This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As our Control Panel Technical Support Specialist, you will work directly with customers to troubleshoot, research, and diagnose solutions to technical issues over the phone, or via email for our electrical control panels that help control and monitor one of the world’s most valuable and limited resources– Water! - Assist customers with their technical questions. - Serve as a service contact for control floats, alarms, and standard catalog control panels. - Maintain customer contact and case records using incident tracking software. - Generate reports as requested. - Distribute documentation to customers as needed. - Collaborate with various functional areas such as sales, engineering, marketing, manufacturing, and operations. Qualifications - Exceptional communication skills. - Strong knowledge of product offerings. - Ability to work effectively as a team player. - Comfort using computers and software to perform job tasks and configure control panels. - Ability to read electrical schematics and wiring diagrams. - Experience with component testing, electrical troubleshooting, and signal tracing. - Familiarity with AutoCAD Electrical (preferred/beneficial). Requirements - Monday – Friday 8:00 am – 5:00 pm. Benefits - Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays. - Robust benefits package including health, life, short-term and long-term disability insurance. - Dental and vision programs. - Other benefit options available. Company Description At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration. - Provide technical support and remote help desk services to Marco clients, escalating when necessary. - Review current systems and make technical/process recommendations for improving efficiency. - Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network. - Maintain client documentation. - Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. - Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. - Ability to perform in a call center environment. - Supporting multiple companies with end user requests and third party business applications. - Efficiently communicate with technical and non-technical end users. - Perform other related duties as assigned. Qualifications - Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience. - Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Requirements - Solid understanding of the administration of network operating systems, applications, and services found in a client environment. - Proficiency with business collaboration tools such as MS Office applications. - Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. - Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. - Initiative – Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can. - Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation. - Team Work – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback. - Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Benefits - Pay Range: $23.02 - $35.69 hourly + bonus opportunity - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location - This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

• Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction. • Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture. • Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Help to develop repeatable strategies and playbooks. • Improve integration methods by sharing client feedback and new technology trends. • Proactively monitor integration health to detect and resolve issues before they impact clients. • Manage and troubleshoot integration errors and downtime events. • Manage client communication on downtimes, integration defects and integration errors • Act as liaison between the Customer Operations and Engineering- escalating complex issues, building better workflows and identifying product improvements. • Triage and assign out incoming requests. • Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone. • Ensure compliance with industry regulations and data security best practices.

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies • Provide technical support to customers via calls, tickets, and other channels in Spanish and English • Troubleshoot software, networking, and system-level issues with a strong focus on customer experience • Participate in continuous testing of software and integrations to support quality assurance efforts • Support customers as part of an after-hours on-call rotation, contributing to 24/7/365 support coverage • Maintain accurate documentation and records within support and ticketing systems • Continuously build technical and product expertise to improve issue resolution and customer outcomes