• As the Business Suite Product Manager, you will lead the strategy and execution for the Veracross Business Suite in Australia and New Zealand — the finance and accounting backbone used by independent K–12 schools to manage their general ledger, accounts payable, accounts receivable, purchasing, budgeting, and financial reporting. • Based in Australia, you will work closely with Australian and New Zealand schools, internal stakeholders, and cross-functional teams to deliver compliant, user-centric financial solutions that meet the needs of school business offices in the ANZ region and beyond. • The Integrated Business Suite Team is responsible for all Veracross financial solutions, included in the Business Suite; tuition billing, student payments, accounts receivable, general ledger, and other school finance workflows. The team is composed of fintech, accounting, and payments experts who work to simplify and optimize business office operations for independent schools across Australia, New Zealand, and globally.

• **Zenoti platform management (primary focus): **Serve as the internal subject matter expert on Zenoti. Own configuration, feature rollouts, release management, and the vendor relationship with the Zenoti team. • **Cross-platform product ownership: **Act as the digital product owner across adjacent systems — NetSuite, Bubblehouse, Klaviyo, Birdeye, and others — partnering with system owners to scope enhancements, manage integrations, and ensure data flows cleanly between platforms. • **Roadmap & prioritization: **Build and maintain a rolling product roadmap informed by field feedback, client experience signals (including Birdeye sentiment), and executive priorities. Balance quick wins with longer-term platform investments across the digital stack. • **Cross-functional partnership: **Translate between studio operations, clinical leadership, marketing, and finance — turning ambiguous business problems into clear product requirements and measurable outcomes. • **Client experience optimization: **Partner with Marketing and Operations to continuously improve the booking, rebooking, and membership experience — a known friction point and a clear growth lever. • **Membership enablement: **Support the Membership workstream by scoping and delivering features like member-exclusive booking windows, waitlist prioritization, rollover credit visibility, and Bubblehouse-powered loyalty experiences. • **Data & reporting: **Ensure Zenoti and adjacent platform data flow cleanly into Power BI and BigQuery. Partner with the Data & Enablement team to standardize definitions, govern integrations, and surface new insights. • **Studio support & enablement: **Build the documentation, training, and escalation paths that help 27 studios use the platform confidently and consistently. • **Release & change management: **Test new features, manage rollouts, and communicate changes clearly to field teams so updates land smoothly — across Zenoti and any adjacent platform changes that affect studio workflows.**

• Conduct market research and competitive assessments to support product strategy. • Analyze product usage data, pilot program results, and key performance metrics. • Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. • Assist in writing user stories, acceptance criteria, and product documentation. • Collaborate with engineering, data science, customer success, and other internal teams. • Improve product documentation of existing functionality by validating capabilities with engineering teams. • Strengthen product team understanding of analytics, customer performance, competitive insights, and the broader market landscape. • Refine customer segmentation models and create more efficient mechanisms for reporting on segment-level key metrics. • Support operational efficiency by helping organize the product backlog and streamline PM workflows.

• Lead product strategy and innovation to identify future product opportunities, growth areas, and differentiated market positions. • Continuously assess emerging technologies, scientific developments, customer needs, market shifts, and competitor activity to inform product direction. • Build and maintain an innovation roadmap that translates validated opportunities into broader product strategy and future roadmap recommendations. • Lead design to elevate existing product experiences and validate new concepts, with a strong emphasis on future-state innovation. • Establish a repeatable process for opportunity assessment, concept testing, prioritization, and continuous improvement across design and research. • Partner with research and design teams to turn customer insight, market evidence, and usability learnings into actionable product concepts.