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Technical Operations Manager

Technical Program ManagerTechnical Program ManagerFull TimeRemoteMid LevelTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

77 days ago

Salary

$90K - $105K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishCloud

Job Description

Technical Operations Manager

TTEC Digital

• At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. • You will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. • You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion. • The Ops Manager also manages internal and external communications regarding the client engagement.

Job Requirements

  • 2–4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or on‑premises technologies
  • Proven client management capabilities, including relationship building, expectation setting, and issue resolution
  • Hands‑on experience delivering or managing Contact Center technologies, such as:
  • Voice and data network operations
  • Computer Telephony Integration (CTI)
  • ACD and IVR platforms
  • CRM systems and related integrations
  • Advanced organizational and coordination skills, with the ability to manage multiple operational priorities in a fast‑paced environment
  • Nice to have: foundational project management experience (task planning, timelines, cross‑functional coordination)

Benefits

  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.

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