Role Description We are looking for an Order Management Specialist to join our Revenue Operations team. In this role, you will own the end-to-end order management process — designing scalable workflows, building automation to eliminate manual and repetitive tasks, and ensuring every contract and order is accurately captured, validated, and processed in Salesforce. You will play a critical role in the quote-to-cash process by driving process integrity, identifying opportunities to systematize routine work, and ensuring our systems accurately reflect executed business. This is a great opportunity for someone who is strategic, process-minded, and energized by building structure and automation within a fast-moving revenue operations organization. What You’ll Do - Review incoming contracts and orders for completeness, accuracy, and compliance with company policies and deal terms. - Validate that all required documentation and approvals are in place prior to processing. - Process orders in Salesforce — including updating opportunity records, capturing contract details, and closing opportunities — while identifying steps that can be automated or templatized to reduce manual effort. - Own data integrity across accounts, contacts, and opportunity records by establishing validation rules, automated checks, and standardized processes that reduce reliance on manual data entry. - Coordinate with Sales, Finance, and Legal teams to resolve discrepancies or missing information on contracts and orders. - Serve as a point of contact for the sales team on order status and processing questions. - Manage the order queue against SLA targets, surfacing bottlenecks and designing process improvements that keep throughput on track as volume scales. - Support month-end and quarter-end close processes by ensuring all orders are processed, and opportunities are accurately updated. - Identify and escalate issues or anomalies in order documentation or Salesforce records to the appropriate stakeholders. - Design, document, and continuously improve order management workflows, including building automation (e.g., Salesforce flows, validation rules, approval processes) to streamline repetitive tasks. - Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing). - Identify repetitive tasks and partner with team leads to implement scalable automation solutions. What Success Looks Like… In 3 months… - You have a solid understanding of Bamboo Health’s products, pricing structures, and standard contract terms. - You understand the end-to-end order management and quote-to-cash process, including how orders flow through Salesforce from opportunity to close. - You are independently processing incoming orders and contracts with accuracy and within expected turnaround times, and you have begun identifying manual steps ripe for automation. - You have designed and implemented at least one automation or standardized process that measurably reduces manual effort in the order management workflow. - You have built strong working relationships with members of the Sales, Finance, and Legal teams. - Begin incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management. In 6 months… - You are a trusted resource for the sales team on order processing questions and status updates. - You are consistently meeting SLA targets for order processing and opportunity management. - You have designed and implemented at least three additional opportunities for automation or standardized process that measurably reduces manual effort in the order management workflow. - You are contributing to a clean, accurate Salesforce org by proactively flagging and resolving data discrepancies. In 12 months… - You are a go-to expert on order administration processes and Salesforce order management workflows. - You have contributed meaningfully to process documentation and may support training of new team members. - You are playing a key role in ensuring smooth quarter-end closes, with all opportunities accurately reflecting executed business. - You are proactively identifying systemic issues and partnering with the broader RevOps team to implement lasting improvements, with a portfolio of automations and process enhancements that have reduced manual workload and positioned the function to scale. Qualifications - 4+ years of experience in an order management, sales operations, revenue operations, or similar role. - Hands-on experience with Salesforce, including opportunity management, workflow automation (e.g., Flows, validation rules, approval processes), and reporting; Salesforce Administrator certification a plus. - Familiarity with contract review and order processing in a B2B SaaS or technology environment preferred. - Strong attention to detail with the ability to identify discrepancies and inconsistencies in documentation and data. - Highly organized with the ability to manage a queue of work, prioritize effectively, and meet deadlines in a fast-paced environment. - Excellent communication skills and a collaborative approach to working cross-functionally with Sales, Finance, and Legal teams. - Demonstrated ability to design, document, and improve business processes; experience building automation to eliminate repetitive manual work is strongly preferred. - Proficiency with Microsoft Office or Google Workspace and experience with CPQ tools, preferably Salesforce. - Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows. - A forward-thinking, curious mindset with an openness to experimenting with new technologies. - Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions. - Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments. - Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions. - The ability to travel periodically for work. Benefits - Join one of the most innovative healthcare technology companies in the country. - Have the autonomy to build something with an enthusiastically supportive team. - Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors. - Receive competitive compensation including health, dental, vision and other benefits.

