• Conduct market research and competitive assessments to support product strategy. • Analyze product usage data, pilot program results, and key performance metrics. • Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. • Assist in writing user stories, acceptance criteria, and product documentation. • Collaborate with engineering, data science, customer success, and other internal teams. • Improve product documentation of existing functionality by validating capabilities with engineering teams. • Strengthen product team understanding of analytics, customer performance, competitive insights, and the broader market landscape. • Refine customer segmentation models and create more efficient mechanisms for reporting on segment-level key metrics. • Support operational efficiency by helping organize the product backlog and streamline PM workflows.

• Lead product strategy and innovation to identify future product opportunities, growth areas, and differentiated market positions. • Continuously assess emerging technologies, scientific developments, customer needs, market shifts, and competitor activity to inform product direction. • Build and maintain an innovation roadmap that translates validated opportunities into broader product strategy and future roadmap recommendations. • Lead design to elevate existing product experiences and validate new concepts, with a strong emphasis on future-state innovation. • Establish a repeatable process for opportunity assessment, concept testing, prioritization, and continuous improvement across design and research. • Partner with research and design teams to turn customer insight, market evidence, and usability learnings into actionable product concepts.

• The Director of Product Management leads the strategy, development, and execution of the company’s core platform capabilities. • This role oversees the Product Management team, drives core roadmap priorities, and partners closely with Research, Product Strategy & Innovation, Engineering, Design, and Leadership. • Ensures the core platform is robust, scalable, and positioned to support both existing product needs and future innovation. • Act as the product program lead for the core platform, coordinating cross-functional dependencies, delivery planning, execution rhythms, and alignment across teams. • Manage and develop the Product Management team, setting priorities, operating rhythms, and accountability across the core product organization.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management Overview The Business & Market Insights (B&MI) team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers make smarter decisions and drive better outcomes. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting & innovation services in payments and beyond, data insights and analytics solutions as well as loyalty and marketing programs and platforms. Within the B&MI organization, Consulting and Innovation Services places Mastercard at the heart of our customer's strategic decisions. Our vision is to become the partner of choice for Financial Institutions, Fintechs, Merchants, and governments who leverage our solutions to address executive-agenda programs. Our mission is to discover sources of value, build pathways to realize it, and make it happen. We are looking for passionate and talented professionals, who share our vision for high-impact consulting to join us and take a leading role in shaping the growth of our Business Roles and Responsibilities As a Consulting Services Director, you will be responsible to:• Define and manage product strategy, blue-prints, constructs and roadmaps, customer experience, GTM, delivery and operations, KPIs and reporting, business case and product P&L• Crystalize the value narrative of our consulting solutions, and articulate value stories for our consulting solutions, substantiated by historical performance and high impact case studies• Apply knowledge, experience and expertise in the creation or enhancement of high-priority consulting solutions that could be implemented at scale by our teams across AP• In particular, design or enhance Consulting solutions for our fast-growing network sales channels, with large-scale opportunities across multiple Divisions in AP• Foster strong internal and external partnerships to address key business challenges and opportunities across for Consulting Services in AP to evidence our strategic value to garner new business opportunities and engagements• Be a Generalist Consultant advisor with internal and external stakeholders and guide when and how to best implement our large portfolio of consulting solutions and maximize customer value• Support the development of lasting Consulting Services capabilities in our organization through formal training and hands-on support• Contribute to thought leadership in evolving our Consulting Services products supporting the Global and Regional Consulting Services strategy• Support the reporting of Consulting Services performance with our Divisions and our Global team All About You Bring expertise and motivation to drive scalable and practical go-to-market approaches for our rich and fast changing portfolio of Consulting solutions across AP• Undergraduate / MBA in Business with proven complex and ambiguous problem solving experience • Experience of shaping and delivering strategies for Financial Institutions or Payment Fintechs. Management Consulting experience highly preferred• Demonstrable knowledge of effective P&L management• Be a born story teller - superior skills to build product and sales narrative, influence and generate excitement and commercial interest among internal and external stakeholders• Extremely strong in building relationships and managing stakeholders• Naturally curious with attention to details, able to rapidly learn about new topics and explain them in clear terms• Strong analytical capability, advanced Power-point and Excel skills, excellent communication and presentation skills• Strong stakeholder management experience• Highly collaborative, able to simplify and not afraid to take thoughtful risks to help Mastercard and the team win in the space Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.