Role Description The Senior Deal Desk Specialist governs complex, high-value, and non-standard sales opportunities to ensure they are complete, compliant, and ready to progress through the sales lifecycle. You will be the primary point of coordination between Sales and partners during deal formation, managing approvals, dependencies, and timelines. In addition to deal execution, the Senior Deal Desk Specialist identifies opportunities to improve deal governance, reduce friction, and promote scale through process improvement and automation. Responsibilities - Conduct intake of complex sales opportunities to ensure completeness and readiness for review - Collect, review, and validate supporting artifacts, including related agreements, previously approved pricing, and prior compliance or vetting reviews - Manage collaboration with cross-functional stakeholders, including Contracts/Legal, Pricing, Compliance, Vetting, and Billing - Act as the primary liaison between Sales and internal partners during deal structuring and approval - Support Sales with follow-up items required to advance opportunities through approval workflows - Track deal progress and dependencies, holding stakeholders accountable to timelines and SLAs - Ensure all required approvals are secured, documented, and properly recorded before opportunities progress through sales stages and execution - Identify recurring issues, bottlenecks, and quality gaps in deal execution. Recommend process improvements and opportunities for automation You will report to Experian's Senior Sales Operations Manager. Qualifications - 7+ years experience supporting complex B2B sales processes and/or deal governance - High judgment, attention to detail, and ability to operate in ambiguity - Ability to work independently with minimal supervision and as part of a team - Experience with CRM systems (Salesforce preferred) - Experience identifying and driving process improvement projects Benefits - Great compensation package and bonus plan - Core benefits including full medical, dental, vision, and matching 401K - Flexible work environment, ability to work fully remote, hybrid or in-office - Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

• Under direct supervision, this position is responsible for ambulatory application(s)/module(s) of Epic. • Collaborate with and provide tier-one support to their team and/or counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications. • Effectively manage competing and changing priorities. • Serves as project lead for key initiatives, including performing project management duties, as assigned. • Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. • Interacts professionally with leadership, faculty, staff, and vendors.

• Supervises daily operations of SSC collections team. • Assists the AR Manager in implementing and monitoring departmental policies and procedures including QA assessments on staff. • Assists training team in developing training programs and materials for staff. • Works with manager to draft team evaluations as well as participate in drafting and delivering disciplinary actions. • Keeps informed on all current applicable third-party payer regulations, requirements, and state laws and guidelines. • Informs management and other staff members of changes and keeps documentation current and accessible. • Identifies any payer trends and resolves or escalates as appropriate. • Supervises the effort to successfully reduce days in A/R and meets productivity goals.

Role Description The Billing Denial Specialist is responsible for proactively reviewing, researching, and resolving insurance claim denials to ensure timely reimbursement and minimize revenue loss for the Practice. This role plays a critical part in the revenue cycle by identifying denial trends, filing appeals, correcting claim issues, and working denials through to resolution. The ideal candidate is highly organized, detail-oriented, dependable, and able to work independently with minimal supervision. This individual must be a self-starter who takes initiative, remains proactive, and does not require constant direction to manage responsibilities effectively. This is a fully remote position. Only qualified applicants currently residing in Florida will be considered for employment. Key Responsibilities - Review denial reports daily and actively work all assigned insurance claim denials to resolution. - Research denied, underpaid, and rejected claims to determine root cause and appropriate corrective action. - Submit corrected claims, reconsiderations, and appeals in a timely manner. - Communicate with insurance carriers regarding claim status, appeals, and reimbursement issues. - Identify denial trends and escalate recurring payer or workflow issues to leadership. - Maintain accurate and detailed documentation of all follow-up activities within the practice management system. - Work collaboratively with billing, coding, authorizations, scheduling, and clinical teams to resolve claim issues. - Ensure compliance with payer guidelines, billing regulations, and practice policies. - Prioritize workload effectively to meet productivity and aging goals. - Follow through on unresolved claims until final determination or payment is received. - Assist with special revenue cycle projects and additional duties as assigned. - Other duties as assigned. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. Qualifications - Minimum of 3 years of medical billing and denial management experience preferred. - Experience working with commercial insurance, Medicare, Medicaid, and managed care payers. - Strong understanding of medical billing, claims processing, EOBs, appeals, and denial resolution. - Knowledge of CPT, ICD-10, and HCPCS coding preferred. - Experience with EMR and practice management systems preferred. - Proficiency with Microsoft Office and payer portals. - Ability to manage multiple priorities and meet deadlines. - Knowledge of HIPAA regulations and ability to maintain confidentiality. - Strong analytical and problem-solving skills. - Excellent attention to detail and organizational skills. - Self-motivated, proactive, and dependable. - Strong written and verbal communication skills. - Ability to identify opportunities for process improvement and workflow efficiency. - Professional, positive, and team-oriented attitude. Benefits - 100% employer-paid medical insurance for employees. - 401(k) with company match and employer-funded profit sharing. - Four-day work week (Monday – Thursday), supporting strong work/life balance. - Paid holidays and Paid Time Off (PTO). - A collaborative, team-oriented culture with strong support and a shared commitment to exceptional patient care.