Role Description We seek a relationship-driven, strategically minded, and data-driven Senior Client Success Manager to join our growing team. This role is designed for someone who thrives in managing complex, high-value accounts and navigating multi-stakeholder relationships. If you enjoy solving interesting problems, working in a fast-paced environment, and want to make a meaningful impact in the lives of pet families across the globe, this is the position for you. WHAT YOU'LL BE DOING: - Flex across various points of our client lifecycle, from implementation to QBRs to renewal. - Drive program growth and success in partnership with the marketing and product teams. Core Responsibilities: - Client implementation: - Set the stage for a strong partnership by leading kick-off meetings and facilitating implementation for our various customers. - Reporting & data analysis: - Monitor program success and identify areas for improvement. - Share insights in easily digestible ways for clients to understand the health of their program. - Be an advocate for customers' voices and identify new areas for refining reporting and data tracking. - Develop and present executive-level business reviews: - Connect performance to broader workforce and benefits strategy goals. - Program growth: - Work closely with the marketing and product teams to drive adoption and utilization across your book of business. - Drive employee-facing webinars, conduct pet photo contests, and develop seasonal content to inspire program engagement. - Relationship Building: - Become a trusted advisor for clients. - Delight and surprise clients with all-star treatment and maintain exceptional client NPS. - Serve as the internal voice of your largest accounts to influence product roadmap priorities. - Proactively manage executive relationships and build multi-threaded connections across clients’ organizations to reduce churn risk and deepen partnerships. - Renew and Grow: - Lead renewal and pricing changes with customers to foster a strong partnership. - Identify expansion opportunities within your book of business, including upsells, multi-year agreements, and partner integrations. - Making a positive difference for pets and pet parents: - Your work will have a tangible and direct impact on the success of Airvet and the lives of pet parents across the globe. Qualifications - 5+ years of experience in a client-facing role such as client success, account management, or strategic consulting - with a track record of managing large, enterprise accounts. - Must have previous experience in the employee benefits space. - Excellent written and verbal communication skills. - Excellent analytical and reporting skills. - Project management skills with a highly organized approach and excellent attention to detail. - Growth mindset with a strong desire to proactively drive adoption and utilization across your book of business. - Energetic, flexible, collaborative, and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs. - Must love pets! Benefits - Competitive salary and commission structure. - Stock options. - Medical, Dental, and Vision coverage, including Dependents. - Flexible Spending and Health Savings Accounts. - Telemedicine and Employee Assistance Program (EAP). - Life and AD&D policies. - Unlimited Discretionary Time off, paid holidays, and a flexible time off approach. - Los Angeles-based and Remote Work team. - 401K Retirement Plan through Human Interest (Employee contribution - Not matched currently). - Pet-friendly, of course! Access to Airvet as a benefit. - Monthly stipend for work-from-home. - Annual Educational Reimbursement Program. Company Description Airvet provides 24/7 access to video visits and chats with thousands of licensed veterinarians and pet care providers, delivered as a highly valued employee benefit to companies like Adobe, Manulife, Freshpet, Dayforce, and Coke Northeast. Airvet is the #1-rated pet telemedicine app on the App Store, with over 7,300 reviews and a 4.9/5-star rating. To date, Airvet has helped 250,000+ pet families in the United States and Canada.

• Own annual application, Scholars Grant, and matching grant targets for all Fellowship Programs. • In partnership with Institutional Relations leadership, develop and execute an annual Sales & Marketing strategy to drive student applications and institutional engagement. • Develop and deliver training resources for Institutional Relations staff to effectively promote fellowship opportunities. • Conduct proactive outreach to high-potential institutions and priority student populations. • Use Salesforce and other systems to track leads, applicants, and conversion rates by institution and recruitment channel. • Support the expansion of CIEE’s global fellowship portfolio by developing scalable workflows, tools, and best practices. • Serve as a subject matter resource for the launch of new fellowship initiatives, ensuring alignment with established recruitment, sales, and operational frameworks. • Continuously identify opportunities to improve efficiency, consistency, and performance as the fellowship portfolio grows. • Support internal and external promotion of fellowship programs through coordinated messaging, digital content, and virtual and campus-based outreach. • Collaborate with Marketing on web content, informational materials, and social media engagement related to global fellowships. • Collect and curate student stories, testimonials, and outcomes to support recruitment, promotion, and reporting needs. • Engage alumni fellows as ambassadors to support recruitment and peer-to-peer outreach efforts. • Manage and continuously improve application workflows, timelines, and internal review processes, ensuring scalability for future programs. • Manage the New+ funnel to increase conversion from inquiry to submitted application. • Manage the applicant funnel to drive conversion into Scholars Grant participation. • Coordinate clear and timely communications with applicants throughout the application, selection, and placement process. • Coordinate the internal application review process to identify a shortlist of the most highly qualified candidates on an annual basis. • Serve as the primary operational point of contact for fellows throughout the application and pre-departure process. • Coordinate with Global Operations to ensure smooth execution of fellowship logistics. • Track participant pre-departure requirements and compliance milestones. • Support evaluation efforts by collecting feedback and outcome data from participants and internal stakeholders. • Assist in planning and delivering Closing Event activities, including sponsor engagement and student recognition ceremonies.

