Role Description We are seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud to lead end-to-end solution architecture, design, and delivery. The ideal candidate will act as a bridge between business and technology, translating complex business requirements into scalable, high-quality Salesforce solutions, while driving technical excellence across delivery teams. Qualifications - Experience in Salesforce Service Cloud. - Proven track record in solution architecture and design. - Ability to translate business requirements into technical solutions. - Strong communication skills to liaise between business and technology teams. Requirements - Deep expertise in Salesforce solutions. - Experience leading delivery teams. - Strong problem-solving skills. - Ability to drive technical excellence. Benefits - Inclusive workplace culture. - Opportunities for personal and professional growth. - Commitment to well-being and individual celebration.

• Serve as a trusted advisor to the client • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value • Guiding agents to support delivery • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Role Description As a Senior Software Engineer at Ford Credit, you will be an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, scalable way in the Force.com platform. As a core technology contributor, you will be responsible for designing and developing critical technology solutions across multiple technical areas to support the organization’s business objectives. - Work in a fast-paced environment with business, technology, and designers to build new capabilities, platforms, features and improving existing capabilities. - Responsible for customizing, developing, and supporting solutions on the force.com platform. - Drive Salesforce enhancements and improvements. - Build integrations between Salesforce and other internal systems to automate business processes. - Develop Apex (classes and triggers) and Java Script, Lightning Components, Lightning Web Components, Visualforce, Flows, Omni Script and Flex Cards to extend Salesforce. - Verify solutions by writing and executing automated test classes. - Collaborate, mentor and guide other engineers within the team. - Document and analyze processes, procedures, and ensure code is properly documented. - Create and maintain a code repository to ensure a seamless deployment process for all team members. - Stay current on the latest trends and Salesforce releases. - Provide leadership in the overall Salesforce architecture, application design, and system development. - Architect secure, scalable solutions on Salesforce that meet business requirements. - Create and deliver CRMs and workflow solutions using Salesforce/Apex, Visualforce, and related technologies. - Oversee programming development and testing of interfaces according to specifications. - Mentor team members on best practices and new technology needs. Qualifications - Minimum of a Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science (CS), Electronics or a related field. - 5 years of experience in programming and configuring with Force.com Apex (classes and triggers), Lightning Components, Lightning Web Components, Visualforce, Flows, Omni Script, Flex Cards, JavaScript (ES6), ReactJS or similar platforms. - 5 plus years of software development experience. - Extensive experience in designing and developing large scale technology solutions with substantial insights into Salesforce Sales Cloud, Service Cloud, and Communities. - Extensive understanding of Object Oriented (OO) design patterns. - Salesforce Administrator certification. - Excellent understanding of Salesforce's SOQL and SOSL, Security model, Sales Cloud, Service Cloud, Chatter and Force.com product offerings. - Design experience in Salesforce Lightning UI Understanding of various user-based security models. - Experience with database concepts and data modeling design. - Extensive knowledge in modeling and application design and architecture. - Able to identify platform risks, issues and dependencies and communicate strategic risk to business executives and drive the mitigation across the business. - Ability to collaborate effectively with cross-functional teams, including, but not limited to Data migration, Testing, Pre-build, Integration, and adapt to changing project needs. Requirements - Salesforce Service, Sales, Platform Developer I, Platform Developer II, Platform App Builder certifications are a plus. - Experience in automated testing (unit testing and functional testing). - Strong Knowledge of Web Services (SOAP and REST). - Exposure to AWS, Azure and SQL is a plus. - Experience with system migrations. - Adept with agile software development lifecycle and DevOps principles and tools like Copado. - Creative, flexible, and willing to continuously change, evolve, and improve software development processes. - Strong time management skills and communication/leadership skills. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

• Work in a fast-paced environment with business, technology, and designers to build new capabilities, platforms, features and improving existing capabilities. • Responsible for customizing, developing, and supporting solutions on the force.com platform. • Drive Salesforce enhancements and improvements. • Build integrations between salesforce and other internal systems to automate business processes. • Develop Apex (classes and triggers) and Java Script, Lightning Components, Lightning Web Components, Visualforce, Flows, Omni Script and Flex Cards to extend Salesforce. • Verify solutions by writing and executing automated test classes. • Collaborate, mentor and guide other engineers within the team. • Well-developed interpersonal, written, and verbal communication skills including the ability to negotiate, advise, influence others, and work collaboratively. • Document and analyze processes, procedures, and ensure code is properly documented. • Create and maintain a code repository to ensure a seamless deployment process for all team members. • Stay current on the latest trends and Salesforce releases. • Self-directed, can solve business problems from inception to implementation, can solve business problems without explicit direction. • Provide leadership in the overall Salesforce architecture, application design, and system development • Architect secure, scalable solutions on Salesforce that meet business requirements • Create and deliver CRMs and workflow solutions using Salesforce/Apex, Visualforce, and related technologies • Oversee programming development and testing of interfaces according to specifications • Mentor team members on best practices and new technology needs.