WATI.io logo
WATI.io

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

L1 Pre-Sales Support

Location

EMEA + 1 moreAll locations: EMEA | Asia Pacific

Posted

18 days ago

Salary

0

Seniority

Mid Level

Job Description

L1 Pre-Sales Support

WATI.io

Role Description We are hiring a Product Support Associate – L1 Pre-Sales Support (PLG) to support inbound and outbound sales-led conversations, engage high-intent leads, and help drive pipeline generation and product adoption. This is a primarily outbound-focused role where you will work closely with prospects, support teams, and sales stakeholders to convert interest into meaningful product engagement. - Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities. - Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities. - Engage with prospects to understand their use cases, business requirements, pain points, and urgency. - Conduct product walkthroughs and demos for prospective customers. - Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently. - Qualify leads based on use case, deal size, urgency, and product fit. - Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows. - Maintain accurate lead and conversation tracking within CRM and ticketing systems. - Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement. - Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities. - Stay updated on product enhancements, AI capabilities, automation workflows, APIs, and integrations. Qualifications - 2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company. - Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations. - Strong understanding of APIs, webhooks, automation workflows, or technical product integrations. - Ability to qualify leads and identify customer requirements effectively. - Experience conducting product demos or walkthroughs is preferred. - Excellent verbal and written communication skills in English. - Strong multitasking and prioritization abilities in a fast-paced environment. - AI proficiency is mandatory. - Comfortable working across APAC / EMEA shifts. - Strong problem-solving mindset and customer-first approach.

Related Job Pages

More Sales Jobs

Full TimeRemoteTeam 201-500Since 2012H1B Sponsor

• Lead and develop a high-performing team responsible for driving growth across K–12 and Higher Education institutional test preparation solutions • Own strategy, execution, forecasting, team development, and market expansion efforts • Oversee sales representatives building and managing relationships with districts, schools, and higher education institutions • Ensure strong pipeline development, forecast accuracy, and disciplined execution across the full sales cycle • Work cross-functionally with Marketing, Product, Client Success, Customer Experience, Finance, and Sales Operations

United States
$140K - $170K / year
UKG logo

Director, Emerging Markets Sales

UKG

HR, Pay, & Workforce Management

Sales18 days ago
Full TimeRemoteTeam 10,001+H1B Sponsor

Role Description UKG'S New Logo Sales team is looking for a Director of Sales to join our US-based team. This is the ideal opportunity for a leader who wants to lead, coach, manage and grow our team of Strategic Development Managers, providing structure and accountability while assisting in sales strategy development. We are looking for someone who will lead by example, earn trust, empower and grow, as well as inspire and motivate their sales team family all through open and collaborative communication. - Coach, develop, and grow/train top talent by creating a collaborative team. - Communicate openly, listen intently, and earn trust. - Inspire and motivate. - Be a trust advisor and go-to resource. - Help develop and maintain a working knowledge of solutions, technology, and capabilities to solve customer challenges and help them achieve stated business outcomes. - Be passionate, humble, and lead with solutions. Qualifications - 5+ years experience in HCM domain - Previous experience in leadership role in a sales-focused environment Requirements - Travel Requirements: 30-40% Benefits - The base salary for this position is $125,000 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. - The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. - The base pay offered may vary depending on skills, experience, job-related knowledge, and work location.

United States
$125K / year
Alan logo

Pre-Sales Lead

Alan

Alan is your one-stop health partner.

Sales18 days ago
Full TimeRemoteTeam 501-1,000Since 2016H1B Sponsor

• Master our platform and support Sales team by enabling them with insights, expertise and the relevant tools; • Listen and understand prospects’ needs and work internally on how Alan can address them best; • Build a thorough understanding of the prospect and assess the level of functional alignment with our offering and capabilities; Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product experts; • Join the customer acquisition journey to evangelize our services and products; • Act as voice of the customer feeding Alan’s platform roadmap; • Prepare handover for delightful customers’ onboardings; • Participate to and eventually coordinate the most complex customer onboardings; • Work in close collaboration with your peers in France to ensure good practice sharing and build a global playbook.

Belgium
Paddle logo

APAC Sales Leader

Paddle

We’re the only complete payments infrastructure provider for SaaS companies.

Sales18 days ago
Full TimeRemoteTeam 201-500H1B Sponsor

• Own and grow a book of strategic business headquartered in APAC. • Recruit, onboard, and manage the first regional AEs and BDRs. • Be a frequent traveler across the region to close high-stakes deals. • Identify high-fit ICPs within the region, particularly B2B SaaS, AI, and Mobile App studios. • Collaborate with Product and Marketing to address local product capabilities.

Singapore