Role Description To provide a professional frontline service to the site by receiving guests and answering telephone calls in a professional manner. To provide administrative support. Key Responsibilities - Reception Area Maintenance - Maintain the cleanliness of the reception area and ensure aesthetic appeal and accessibility of facilities. - Ensure relevant safety and security signs and notices are visible, up to date and clean. - Receive and redirect visitors accordingly. - Answer the telephone and redirect calls accordingly. - Visitor and Client Attendance and Liaison - Receive and welcome visitors and attend to them in a professional manner. - Uphold and ensure that a positive Company image is projected to visitors. - Attend to visitors’ queries and refer to a relevant person if necessary. - Ensure visitors sign the register and instruct them to wait in reception until collected by the person being visited. - Administration of Registers Schedules - Distribute work schedules. - Track, record and reconcile man-day and staff attendance and work schedules. - Compile reports on irregularities that may have been picked up in attendance reports and highlight it to management. - Compile reports for the HR department on: - scheduled work hours completed by staff - overtime - absenteeism - headcount. - Secretarial Support - File, scan and fax documentation. - Arrange refreshments for meetings. - Coordinate functions and related arrangements for management. - Deal with general staff queries and forward more serious concerns to HR. - Type and circulate memos and correspondence on request of managers. - Distribute documents and schedules. - Effective Teamwork and Self-Management - Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development. - Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. - Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution. - Manage colleagues’ expectations and communicate appropriately. - Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives. Qualifications - Grade 12 or relevant customer service qualification - 3 years’ experience in a reception or customer service-related environment Requirements - Knowledge - Record keeping - Customer service - General HR principles and practices - Skills - Telephone etiquette - Verbal and written communication - Computer literacy - Interpersonal - Administration - Attributes - Integrity - Tolerant of stress and pressure - Proactive - Attention to detail - Deadline driven - People orientated - Able to interact at all levels of the organisation - Able to prioritise

Role Description Highly motivated, resourceful and self-directed providing timely and accurate guidance and service to policy holders for a variety of products, carriers, plans and programs. Displays the ability to identify problems, manage diverse customer interactions and resolve complex issues independently. Assumes responsibility for decisions, tasks and actions which could have a significant impact on other activities. Efficiently identifies and responds to customer needs to ensure high customer satisfaction, retention of business, and profitable growth. Paid Training: - Mandatory attendance is critical to your success and as such is required for the duration of training. - Performance will be continually assessed throughout. - The paid training is Monday - Friday between the hours of 8:00 am - 6:00 pm EST (40 hours per week). Comparion Customer Support hours of operation are from 8:00am - 8:00pm ET, Monday through Friday. The CRC Workforce Management Team will create weekly schedules that are accessed online. The weekly schedule includes the 9-hour workday and scheduled break times. The CRC Workforce Management Team will also monitor schedule and phone adherence. Responsibilities: - Develops and maintains product, procedural and technical systems knowledge. - Provides exceptional customer service by responding promptly to all inbound calls or written inquiries regarding policies. - Builds strong rapport with each customer, actively listens and responds to requests. - Able to communicate effectively via different methods and manage difficult customer interactions. - Advanced understanding of all lines of Insurance products with the ability to interpret and communicate complex contracts to customers. - Proactively exercises initiative and independent judgment while researching and solving complex customer complaints and issues. - Ability to identify and analyze diverse customer needs to ensure high customer satisfaction. - Support retention through educating customers on existing products, available services, resources, and gathering critical risk information to appropriately re-evaluate existing business. - Supports growth through identifying new revenue opportunities from additional lines of coverage, analyzing open leads and providing quotes for and binding new business requests. - Quoting and binding new business includes gathering critical and accurate risk information, utilizing carrier specific underwriting rules and guidance to bind coverage and advising prospects and policyholders on coverages, coverage limits and regulations. - Exceptional understanding of Personal Insurance Departments and operations. - Works with regional and national partners and other departments to resolve complex service issues as needed. - Support sales initiatives and sales personnel as appropriate. - Assists sales with building strong customer relationships and makes recommendations for improvements. - Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results. - Proficiently utilizes on-line reference materials to provide confident, accurate, and efficient service. - Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary PC and small Commercial license. - Perform additional duties as assigned. Qualifications - Appropriate state and province licenses required, Property and Casualty License. - 3-5 years of customer service or sales experience within the insurance industry. - Bachelor's degree or equivalent preferred. - Working knowledge of insurance products, plans and programs in a customer service or sales environment is desired. - Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. - Excellent communication, interpersonal and influencing skills are required. Benefits - The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. - The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. - Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Role Description - Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience. - Manage written customer requests during available service time to maintain efficient case handling. - Support customers with appointment scheduling, rescheduling, and cancellation related to installation services. - Provide first-level troubleshooting support for smoke detectors (no technical background required). - Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics. - Coordinate meter reading appointments and support general service-related requests. - Deliver high-quality customer service without any sales or outbound activities. Qualifications - Native / fluent in German both verbal and written. - Fluent in English (minimum B2 level). - Previous experience or strong motivation for telephone-based inbound customer support. - Stable internet connection and electricity supply suitable for remote work (speed test required). - Confident PC and digital communication skills. - Calm, patient, and service-oriented personality with clear and structured communication style. - Reliable working approach, quick comprehension skills, and willingness to handle written inquiries. - Interest in a long-term customer service role and no interest in sales-oriented projects. Requirements - Fully inbound customer support role with no sales responsibilities. - Structured onboarding and clear processes to support success in the role. - Stable full-time employment within a well-established service environment. - Opportunity to develop customer service expertise in the energy and property management sector. - Supportive team environment focused on quality customer experience. - Availability to work within service hours Monday–Friday, 08:00–18:00.

Role Description We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences. Key Responsibilities - Provide timely, professional support to clients via email, chat, and phone - Assist with scheduling, follow-ups, and general administrative tasks - Maintain accurate records and document client interactions - Collaborate with internal teams to resolve issues and improve overall client satisfaction - Identify opportunities to enhance processes and improve the client experience Qualifications - Strong written and verbal communication skills - Excellent organizational and multitasking abilities - Comfortable using digital tools, email, and chat platforms for remote work - Ability to work independently while managing priorities effectively - Previous experience in customer service, administration, or support is a plus but not required Benefits - Flexible remote work schedule - Professional development opportunities and access to training programs - Collaborative and supportive team culture - Access to company resources and tools to ensure success - Exclusive employee perks