• Handle inbound and outbound customer enquiries across phone, email, and digital channels • Generate and convert sales leads through proactive outreach and effective engagement • Provide accurate product information and tailored recommendations • Build strong customer relationships to encourage repeat business and loyalty • Identify and promote upgrade opportunities that enhance safety, independence, and quality of life • Achieve and exceed individual and team sales targets, KPIs, and revenue objectives • Record all sales activity and customer interactions in our CRM • Collaborate with colleagues across operations, marketing, and customer service

Role Description We are hiring a Product Support Associate – L1 Pre-Sales Support (PLG) to support inbound and outbound sales-led conversations, engage high-intent leads, and help drive pipeline generation and product adoption. This is a primarily outbound-focused role where you will work closely with prospects, support teams, and sales stakeholders to convert interest into meaningful product engagement. - Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities. - Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities. - Engage with prospects to understand their use cases, business requirements, pain points, and urgency. - Conduct product walkthroughs and demos for prospective customers. - Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently. - Qualify leads based on use case, deal size, urgency, and product fit. - Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows. - Maintain accurate lead and conversation tracking within CRM and ticketing systems. - Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement. - Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities. - Stay updated on product enhancements, AI capabilities, automation workflows, APIs, and integrations. Qualifications - 2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company. - Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations. - Strong understanding of APIs, webhooks, automation workflows, or technical product integrations. - Ability to qualify leads and identify customer requirements effectively. - Experience conducting product demos or walkthroughs is preferred. - Excellent verbal and written communication skills in English. - Strong multitasking and prioritization abilities in a fast-paced environment. - AI proficiency is mandatory. - Comfortable working across APAC / EMEA shifts. - Strong problem-solving mindset and customer-first approach.

• Lead and develop a high-performing team responsible for driving growth across K–12 and Higher Education institutional test preparation solutions • Own strategy, execution, forecasting, team development, and market expansion efforts • Oversee sales representatives building and managing relationships with districts, schools, and higher education institutions • Ensure strong pipeline development, forecast accuracy, and disciplined execution across the full sales cycle • Work cross-functionally with Marketing, Product, Client Success, Customer Experience, Finance, and Sales Operations

Role Description UKG'S New Logo Sales team is looking for a Director of Sales to join our US-based team. This is the ideal opportunity for a leader who wants to lead, coach, manage and grow our team of Strategic Development Managers, providing structure and accountability while assisting in sales strategy development. We are looking for someone who will lead by example, earn trust, empower and grow, as well as inspire and motivate their sales team family all through open and collaborative communication. - Coach, develop, and grow/train top talent by creating a collaborative team. - Communicate openly, listen intently, and earn trust. - Inspire and motivate. - Be a trust advisor and go-to resource. - Help develop and maintain a working knowledge of solutions, technology, and capabilities to solve customer challenges and help them achieve stated business outcomes. - Be passionate, humble, and lead with solutions. Qualifications - 5+ years experience in HCM domain - Previous experience in leadership role in a sales-focused environment Requirements - Travel Requirements: 30-40% Benefits - The base salary for this position is $125,000 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. - The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. - The base pay offered may vary depending on skills, experience, job-related knowledge, and work location.