans and activities to hire qualified individuals. - Composing job announcements, advertising and preparing requisitions in system. - Participating on panels or proctoring testing/skills assessments when needed. - Providing guidance and direction to management, while adhering to the background check, clearance card policy and reference checks policies. - Conferring with Division position control specialist to confirm vacant position numbers are in the proper classification and ensuring that staffing efforts maintain established headcount. - Attending job fairs in cooperation with HR Staffing for recruitment of vacant positions. Knowledge, Skills & Abilities (KSAs): Knowledge in: - Current principles, practices and methods used in the administration of an HR program. - Federal and state employment laws, statutes, rules and regulations; agency policies, rules, and regulations. - Department Personnel Policies and Procedures applicable to strategies for filling hard-to-fill positions. - Diverse sourcing methods, trends and best practice guidelines for the selection process. Skills in: - Communicating effectively using appropriate grammar, spelling and punctuation. - Developing and maintaining a pool of qualified candidates for both new and future positions. - Problem-solving, interviewing, fact finding, researching, collecting, and analyzing data and reports. - Interpreting policies and procedures. - Interpersonal relationships and diplomacy in dealing with the public and customers. Ability to: - Provide professional customer service to both hiring managers and applicants. - Listen attentively to customer needs and provide appropriate and timely responses. - Work independently, respond to inquiries and provide guidance, prioritize and manage workflow. Selective Preference(s): The ideal candidate for this position will have: - Bachelor's Degree in Human Resources or a closely related field and two (2) years’ experience as a Human Resources Analyst OR two (2) years' experience as a Human Resources Analyst with the State of Arizona. Relevant HR Certification is a plus. Pre-Employment Requirements: - Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. - If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

• Manage our ATS (TeamTailor) end-to-end: post roles, manage candidate pipelines, coordinate interviews, and own the offer process through signed letter • Partner with hiring managers to build structured interview guides, role scorecards, and evaluation rubrics • Source proactively for hard-to-fill roles using LinkedIn, job boards, and referral networks • Track and report on sourcing channel effectiveness, time to fill, time to hire, and offer acceptance rate • Manage job board and ATS vendor relationships, including billing and feature troubleshooting • Monitor federal and state employment law changes affecting our multi-state, remote workforce • Maintain I-9 records and ensure ongoing compliance with employment eligibility verification requirements • Ensure proper worker classification (W-2, 1099, EOR) in coordination with finance and outside counsel when needed • Own and maintain the employee handbook and policy library - keep policies current, clear, and consistently applied • Manage Employer of Record (EOR) vendor relationships for contractor and international placements • Own the HiBob platform: employee records, onboarding and offboarding workflows, time-off policy configurations, and data integrity • Run new hire onboarding end-to-end: documentation, systems access coordination, 30/60/90-day check-ins • Manage offboarding: exit documentation, exit interviews, COBRA notices, and final pay coordination • Ensure clean, accurate data across HRIS, payroll, and benefits systems • Serve as the first point of contact for employee questions on policy, benefits, PTO, and workplace concerns • Support managers navigating performance conversations, cross-project feedback, and difficult employee situations • Help design and implement scalable processes for structured feedback in a matrixed engineering environment • Surface early warning signs - retention risks, engagement patterns, and culture friction - to leadership • Publish a monthly HR scorecard for executive review • Own and continuously improve core metrics: Time to Fill Time to Hire 90-Day Retention Rate Voluntary Turnover Rate Offer Acceptance Rate Internal Mobility Rate Average Tenure at Separation • Translate data into insights — not just numbers, but what they mean and what to do about them

Role Description Du verantwortest gemeinsam mit dem Team die operativen HR-Prozesse im Unternehmen und bringst Struktur, Verlässlichkeit und fachliche Sicherheit in den täglichen Ablauf. Dabei arbeitest du nicht nur koordinierend, sondern packst operativ mit an und bist zentrale Ansprechperson für personalrelevante Themen. - Betreuung des gesamten Employee Lifecycles vom On- bis Offboarding - Erstellung und Verwaltung personalrelevanter Dokumente und Verträge - Unterstützung bzw. Koordination der Entgeltabrechnung - Begleitung von Recruiting-Prozessen - Organisation von Dienstreisen und administrativen Abläufen - Ansprechpartner für Mitarbeitende, Führungskräfte und externe Stellen - Betreuung von Prüfungen durch Finanzamt, Sozialversicherungsträger oder Behörden - Weiterentwicklung und Strukturierung bestehender HR-Prozesse - Fachliche Unterstützung des Teams im operativen Tagesgeschäft Qualifications - Erfahrung im operativen Personalwesen / HR-Management - Strukturierte und selbstständige Arbeitsweise - Freude daran, Verantwortung zu übernehmen und Prozesse weiterzuentwickeln - Sicheres Auftreten sowie pragmatische Hands-on-Mentalität - Gute Kenntnisse in den klassischen HR-Prozessen und administrativen Abläufen - Arbeitsrechtliche Grundkenntnisse - Entgeltabrechnung oder vorbereitender Payroll - DATEV Lohn & Gehalt oder vergleichbaren Systemen - Prüfungen durch FA oder DRV - fachlicher Führung oder Teamkoordination Benefits - Echter Impact - 100 % Remote mit flexiblen Arbeitszeiten - Scale-up-Dynamik – flache Hierarchien, schnelle Entscheidungen, echte Gestaltungsmöglichkeiten - Direkter Draht zur Geschäftsführung – kein Konzern-Pingpong - Eine verantwortungsvolle Rolle mit Gestaltungsspielraum - Ein abwechslungsreiches Aufgabenfeld mit hoher Relevanz für das Unternehmen - Ein Team, das fachlich begleitet und strukturell weiterentwickelt werden soll

• Manage onboarding, employee lifecycle events, and terminations across Turkey and MEA markets. • Support clients and employees with HR operations, payroll, benefits, compliance, and workforce-related queries across the MEA region. • Act as the primary SME for Turkish labor laws, employment regulations, payroll practices, with working knowledge of other MEA countries. • Provide HR operational support across Middle East and Africa countries, adapting to evolving business and market needs. • Manage sensitive employee relations matters, investigations, and terminations across Turkey and MEA markets. • Review employment contracts, amendments, and compliance documentation across regional markets. • Support work permits, visa processes, mobility cases, and immigration documentation across the MEA region. • Coordinate with payroll providers, legal advisors, immigration vendors, and external partners across multiple countries. • Support PIPs, promotions, salary changes, and compensation-related processes across the region. • Support operational continuity during workforce transitions, market shifts, and organizational changes. • Document operational processes and support effective knowledge transfer across the team. • Drive automation, process improvement, and AI adoption initiatives within HR Operations. • Support global HR projects, standardization efforts, and continuous improvement initiatives.