me&u

Role Description This role is the operational backbone of our Revenue Operations systems. It ensures Salesforce and our GTM tooling are reliable, well-documented, and responsive to the needs of customer-facing teams — driving day-to-day system quality through disciplined execution and proactive maintenance. What You’ll Do - Deliver systems support across Salesforce Sales Cloud and integrated tools. - Diagnose and fix process bugs, configuration issues, and data integrity problems end-to-end. - Maintain the inbound request process using Linear. - Own and maintain process documentation. - Proactively identify and close system gaps before they become incidents. - During release periods, prioritise hyper-care work focused on release-specific stabilisation. Qualifications - Salesforce Certified Platform Administrator (required). - 4+ years of hands-on Salesforce Sales Cloud administration. - Proven capability to manage the complete lifecycle of Salesforce support requests, including initial intake, in-depth questioning, solution design, implementation, documentation, and user enablement. - Prior experience in scale-up businesses (100–500 employees), in a RevOps, Sales Ops, or GTM Operations function. - Comfortable working autonomously at volume within defined frameworks, taking direction from a remote manager. Nice to Have - Previous work in B2B SaaS and/or hospitality technology companies. - Comfort using AI-assisted tools (e.g., Claude, Copilot) to accelerate Salesforce development. - Demonstrated ability in structured request management — intake, triage, and resolution workflows using tools like Linear, Jira, or similar. - Familiarity with Salesforce Marketing Cloud. - Knowledge of e-signature or billing/payments tooling. Benefits - Work with impact and purpose. - Work with great people. - Work that challenges you. - Work that works for you. Diversity and Inclusion Commitment We’re committed to growing and empowering an inclusive me&u community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.

Title: AI Creative Systems Designer Location: Australia, Melbourne Permanent employee Hybrid Job Description: A LITTLE ABOUT US When it comes to food experience, me&u helps you always feel like a local. The company's vision is to bring that feeling to everyone, anywhere - so no matter what neighbourhood you live in or visit, you'll always know the perfect place to go and exactly what to order. PRIMARY PURPOSE OF THE ROLE The purpose of this role is to build and scale the creative engine behind me&u by designing systems, templates, and AI-powered workflows that enable high-quality content creation across the business. The first creative role with an AI systems focus, you'll be responsible for transforming how we create, moving from one-off assets and bottlenecks to repeatable, scalable systems that allow anyone in the business to produce on-brand, high-performing content quickly. With a focus on speed, consistency, and leverage, you'll combine design, AI, and systems thinking to unlock significantly greater output from a lean team. You'll also play a key role in elevating the quality of everything we put into market, ensuring our brand reflects the innovation and leadership of our product. This role is based in Melbourne. WHAT YOU'LL DO - Personally design and produce high-quality creative assets across social, sales, product, and brand - setting the standard for what great looks like. - Design and implement a "Creative OS"; a system of templates, tools, and AI workflows that enables scalable content creation across marketing/product marketing, sales, product, and customer teams. - Build reusable creative systems (not just one-off assets), including LinkedIn content engines, case study generators, sales deck systems, ad creative frameworks, and short-form video templates. - Own and evolve AI-powered workflows that turn raw inputs (product updates, customer insights, data) into structured, high-quality content outputs efficiently and consistently. - Create and maintain a library of high-quality templates across Figma and other tools (social posts, presentations, one-pagers, event assets, video formats) that are easy to use and hard to get wrong. - Enable self-serve content creation across the business by building and maintaining a central hub (e.g. Notion) containing templates, prompts, examples, and clear "how to" guides. - Partner closely with marketing, sales, product, and customer teams to ensure consistent messaging and high-quality execution across all touchpoints. - Establish lightweight review and feedback loops to maintain quality, provide visibility, and continuously improve templates, systems, and outputs without creating bottlenecks. - Content should be self-serve by default - with visibility and feedback loops used to improve the system, not gate output. - Continuously experiment with and adopt new AI tools, workflows, and creative approaches to improve speed, output, and performance. - Raise the overall creative standard across the business by improving the quality, consistency, and effectiveness of all content produced. A LITTLE ABOUT YOU - Strong design skills with excellent taste and attention to detail - you're a talented designer and know what great looks like. - Highly execution-focused; you move quickly, iterate often, and prioritise output over perfection. - Curious and proactive; you're constantly learning and exploring new tools, ideas, and ways to improve how things are done. - Experience using AI tools (e.g. ChatGPT/Codex, Claude, image generation, video tools) as part of real workflows, not just experimentation. - Systems thinker; you naturally look to turn repeat tasks into scalable, reusable processes. - Comfortable working in ambiguity and building from scratch in a fast-paced environment. - Strong communication and collaboration skills; you can work cross-functionally and enable others to do their best work. - Experience in a startup or high-growth environment is highly regarded. Manager This role reports to our Co-founder & CXO. WHY ME&U Work with impact and purpose. We're helping the hospitality and entertainment industries to thrive and me&u is at the forefront of this. Expect collaboration and interesting problems to solve. Work with great people. Work alongside a supportive, diverse and inclusive team. You'll have the trust, freedom and support to experiment and not be afraid of failure but to learn from it...and have fun together along the way. Work that challenges you. We're growing quickly, and you will too. You'll have numerous opportunities to embrace discomfort, grow and learn as me&u expands and scales globally. Work that works for you. We're a flexible, remote-friendly place with inclusive leave options and day-to-day work times to suit your routine. We prioritise our team's mental health & overall wellbeing, with access to mental health days and support programs. Diversity and Inclusion Commitment We're committed to growing and empowering an inclusive me&u community. That's why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.