Role Description Buscamos uma pessoa organizada, comunicativa e proativa para atuar no suporte e relacionamento com franqueados da Smarter Estágios. Você será responsável por auxiliar no acompanhamento das unidades, organização de demandas e apoio na experiência dos franqueados. Mais do que atendimento, buscamos alguém que ajude a construir relacionamento e organização dentro da empresa. - Apoio no atendimento aos franqueados - Organização de demandas e processos - Acompanhamento de implantação de unidades - Organização de informações em CRM - Apoio em treinamentos e suporte operacional - Follow-up com franqueados - Comunicação e alinhamento de processos Qualifications - Organizado(a) - Boa comunicação - Facilidade com tecnologia - Responsável - Proativo(a) - Gostar de trabalhar com pessoas - Interesse em crescimento profissional Requirements - Experiência com atendimento - Conhecimento em CRM - Boa escrita - Facilidade com organização Important Organização, responsabilidade e boa comunicação são mais importantes do que experiência.

• Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products • Handle inbound consumer calls to troubleshoot and resolve product or technical issues • Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction • Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions • Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products • Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl • Ensure composure and professionalism in all interactions, even in high pressure or complex situations • Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures • Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols • Perform additional duties or special assignments as needed to support team goals and operational requirements

• Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products • Handle inbound consumer calls to troubleshoot and resolve product or technical issues • Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction • Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions • Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products • Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl • Ensure composure and professionalism in all interactions, even in high pressure or complex situations • Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures • Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols • Perform additional duties or special assignments as needed to support team goals and operational requirements

• Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products. • Handle inbound consumer calls to troubleshoot and resolve product or technical issues. • Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction. • Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions. • Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products. • Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl. • Ensure composure and professionalism in all interactions, even in high pressure or complex situations. • Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures. • Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols. • Perform additional duties or special assignments as needed to support team goals and operational requirements.