• Accelerate Onboarding & Initial Application Adoption: Guide customers through first-use milestones by enabling key personas, resolving blockers, and ensuring consumption of initial apps deployed during onboarding. • Drive Ongoing Consumption: Monitor usage, identify underutilized apps / stalled users, and engage with customers to increase activation and business impact. • Customer Health Monitoring: Actively track product usage, satisfaction, and success milestones to surface risk early and coordinate mitigation plans. • Technical Advocacy & Solution Feedback: Act as the voice of the customer to DataRobot product and engineering teams, channeling technical requirements, gaps, and enhancement requests. • Accelerate Initial Group Learning Adoption: Facilitate onboarding workshops and training sessions for multiple user groups, enabling key personas to reach first-use milestones and overcome common blockers. • Technical Enablement & Training: Deliver targeted, scalable enablement sessions and create reusable knowledge-sharing materials designed for diverse audiences across accounts. • Use Case Value Realization: Collaborate with Engagement Directors to ensure learning initiatives align with business goals and capture feedback and outcomes for executive reviews.

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges. • Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations. • Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions. • Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs. • Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement. • Ensure customers achieve operational excellence by fully adopting and optimizing new features. • Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives. • Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies. • Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.

Role Description The Associate Customer Success supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. - Manage high volume of customer contacts and communications through phone and email each day - Use contact search and productivity tools to verify contact information is accurate - Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion - Develop a level of product knowledge to speak intelligently to customers and address specific objections - Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems - Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" - Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage - Work with teams and management to promote a positive customer experience Qualifications - B2 English Level - Prior experience working in a customer service - Prior success in achievement of personal and team sales quota/goals - Experience in high-volume calling - Experience in learning new technology and data - Process orientation and ability to follow call scripts - Problem solving skills - Excellent knowledge of MS Office programs - Experience working with Salesforce.com or similar CRM - Experience or willingness to work from home Requirements - English (Required) - Spanish (Required) Time Type - Full time

Role Description We are looking for customer-centric technologists with a passion to help companies learn, adopt, and scale their applications with the Solo.io product portfolio. The main role is to work with our customers closely to get them into production and to be successful with our product(s). Our ideal candidate is based in the Central / East time zones and would have a knack for troubleshooting and solving complex problems, combining technical knowledge with exceptional communications skills to provide both internal and external guidance. If you enjoy supporting customers throughout the lifecycle and helping them successfully migrate to production, then Solo.io is the place for you. We are looking for engineers who are excited about cloud native, distributed systems technology and want to educate and act as SME. This is a remote role for applicants based in the United States. We are unable to sponsor work visas at this time. - Provide daily expert guidance to existing customers - Develop strong relationships with customers, sales, and product teams - Proactively guide customers through their architectural and product setup and decisions - Troubleshoot and solve complex situations collaborating with Developers and Field Engineers - Contribute to Solo.io projects by submitting issues, pull requests, and documentation - Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility - Manage stressful situations with calm professionalism, empathy, and compassion - Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions Qualifications - At least two years of hands-on experience with Kubernetes - Working knowledge of Go, Java, Node.js or related, modern programming language - Ability to dig into code to troubleshoot - Strong written and verbal communication skills Benefits - At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges. - Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. - Solo uses a unique engagement model with our customers that allows us to quickly make them successful, and continue to work closely with them as their production environments grow. Company Description Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities. Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo’s customers are some of the largest in the world, spanning all geographies and industries. Solo’s team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, AI, Security, Microservice Applications, Application Modernization.