• Soporte de atención al cliente por correo electrónico de primera línea: contacto directo con el usuario final. • Apoyar las consultas de los clientes con un enfoque empático. • Teléfono: recibir consultas telefónicas de clientes a nivel internacional. Asegurar que las necesidades del cliente sean satisfechas a través de un servicio de alta calidad y pensamiento lógico. • Correo electrónico: uso de un sistema interno de tickets para organizar y responder a las consultas entrantes de los clientes por correo electrónico. • Investigar posibles problemas y escalarlos utilizando detalles claros y precisos. • Cumplir con los acuerdos de nivel de servicio (SLAs) de la empresa y del cliente para alcanzar los niveles de servicio contratados. • Colaborar con todos los departamentos principales de la empresa para ayudar a tus clientes a obtener la atención que necesitan.

Role Description As a Head of QA at Smartcat, your mission is to be a company-wide centre of QA excellence, elevating our product quality to match that of top-tier tech companies. You will innovate testing strategies, enhance cross-department collaboration, and lead the QA team towards excellence, ensuring Smartcat exceeds customer expectations in reliability and user experience. Outcomes - Build a quality management system to reduce the number of production bugs by 50%. - Collaborate with Engineering Directors to create an effective automated testing process, including end-to-end, unit, and API tests, and facilitate interaction with product teams. - Develop a testing process with developers’ involvement to integrate testing into the development process and engage developers in quality maintenance. - Define quality metrics and test strategies to develop testing procedures. Select metrics that guide test planning and strategy, assessing the testing process's efficiency and the effectiveness of test cases. - Continuously implement AI-based QA approach. Qualifications - Have at least 10+ years of experience as a QA engineer, with 5+ years as QA lead of 5+ people. - Established testing processes and supported them. - Know and value standards of quality, software testing methodologies, and test design techniques. - Have 5+ years of practical experience in test process automation with REST API and UI on any high-level programming language (C# is preferable). - Know why and how to bring testing outside the boundaries of the QA team. - Have experience with Selenium Webdriver, Git, and Allure. Knowledge of Docker and DevOps practices will be a considerable advantage. - Ready to work in a dynamic atmosphere of a startup and not limit yourself to a simple following of instructions, but rather desire to bring something new to the table. - Have no fear in making decisions and can provide results in set time frames. - Will be an advantage: experience in hiring team members; capability to motivate, teach and help team members reach personal goals; practical experience in integrating automating testing processes. Benefits - Fully remote team with a global presence of 180+ enthusiastic people across 30 countries. - Innovating the $50 Billion-old language translation industry with an AI-powered SaaS platform. - High impact role enabling innovation and inclusion in organizations. - Opportunity to transition from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Company Description Smartcat is building the future of work, where human expertise meets digital teammates to drive productivity gains for the world’s leading enterprises. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. Smartcat’s vision is to realize a world where there is equal access to innovations and ideas. We are backed by leading VC firms focusing on SaaS, marketplaces, and AI, and are growing at 150% YoY.

Role Description This role is ideal for individuals who enjoy helping others, building trust, and delivering exceptional customer experiences while working from home in a flexible remote environment. - Conduct virtual client consultations through Zoom and phone communication - Build and maintain long-term client relationships - Provide support regarding benefits, coverage options, and policy questions - Assist clients with updates, follow-up communication, and service requests - Maintain professionalism, organization, and accurate documentation - Participate in ongoing training and development programs Qualifications - Excellent communication and interpersonal skills - Basic computer and virtual communication proficiency - Strong work ethic and reliability - Outgoing, positive, and energetic personality - Effective time management and organizational skills - Leadership experience is a plus, but not required Benefits - 100% Remote Work - Work from anywhere within the U.S. while enjoying the flexibility of a fully remote career. - Weekly Pay - Earn consistent weekly income based on a structured schedule designed to support success. - Performance-Based Bonuses - Additional earning opportunities tied to performance and growth. - Comprehensive Benefits - Health Insurance Reimbursement Program, Comprehensive Life Insurance Coverage, Retirement Planning Options, Renewal Income Opportunities for long-term earning potential. - Flexible Scheduling - Create a work schedule that aligns with your lifestyle and personal commitments. - Training & Mentorship - Access ongoing mentorship, virtual training, and leadership development opportunities. Company Description For over 70 years, we’ve proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. As part of Globe Life, we experienced over 20% growth last year—even during challenging economic conditions—demonstrating both our resilience and our role as an essential business. At AO, we believe in supporting our team members with the tools, training, mentorship, and flexibility needed to build meaningful, long-term careers. You’ll be part of a positive, growth-focused culture where your effort is recognized, your development is encouraged, and your work makes a real impact on families nationwide.