Title: Senior Client Support Enterprise Specialist Location: San Francisco / Remote Job Description: Remote We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role Roo is looking for a Senior Client Support Enterprise Specialist who will facilitate positive user experiences for enterprise hospital groups and administrators using our veterinary staffing platform. This role will serve as a pivotal support lever for Enterprise Account Management, owning the enterprise support inbox and ticket workflow while providing administrative and operational support that helps the Enterprise team deliver a high-quality customer experience. The ideal candidate is highly organized, responsive, and comfortable managing multiple workflows while coordinating across internal teams to resolve issues and support enterprise client relationships. Your Responsibilities - Be the primary point-of-contact for enterprise-related customer inquiries coming through support channels. - Monitor, triage, and manage the Enterprise support inbox and ticket workflow to ensure timely responses and resolution. - Troubleshoot and resolve first line issues raised by enterprise hospital groups and administrators. - Escalate complex issues to the appropriate Enterprise Account Manager or internal team while providing clear context and documentation. - Maintain queue health by ensuring proper ticket routing, tagging, prioritization, and follow-up. - Partner with Customer Support and internal teams to resolve issues without unnecessary escalation to Account Managers. - Maintain internal trackers and documentation related to enterprise accounts and follow-up actions. - Investigate complex scenarios by reviewing past tickets, notes, and internal data to provide clear summaries and recommended next steps. - Coordinate cross-functional support with teams such as Operations, Product, Billing, and Customer Support when needed. - Maintain Hubspot to ensure all client communications and support tickets are documented appropriately. - Track and report on enterprise support trends, ticket themes, and recurring issues. About You - 3+ years experience in client/customer support, account operations, or enterprise support environments. - Veterinary hospital experience is required - Strong written communication skills and ability to draft clear customer-facing messages and follow-ups. - Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously. - Excellent problem-solving skills and ability to troubleshoot customer issues independently. - Comfortable working across multiple systems and tools to gather information and resolve issues. - Sound judgment when prioritizing requests and determining when escalation is required. - Familiar with customer support tools/software (Zendesk experience a plus). - Flexible & agile, ability to pivot quickly. - Driven to improve processes and operational workflows. - Excited to join an ever growing team of professional diverse individuals. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. **This is an hourly position - all rates below are quoted as per hour. Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet. Exact compensation may vary based on skills, experience, and location. Tier 1 Pay Range (examples: San Francisco, NYC) $35 - $45 USD Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago) $31 - $40 USD Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento) $29 - $38 USD Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City) $28 - $36 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: - Accelerated growth & learning potential. - Stipends for home office setup, continuing education, and monthly wellness. - Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. - 401K - Unlimited Paid Time Off. - Paid Maternity/Paternity and reproductive care leave. - Gifts on your birthday & anniversary. - Opportunity for domestic travel, including for regional team building events. , you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Title: Coordinator, Care Services Location: AK Part Time Care Services Entry Level The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org *This is a remote, part-time position (24 hours per week) based out of Alaska* POSITION SUMMARY: Reporting to the Care Services Director or Care Services Manager, the Care Services Coordinator will provide comprehensive and professional services, community resources, education, and advocacy to people with ALS, their families, and caregivers in Alaska. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Respond to persons living with ALS, their families, and caregivers’ inquiries for information on ALS and/or community resources. - Assist persons living with ALS to register with The ALS Association as well as the ALS National Registry. - Receive referrals and obtains all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care. - Assess both physical and psychosocial needs of those living with ALS and families, based on knowledge of ALS, the disease, and its ramifications. - Conduct specialized care consultations and needs assessment for people living with ALS, caregivers, and family a variety of settings including office visits, phone/email, in clinic, at support groups, virtual home visits, or in person home visits, when appropriate. - Advocate and assist people living with ALS obtain equipment, services, and care to improve quality of life. - Consistently maintain quarterly contact/engagement with those living with ALS and/or their caregiver based on assigned area within the territory. - Connect people living with ALS, caregivers, and families to programs and services provided by The ALS Association. - Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in Salesforce. - Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the existence of services of The ALS Association. - Update supervisor with respect to local community resources and educate those served regarding available resources. - Facilitate support groups, engage participants, and schedule speakers as appropriate to meet the needs of the group. - Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association. - In partnership with supervisor, participate in Care Services program measurement and evaluation. - Initiate and cultivate relationships with allied health professionals and community social and healthcare organizations. - Provide professional in-service educational programs to healthcare professionals such as: home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities. - Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics. - Performs other related duties as assigned by management. QUALIFICATIONS: - Bachelor’s degree in social work, nursing, public health, or related area. Occupational therapist, physical therapist, speech therapist or direct experience working with the ALS population may be considered. - Associate's Degree may be considered if combined with 3+ years of experience in a similar role. - Ability to work independently with little supervision; must be a self-starter. - Knowledge of ALS a plus, but not required. - Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred. - Commitment to organization and highly efficient and conscientious about thorough follow-up. - Skilled communicator, with superior interpersonal, verbal, and written skills. - Able to handle confidential information and maintain high confidentiality. - Excellent organizational and writing skills as well as diligent attention to detail. - Employee must be able to lift or move 10 pounds, infrequently lift and/or move up to 25 pounds. - Excellent computer skills. Proficiency with Microsoft Office products and other databases, Salesforce a plus. - Ability to drive locally and travel nationally on Association business is required. - Ability to work occasional evenings and/or weekends for Association business and events. PAY TRANSPARENCY: The ALS Association’s pay range for this position is $22.51 - $27.99 per hour. The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.

