• Owns the reliability, performance, availability, and lifecycle management of the Epic technical environment, ensuring continuity for critical clinical and business operations. • Leads, develops, and motivates the Epic technical team (Server Systems and Client Systems), building a high-performing, scalable organization aligned to OCHIN and member needs. • Provides leadership oversight for Epic Server Systems operations, including the Epic operational database (ODB), backups, monitoring, performance, capacity planning, and high availability. • Provides leadership oversight for Epic Client Systems services, including Hyperspace, Hyperspace Web, and supporting Web and Service Servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse). • Ensures effective 24x7 operational coverage, including incident response, escalation management, and after-hours support for Epic technical services. • Sets, enforces, and continuously improves operational standards (monitoring, patching, access controls, configuration baselines, and runbooks) to meet uptime, capacity, and security requirements. • Owns incident, problem, and change management practices for in-scope Epic technical platforms, including root cause analysis, corrective actions, and risk mitigation to minimize disruption to members. • Partners with Epic application owners and cross-functional IT leaders to deliver technical capabilities, align priorities, and coordinate timelines, dependencies, and maintenance activities. • Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget. • Monitors and reports on service performance metrics (e.g., availability, incident response, throughput/latency, capacity utilization), driving accountability and continuous improvement. • Communicates Epic technical performance, incidents, risks, and planned changes clearly and proactively to leadership, internal stakeholders, and OCHIN members. • Oversees onboarding, training, and ongoing staff development, ensuring team members have the tools, resources, and support to succeed. • Maintains vendor relationships, contract management, and budget accountability for Epic technical infrastructure services. • Fosters a culture of accountability, collaboration, and continuous improvement. • Performs other duties as assigned.

• Support the mission of OCHIN by providing strategic leadership and operational accountability for enterprise data platforms, business intelligence services, and internal application development • Ensure the delivery of secure, reliable, and high-quality technology and data services that enable clinical operations, business functions, and member-facing programs across the OCHIN collaborative • Manage Database & Data Platform Services (SQL Server, Epic Clarity, Power BI, BusinessObjects, Tableau, and data replication technologies) • Lead Business Intelligence & Data Services development of data extracts, reporting solutions, and analytics sourced from Clarity and related systems • Oversee Internal Tools & Application Development, design, development, and support of member-facing applications leveraging modern technologies, including Claude, AWS, and related platforms • Ensure service reliability, performance, and risk management across all supported platforms • Communicate with internal stakeholders and OCHIN members, providing transparency into service performance, incidents, and planned changes • Establish and enforce standards for data governance, platform performance, and secure development practices • Drive continuous improvement in data delivery, operational efficiency, and solution scalability • Build and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement

• Develop scalable MarTech roadmaps that synchronize with client business targets and long-term expansion. • Direct enterprise Adobe Experience Cloud initiatives, providing expert guidance during high-stakes strategic consultations. • Mentor and develop a MarTech Product team to ensure collective excellence. • Proactively identify client requirements and growth opportunities while mitigating potential project hurdles. • Ensure the realization of tangible business value across all client engagements. • Maintain product excellence by overseeing quality assurance and validating technical requirements across the practice. • Build, optimize, and maintain internal team standards, processes, and knowledge-sharing banks to support team scalability.

Role Description For our USA branch, we are seeking an experienced and results-driven resident Sales Area Manager to oversee and expand our commercial presence in the intralogistics automation sector in North America . The ideal candidate will have a strong technical background, proven sales experience, and a deep understanding of the North America industrial and logistics market. This role requires a proactive, strategic mindset, excellent communication skills, and the ability to build strong client relationships. - Develop and implement a strategic sales plan to grow the company’s market share in North America - Identify new business opportunities and manage the entire sales cycle from lead generation to contract negotiation and closure - Build and maintain long-term relationships with key clients, integrators, and distributors - Collaborate with the engineering and project management teams to develop customized solutions for clients - Monitor market trends, competitor activity, and customer needs to provide feedback for product development and marketing strategies - Represent the company at trade shows, industry events, and client meetings in North America and internationally when required - Prepare accurate sales forecasts, reports, and market analyses Qualifications - Bachelor’s degree in Engineering, Business, or a related field - Minimum 5 years of B2B sales experience in the industrial automation, intralogistics, warehousing or industrial equipment sectors - Strong knowledge of intralogistics systems (e.g., AGVs, robotics, AS/RS, conveyors, WMS integration) - Fluency in English (written and spoken) is mandatory, Italian language (written and spoken) is a plus - Experience in managing complex sales cycles and dealing with multinational customers - Strong negotiation, communication, and presentation skills - Willingness to travel frequently within North America and occasionally abroad to HQ Benefits - A dynamic and innovative working environment - Competitive salary and growth opportunities - Work on cutting-edge technology that's reshaping modern logistics - Opportunity to contribute to the growth of a leading company in automation technologies Location - Chicago (IL) USA