• Enabling partners to design, build, and deliver AI Agents • Supporting partner onboarding and ongoing technical readiness • Delivering technical enablement sessions and workshops • Assisting partners with JavaScript development and debugging • Supporting API usage and integrations during implementations • Advising on webchat embedding and xApps • Collaborating with Sales Engineering, Product, and Professional Services

Role Description We currently have an exciting opportunity for a Sr Zone Loss Prevention Manager – West to join the Tailored Brands Loss Prevention team. The Zone Loss Prevention Manager serves as the primary field-based Loss Prevention partner for an assigned zone, responsible for leading investigations, supporting crisis response, identifying, and addressing loss trends, and strengthening operational execution across the zone. This role plays a critical part in protecting company assets, supporting people safety, and reinforcing compliance with company policy and established procedures. This position reports to the Sr Manager, Loss Prevention Field Operations. This is a field-based role supporting the Western U.S. Zone. Candidates must be located in a major metropolitan area within the Zone, with preferred locations of Phoenix, Denver, or Salt Lake City. This role requires regular travel, including overnight travel, throughout the assigned zone to conduct investigations, support stores, respond to incidents, complete audits, deliver training, and attend meetings at the corporate office or other company locations as needed. Qualifications - 7+ years of experience in Loss Prevention or investigations within a multi-location retail environment. - Bachelor’s degree required, preferably in Criminal Justice or Business. A Loss Prevention Certification (LPC) from the Loss Prevention Foundation may be accepted in lieu of a degree. - Requires demonstrated ability to analyze data, identify trends, and develop actionable insights. - Proven experience conducting interviews and working sensitive investigations involving internal and external parties. Wicklander-Zulawski training preferred. - Strong interpersonal and communication skills, with the ability to engage with associates at all levels. - High integrity, discretion, and the ability to handle confidential information appropriately. - Proficient in Microsoft Office (Excel, Outlook, Word); familiar with exception-based reporting systems and CCTV/video analytics preferred. - Must be able to work independently, manage multiple priorities, and maintain strong follow-through. Requirements - Ability to sit and work at a computer keyboard for extended periods of time. - Ability to stoop, kneel, bend at the waist, and reach daily. - Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. - Hours regularly 40 hours per week, as work dictates, from a remote office location in a Northeastern metropolitan area. - Ability to travel within the Western US zone and to our corporate office in Houston, Texas. Benefits - This role is eligible for healthcare including medical, dental and vision. - Retirement savings (401k with a company match). - Income protection programs such as life, accident and disability insurance. - Paid time off for sick leave, vacation, bereavement, jury duty, and holidays. - Wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. - For more detailed information go to mytbtotalrewards.com. Work Environment, Physical & Mental Demands - Ability to sit and work at a computer keyboard for extended periods of time. - Ability to stoop, kneel, bend at the waist, and reach daily. - Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. - Hours regularly 40 hours per week, as work dictates, from a remote office location in a Northeastern metropolitan area. - Ability to travel within the Western US zone and to our corporate office in Houston, Texas. Salary Information The starting salary for this position is $80,704 – $105,000. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications. Over time, and subject to performance, tenure, and evolving responsibilities, total compensation for this role may grow to as much as $168,210. Other compensation may include a 10% Annual Incentive Plan (AIP) bonus paid out according to policy. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.