Title: Recovery Specialist- Remote Collections CST preferred Location: Houston, TX United States - Collections - 2918 - Remote Job Description: Overview Please Note: After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: Remote (If you are in the Houston market, biweekly Thursdays may be onsite for training) Compensation: $15-$17/hour Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (part of TSI family of companies)? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone. - Accurately assess the consumer's financial condition by conducting thorough inquiries. - Determine the reason for delinquency and find creative solutions to resolve the situation. - Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances. - Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures. - Adhere to the State and Federal regulations pertaining to collection activities. - Meet corporate standards for call quality assurance and structure. Qualifications - Outgoing, assertive, competitive, persuasive - Enjoys dealing with the public - Possesses or is capable of acquiring superb negotiation skills - Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone. - Is able to work a flexible schedule which may include weekends. - Must have a high school diploma, some college preferred. For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media. • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures. • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems. • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. • Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors. • Offer feedback to improve service processes and contribute to team knowledge sharing.

Role Description Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company. Responsibilities - Assist viewers through phone and/or chat regarding different queries - Provide account and application support to viewers namely with regard to software functionality - Provide technical support and troubleshoot system configurations and network settings - Provide accurate and real-time responses to the viewer’s inquiries Qualifications - Have a high level of Italian (written and oral) and fluent in English (B2) - Are passionate about entertainment and media enterprise - Have excellent communication skills coupled with empathy, team spirit and customer-oriented - Have familiarity with digital streaming services and devices Requirements - Location: Already based in Portugal Benefits - Strong compensation package (14 monthly payments per year plus bonus) - Monthly meal allowance paid in voucher card (net) - Private Health Insurance - Personal and career development programs and mentoring to develop skills - Possibility to participate in a growing multicultural Project - Flexible Schedule - Work in a diverse environment with people from over 75 nationalities - Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more! - We promote inter-company mobility to work at any of our sites around the world - Workplace: Work From Home (Mainland Portugal)

Role Description As a Customer Care Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. - Providing timely and accurate support to customers post go-live, ensuring payroll accuracy and confidence in using the EH platform. - Resolving support tickets efficiently while delivering a high level of customer care and professionalism. - Reducing ticket escalation volume through proactive troubleshooting, clear communication, and strong product knowledge. - Enhancing the customer experience by contributing to process improvements, product feedback, and support documentation. This will include: - Providing support to clients after they ‘go-live’ by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration. - Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner. - Assisting and collaborating with the wider squad and support team to provide best practice system use and education to all our customers. - Proactively analysing and understanding product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements. - Conducting/triaging customer support issues and assigning to the appropriate team or resolving where possible. - Taking on client and team payroll escalations for our customers. - Assisting with requirements gathering to run post mortems and run internal support team workshops. - Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team. - Working with customers across multiple channels (phone, live chat, tickets, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes. - Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible. - Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs). - Proactively contributing feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights. Qualifications - Relevant Australian and/or New Zealand Payroll knowledge and industry experience is a benefit. - Previous experience in setting up, implementing and/or administrating systems (knowledge of EH Payroll/KeyPay is a plus!). - Exposure to working in fluid, high change and high velocity environments. - Prior exposure to customer experience within a SaaS (Software as a Service) environment. - An attitude that always puts your customer’s needs first. - Problem solving skills with a sound and thorough approach to troubleshooting. - Ability to manage competing priorities, working autonomously; requesting assistance where needed. - Strong and polished verbal and written communication skills. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes – a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.