Role Description AO is seeking driven, service-oriented professionals ready to grow into leadership opportunities within a rapidly expanding remote organization. This fully remote role allows you to work from home, create a flexible schedule, and develop your career through structured mentorship and leadership training. If you’re passionate about delivering exceptional client experiences and helping others succeed, this opportunity offers the perfect balance of flexibility, professional growth, and meaningful impact. - Deliver high-quality customer service with professionalism and care - Support, coach, and motivate team members toward service excellence - Manage client interactions with a positive, solutions-focused approach - Collaborate effectively in a remote work environment while maintaining accountability - Participate in leadership development, mentorship, and ongoing training programs - Build strong relationships with clients while supporting their long-term needs Qualifications - Strong commitment to exceptional customer service - Excellent communication and interpersonal skills - Leadership potential with the ability to motivate and inspire others - Self-motivated, coachable, and growth-oriented mindset - Comfortable working independently in a remote environment Benefits - 100% Work-From-Home Environment - Flexible Scheduling designed around your lifestyle - One-on-One Mentorship from experienced leaders - Leadership Development & Management Training Programs - Union-Backed Support and Representation - Positive, team-oriented company culture - Advancement opportunities based on performance and leadership growth - Annual incentive trips for top-performing team members and leaders - Health Insurance Reimbursement Program - Weekly pay plus performance-based bonuses - Leadership advancement opportunities - Ongoing professional development and support Company Description

Title: Associate, Transfer Agency Services / Wilmington, DE Location: Wilmington United States Job Description: About this role Associate, U.S. Transfer Agency Oversight Do you thrive in a stimulating and dynamic environment where project management skills are key? Look no further. We are seeking an Associate who is curious, analytical, and passionate to become part of our team. At BlackRock, we strive to empower our employees and actively engage their involvement in our success. Experience what it feels like to be part of an organization that makes a difference. The Transfer Agency Oversight team is seeking an experienced Associate to support transfer agent operations for BlackRock Mutual Funds, Registered Alternatives, and Money Markets. The Associate will play a critical role in coordinating transfer agent activities, monitoring service levels, and supporting the development of operating models and technology solutions. This role involves close collaboration with intermediary operations teams, transfer agents, vendors, and internal partners such as Product Groups, Legal, Fund Administration, Risk, and Compliance to support seamless transfer agent operations. Responsibilities: - Coordinate across the firm to support the daily operations of Mutual Funds, Registered Alternatives, and Money Markets, facilitating effective communication and execution with transfer agent vendors. - Investigate and resolve daily operational queries, issues, and incidents relating to transfer agent functions, escalating risks and issues as appropriate. - Manage and maintain internal operational procedure documentation to support the funds. - Execute day‑to‑day transfer agent oversight activities in accordance with established governance frameworks. - Review and validate transfer agent vendor reporting for accuracy and completeness, escalating discrepancies for resolution. - Maintain and monitor key performance indicators (KPIs) to track performance and identify emerging issues. - Review shareholder statements to ensure accuracy and completeness for clients and stakeholders. - Support fund events such as fund launches, share class launches, name changes, and updates, ensuring events are executed smoothly and in compliance with applicable regulations. - Compile and prepare reporting materials for regulatory, internal, and Board review in partnership with senior team members. Qualifications: - Undergraduate degree in finance, economics, business, or a related field. - Mutual fund operations experience with knowledge of transfer agency operations preferred. - Minimum of 2 to 5 years of experience in asset management, fund operations, or transfer agency-related functions. - Familiarity with DTCC / NSCC processing a plus. - Excellent organizational, communication, critical thinking, and writing skills. - Strong analytical skills with the ability to identify problems and develop solutions. - Demonstrated interest in process enhancements and service improvements. - Vendor relationship experience is a plus. - Strong interpersonal and customer service skills. - Ability to work independently and collaboratively in a team environment. - Detail‑oriented with a strong sense of ownership. - Advanced Excel skills, including the ability to write macros. Other - Travel: No - Direct Reports: No For Wilmington, DE Only the salary range for this position is USD$85,000.00 - USD$117,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement.