International Facilities Services

Role Description To provide a professional frontline service to the site by receiving guests and answering telephone calls in a professional manner. To provide administrative support. Key Responsibilities - Reception Area Maintenance - Maintain the cleanliness of the reception area and ensure aesthetic appeal and accessibility of facilities. - Ensure relevant safety and security signs and notices are visible, up to date and clean. - Receive and redirect visitors accordingly. - Answer the telephone and redirect calls accordingly. - Visitor and Client Attendance and Liaison - Receive and welcome visitors and attend to them in a professional manner. - Uphold and ensure that a positive Company image is projected to visitors. - Attend to visitors’ queries and refer to a relevant person if necessary. - Ensure visitors sign the register and instruct them to wait in reception until collected by the person being visited. - Administration of Registers Schedules - Distribute work schedules. - Track, record and reconcile man-day and staff attendance and work schedules. - Compile reports on irregularities that may have been picked up in attendance reports and highlight it to management. - Compile reports for the HR department on: - scheduled work hours completed by staff - overtime - absenteeism - headcount. - Secretarial Support - File, scan and fax documentation. - Arrange refreshments for meetings. - Coordinate functions and related arrangements for management. - Deal with general staff queries and forward more serious concerns to HR. - Type and circulate memos and correspondence on request of managers. - Distribute documents and schedules. - Effective Teamwork and Self-Management - Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development. - Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. - Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution. - Manage colleagues’ expectations and communicate appropriately. - Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives. Qualifications - Grade 12 or relevant customer service qualification - 3 years’ experience in a reception or customer service-related environment Requirements - Knowledge - Record keeping - Customer service - General HR principles and practices - Skills - Telephone etiquette - Verbal and written communication - Computer literacy - Interpersonal - Administration - Attributes - Integrity - Tolerant of stress and pressure - Proactive - Attention to detail - Deadline driven - People orientated - Able to interact at all levels of the organisation - Able to prioritise

Role Description To supervise and coordinate all housekeeping functions, equipment and procedures. Key Responsibilities - Housekeeping Operations and Supervision: - Establish and maintain a system of housekeeping to ensure all accommodation is appropriately prepared and maintained for site residents. - Conduct planned and random inspections of facilities and contents to ensure standards are maintained and to identify replacement and repair requirements. - Oversee the maintenance and repairs to the facilities. - Housekeeping Inventory Control: - Issue supplies and consumables to staff as needed. - Keep track of supply levels and place requisitions when required to replenish stock. - Health and Safety Compliance: - Inspect accommodation, housekeeping and ablution facilities for conformity with health and safety policies, procedures and checklists. - Report identified problems to the Housekeeping and Laundry Manager. - Staff Supervision: - Manage and reconcile employee leave and attendance records. - Respond to or redirect employee queries as required. - Conduct employee appraisals. - Manage first level labour relations matters. - Identify areas for employee development and provide training. - Client Relations and Complaint Resolution: - Follow up on client queries and complaints. - Resolve minor client complaints and problems. - Escalate client complaints out of scope of responsibility to the Housekeeping and Laundry Manager for further resolution. - Effective Teamwork and Self-Management: - Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development. - Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. - Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution. - Manage colleagues’ expectations and communicate appropriately. - Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives. Qualifications - Grade 12 - Hospitality diploma would be preferred - 5 years’ hospitality industry experience of which 2 should be in a supervisory or team leader role Knowledge/Competence - Knowledge: - Housekeeping and laundry practices and equipment - Health and safety standards - Skills: - Verbal and written communication - Numeracy - Literacy - Interpersonal - Attributes: - Integrity - Tolerant of stress and pressure - Attention to detail - Deadline driven - Quality orientation