Role Description As a Senior Software Engineer at Ford Credit, you will be an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, scalable way in the Force.com platform. As a core technology contributor, you will be responsible for designing and developing critical technology solutions across multiple technical areas to support the organization’s business objectives. - Work in a fast-paced environment with business, technology, and designers to build new capabilities, platforms, features and improving existing capabilities. - Responsible for customizing, developing, and supporting solutions on the force.com platform. - Drive Salesforce enhancements and improvements. - Build integrations between Salesforce and other internal systems to automate business processes. - Develop Apex (classes and triggers) and Java Script, Lightning Components, Lightning Web Components, Visualforce, Flows, Omni Script and Flex Cards to extend Salesforce. - Verify solutions by writing and executing automated test classes. - Collaborate, mentor and guide other engineers within the team. - Document and analyze processes, procedures, and ensure code is properly documented. - Create and maintain a code repository to ensure a seamless deployment process for all team members. - Stay current on the latest trends and Salesforce releases. - Provide leadership in the overall Salesforce architecture, application design, and system development. - Architect secure, scalable solutions on Salesforce that meet business requirements. - Create and deliver CRMs and workflow solutions using Salesforce/Apex, Visualforce, and related technologies. - Oversee programming development and testing of interfaces according to specifications. - Mentor team members on best practices and new technology needs. Qualifications - Minimum of a Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science (CS), Electronics or a related field. - 5 years of experience in programming and configuring with Force.com Apex (classes and triggers), Lightning Components, Lightning Web Components, Visualforce, Flows, Omni Script, Flex Cards, JavaScript (ES6), ReactJS or similar platforms. - 5 plus years of software development experience. - Extensive experience in designing and developing large scale technology solutions with substantial insights into Salesforce Sales Cloud, Service Cloud, and Communities. - Extensive understanding of Object Oriented (OO) design patterns. - Salesforce Administrator certification. - Excellent understanding of Salesforce's SOQL and SOSL, Security model, Sales Cloud, Service Cloud, Chatter and Force.com product offerings. - Design experience in Salesforce Lightning UI Understanding of various user-based security models. - Experience with database concepts and data modeling design. - Extensive knowledge in modeling and application design and architecture. - Able to identify platform risks, issues and dependencies and communicate strategic risk to business executives and drive the mitigation across the business. - Ability to collaborate effectively with cross-functional teams, including, but not limited to Data migration, Testing, Pre-build, Integration, and adapt to changing project needs. Requirements - Salesforce Service, Sales, Platform Developer I, Platform Developer II, Platform App Builder certifications are a plus. - Experience in automated testing (unit testing and functional testing). - Strong Knowledge of Web Services (SOAP and REST). - Exposure to AWS, Azure and SQL is a plus. - Experience with system migrations. - Adept with agile software development lifecycle and DevOps principles and tools like Copado. - Creative, flexible, and willing to continuously change, evolve, and improve software development processes. - Strong time management skills and communication/leadership skills. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

• Work in a fast-paced environment with business, technology, and designers to build new capabilities, platforms, features and improving existing capabilities. • Responsible for customizing, developing, and supporting solutions on the force.com platform. • Drive Salesforce enhancements and improvements. • Build integrations between salesforce and other internal systems to automate business processes. • Develop Apex (classes and triggers) and Java Script, Lightning Components, Lightning Web Components, Visualforce, Flows, Omni Script and Flex Cards to extend Salesforce. • Verify solutions by writing and executing automated test classes. • Collaborate, mentor and guide other engineers within the team. • Well-developed interpersonal, written, and verbal communication skills including the ability to negotiate, advise, influence others, and work collaboratively. • Document and analyze processes, procedures, and ensure code is properly documented. • Create and maintain a code repository to ensure a seamless deployment process for all team members. • Stay current on the latest trends and Salesforce releases. • Self-directed, can solve business problems from inception to implementation, can solve business problems without explicit direction. • Provide leadership in the overall Salesforce architecture, application design, and system development • Architect secure, scalable solutions on Salesforce that meet business requirements • Create and deliver CRMs and workflow solutions using Salesforce/Apex, Visualforce, and related technologies • Oversee programming development and testing of interfaces according to specifications • Mentor team members on best practices and new technology needs.

• Serve as the technical lead for our Salesforce ecosystem, owning solution design and ensuring adherence to platform best practices and architectural principles • Partner with business stakeholders to understand strategic objectives and translate them into scalable Salesforce solutions across multiple clouds • Lead the design and governance of data models, automation strategies, and integration patterns (both point-to-point and middleware-based) • Provide technical guidance to administrators, developers, and cross-functional project teams, ensuring alignment and consistency across initiatives • Oversee the technical aspects of Salesforce releases including platform updates, feature deprecations, end-of-life timelines, and evaluating new features for potential adoption • Define and enforce development and deployment best practices, including CI/CD pipelines, version control, and sandbox strategy • Lead code reviews, performance optimizations, and technical troubleshooting for complex issues • Collaborate with engineering teams on integrations between Salesforce and our other platforms (both 3rd party and in-house), defining APIs, data flows, and error handling approaches • Maintain strong security and compliance posture for the platform, conducting regular audits and implementing preventative controls • Contribute to the creation and maintenance of robust technical documentation, solution diagrams, and governance policies

Role Description We are seeking a Salesforce Technical Solution Consultant with strong expertise in Service Cloud to support solution design, technical architecture, and implementation. The role involves: - Translating business requirements into technical solutions - Contributing to architecture decisions - Ensuring successful end-to-end delivery execution Qualifications - Strong expertise in Salesforce Service Cloud - Experience in solution design and technical architecture - Proven track record of successful implementation Requirements - Ability to translate business requirements into technical solutions - Experience in contributing to architecture decisions - Strong execution skills for end-to-end delivery Benefits - Inclusive workplace culture - Opportunities for growth and learning - Commitment to well-being and individuality