Role Description We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. - Pay rate of $17 an hour - Work hours: Open availability Monday-Friday, 8:00am-7:00pm; Saturday, 8:00am-4:30pm. Hours are non-negotiable and are based in the Eastern Time Zone. - 40-hour weeks are scheduled during the open hours of the Logistics’ Center. Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way - Frequently attend educational seminars to improve knowledge and performance level - Meet personal/team qualitative and quantitative targets Qualifications - Previous experience in a customer support role - Track record of over-achieving quota - Strong phone and verbal communication skills along with active listening - Familiarity with CRM systems and practices - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively - Microsoft Office experience required Requirements - Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps - You can connect to your internet provider's service with a hard-wired connection - You are able to provide a professional setting while working that is free from noise or distraction - Education: High school or equivalent (Required) - Experience: Customer service: 3 years (Required) - Call center: 3 years (Required) - Data entry: 1 year (Required) - Administrative: 1 year (Required) - English (Required) Benefits - 100% Paid training - Work From Home - Medical, Dental & Vision Insurance - 401k with company match - 9 Paid Holidays - Paid time off - Sick Time - $750 Referral Bonus Program - Voluntary Short/Long Term Disability - Voluntary Life Insurance - Employee assistance program - Health savings account - Tuition reimbursement Company Description With Precision Pipeline Solutions in New Windsor, New York, you’ll be working for one of the nation’s fastest-growing private companies in the natural gas and electric utility contracting industry. Our mission at PPS is to be the premier provider of the development and implementation of single source, multi-dimensional, problem-solving techniques, driving the most effective SOLUTIONS to our utility clients. Our customers will choose us because of our diverse expertise, quality workmanship and reputation to provide the utmost degree of value.

• Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets

Role Description We are expanding our remote travel support team and are seeking reliable, detail-oriented individuals to join us as Travel Customer Support Advisors. In this role, you'll assist clients as they plan and organize upcoming trips by helping manage travel arrangements, coordinating reservation details, and ensuring all information is handled accurately and efficiently throughout the entire process. This position is a great fit for individuals who enjoy helping others, staying organized, and providing dependable customer support in a flexible work-from-home environment. No prior experience in the travel industry is required—full training, onboarding, and continuous support are provided. Qualifications - Strong written and verbal communication skills - Excellent organization and attention to detail - Ability to manage multiple responsibilities independently in a remote setting - Comfortable using email, online platforms, and basic computer systems - Reliable internet connection and professional communication habits - Positive attitude and willingness to learn and grow - Must be at least 18 years of age - Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain, and other regions Requirements - Collaborate with clients to understand travel plans, preferences, and budget needs - Help create and organize complete travel itineraries based on individual requests - Research and review travel options such as hotels, flights, cruises, transportation, tours, and activities - Work within approved supplier systems to check availability and support booking coordination - Share updates on reservations, confirmations, and itinerary progress in a timely manner - Communicate with clients via phone, email, and online messaging platforms - Assist with changes to bookings, itinerary updates, and follow-up requests - Keep accurate and organized client information within internal systems - Stay current on travel promotions, supplier updates, and destination details - Take part in virtual onboarding, training sessions, and ongoing learning opportunities Benefits - 100% remote work opportunity - Flexible scheduling options - Structured onboarding and guided training support - Ongoing mentorship and professional development resources - Access to travel systems, supplier networks, and planning tools - Eligibility for travel incentives, discounts, and recognition programs - Supportive team environment with growth opportunities

Role Description Our growing virtual travel team is looking for customer-focused and organized individuals to join us as Travel Support & Experience Specialists. In this remote role, you'll assist clients with coordinating travel plans, monitoring reservation details, and providing ongoing support to help ensure every trip is prepared accurately and efficiently. This opportunity is a strong fit for individuals who enjoy helping others, staying detail-focused, and working independently in a flexible remote environment. No prior travel background is needed; training, onboarding, and continued mentorship are provided. Key Responsibilities - Help clients organize travel plans according to their preferences, timelines, and budgets - Coordinate travel components such as hotels, flights, cruises, transportation, excursions, and activities - Review availability and compare travel selections through approved supplier and booking platforms - Keep travelers informed about reservation updates, confirmations, and itinerary details - Respond to client inquiries through phone, email, and digital communication channels - Assist with travel schedule revisions, booking changes, and follow-up support - Maintain accurate client profiles and organized documentation within internal systems - Monitor destination updates, supplier announcements, and travel promotions - Participate in remote onboarding sessions, team meetings, and ongoing development programs Qualifications - Strong interpersonal and communication abilities - Excellent organizational skills and attention to detail - Ability to multitask and work independently from home - Reliable internet connection and professional communication habits - Positive attitude and willingness to develop new skills - Must be at least 18 years old - Must be legally authorized to work within the United Kingdom, Mexico, United States, Australia, Spain, or qualified regions Benefits - Fully remote work opportunity - Flexible scheduling options - Guided onboarding and training support - Ongoing mentorship and professional development resources - Access to supplier partnerships, booking systems, and travel tools - Eligibility for travel-related discounts, incentives, and recognition programs - Growth opportunities within a supportive and expanding remote team Company Description