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Devsu is a technology agency that provides software development services, IT augmentation and staffing.
Senior Site Reliability Engineer
Location
PST (UTC-8)
Posted
62 days ago
Salary
0
Seniority
Senior
Job Description
Senior Site Reliability Engineer
Devsu
Role Description We are seeking a Site Reliability Engineer (SRE) with deep expertise in monitoring, observability, and reliability engineering to support systems running across on-premises infrastructure and Google Cloud Platform (GCP). This role is primarily responsible for designing, operating, and improving monitoring, alerting, and observability platforms, with a strong focus on Grafana and Kubernetes environments. As a secondary responsibility, this role provides backup coverage for the Application Support team during periods of resource constraints or major incidents, offering L2/L3 technical support when required. Responsibilities - Monitoring & Observability (Core Focus) - Own and operate the monitoring and observability stack across on-prem and GCP environments - Design, build, and maintain Grafana dashboards for infrastructure, Kubernetes, and applications - Define, tune, and maintain alerts to ensure high signal-to-noise ratio - Establish observability standards and best practices across teams - Improve visibility into system health, performance, and reliability - Site Reliability Engineering - Apply SRE principles to improve availability, performance, and resilience - Define and track SLIs, SLOs, and error budgets - Participate in on-call rotations and SEV incident response - Lead or contribute to incident investigations and root cause analysis (RCA) - Drive preventative actions to reduce repeat incidents - Kubernetes & Platform Reliability - Support and monitor Kubernetes environments (GKE and on-prem clusters) - Monitor cluster health, capacity, and resource utilization - Troubleshoot platform-level issues impacting application reliability - Collaborate with Platform and Engineering teams on reliability improvements - Secondary Responsibilities (Backup Application Support) - Provide L2/L3 application support coverage during: - Support team resource shortages - High-severity incidents (SEVs) - Peak support periods or escalations - Triage and troubleshoot application issues using existing runbooks and dashboards - Collaborate with Application Support and Engineering teams during incidents - Ensure all actions, findings, and resolutions are documented in ServiceNow (SNOW) Qualifications - Strong experience as a Site Reliability Engineer or Reliability Engineer - Deep hands-on expertise with Grafana (dashboards, alerting, troubleshooting) - Solid experience with monitoring and observability systems - Production experience operating Kubernetes environments - Experience supporting systems in GCP and on-prem environments (mandatory) - Strong Linux systems and troubleshooting skills - Fluent English (written and spoken) - Ability to work in PST time zone - Ability to participate in an on-call rotation that includes coverage for one weekend day Requirements - Technology Stack: - Observability: Grafana, Prometheus, logging platforms - Containers: Kubernetes (GKE and on-prem) - Cloud: Google Cloud Platform (GCP) - Operations: Linux, networking, infrastructure monitoring - Incident Tools: PagerDuty, ServiceNow, Slack (or equivalents) - Nice to have: - Experience supporting application teams during SEV incidents - Knowledge of capacity planning and performance tuning - Scripting skills (Python, Bash, etc.) - Experience with hybrid infrastructure environments Benefits - A stable, long-term contract with opportunities for career growth - Private health insurance - A remote-friendly culture that promotes work-life balance - Continuous training, mentorship, and learning programs to keep you at the forefront of the industry - Free access to AI training resources and state-of-the-art AI tools to elevate your daily work - A flexible Paid Time Off (PTO) policy as well as paid holiday days - Challenging, world-class software projects for clients in the US and LatAm - Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
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