• Provide high-quality customer support across email, live chat and voice channels, delivering a positive and professional customer experience. • Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution wherever possible. • Manage customer interactions in line with service standards, SLAs and quality expectations. • Handle complaints and escalations professionally, following internal procedures and guidelines. • Maintain accurate customer records within CRM and ticketing systems. • Support customers with account, order, payment, technical and service-related queries. • Identify recurring issues and share improvement suggestions with relevant stakeholders. • Ensure compliance with data protection, security and confidentiality requirements. • Achieve individual and team performance targets, including productivity, quality and customer satisfaction metrics. • Maintain up-to-date knowledge of products, processes and systems through ongoing training.

Customer Service Tier 1 Support Specialist Location: Burlington - MA, MA Department: Customer Service Job Description: Aspen Publishing is seeking Customer Service Tier 1 Support Specialist to be a part of our growing Support team. Preference will be given to Dallas based candidates who can work in the UWorld Dallas Office in tandem with their Customer Service Team; we will also consider Boston based candidates to work in our Burlington, MA office with a hybrid schedule; or remote candidates.Ideal candidates will be available to work a 10 AM - 7 PM Eastern schedule Monday – Friday and be available to work intermittent Saturdays to support the JD-Next Exams. You will work with cross-functional stakeholders as you play a key role in ensuring a positive support experience for customers, resulting in high retention rates and customer satisfaction.  We are looking for a Customer Service Tier 1 Support Specialist who is passionate about providing an amazing customer experience – is that you? TITLE:Customer Service Tier 1Support Specialist REPORTS TO:Senior Customer Support Specialist DEPARTMENT:Customer Service FLSA STATUS: Non-Exempt LOCATION: Dallas, TX, Burlington, MA, or Remote RANGE: $58.1K MIN / 72.2K MID / $87.9K MAX POSITION SUMMARY: Responsible forassisting customers with issues or questions related to our JD-NEXT products, services, and platforms; Working closely with both the Customer Service, JD-NEXT, and Digital teams to ensure world-class customer service is provided to all customers; Interfacing regularly with product managers to stay up to date with enhancements and trends. Required to work a 10 AM - 7 PM Eastern schedule Monday – Friday and be available to work intermittent Saturdays to support the JD-Next Exams. KEY RESPONSIBILITIES - Learn the JD-NEXT products and services that Aspen Publishing offers - Stay up to date with products and platforms - Provide troubleshooting support- identifying, investigating, and resolving user problems; creating tier 1 Zendesk tickets, and escalating tier 2 when necessary - This includes Saturday & Evening Hours support for the JD-Next Exam - Collaborate with product managers and developers to research and resolve problems - Maintain eCommerce products and general eCommerce functions - Manage multiple requests and prioritize tasks; multi-task efficiently and effectively - Escalate unresolved issues to management daily - Provide proactive customer outreach via phone call - Develop and document trends, best practices, and review weekly with our internal team - Other duties as assigned QUALIFICATIONS: - Bachelor’s Degree in business or related field preferred - 2-3 years of customer service or technical support experience including both direct and indirect customer support - Project management experience - Excellent prioritization, multitasking, organizational, and time management skills - Liaising between internal and external groups - Executing plans on time and with quality - Troubleshooting and problem solving - Working with individuals at all levels of the organization - Excellent verbal and written communication skills, English required - Proficiency with Microsoft Office (PowerPoint, Outlook, Excel, Word, Zoho) andweb browsers - Demonstrated ability in working independently and as part of a team PHYSICAL REQUIREMENTS: - Normal Office Environment - Ability to sit for extended periods of time - Ability to work on computer for extended periods of time - Ability to listen and speak carefully while interacting with others - Ability to lift up to 10 pounds occasionally ABOUT US: Aspen Publishing is a leading provider of educational content and digital learning solutions to law schools in the US and around the world. Aspen provides best-in-class solutions through authoritative textbooks, written by renowned authors, and breakthrough products such as Connected eBooks, Connected Quizzing, PracticePerfect, and JD-Next. The salary range provided is a good faith estimate representative of all experience levels. Aspen considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. In addition to competitive compensation, we offer a wide array of benefits including your choice of health and dental plans, generous paid time off and holidays, 401k with employer match, and an array of voluntary programs to cover all of life’s eventualities, from accidents, to critical illness, to pet insurance. EOE disability/veteran

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media. • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures. • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems. • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. • Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors. • Offer feedback to improve service processes and contribute to team knowledge sharing.

Role Description Ready for sunshine, Mediterranean food and a fresh start abroad? For our client, we’re looking for Danish-speaking Customer Support Specialists to join the Dyson team in beautiful Greece, a place where work, lifestyle and sunshine actually go hand in hand. If you love helping people, enjoy smart technology, and feel ready for an adventure… Greece might be calling your name. Flexibility is offered in this role, as it is a home-office based role in Greece. You’ll be supporting customers who use Dyson products – everything from high-tech vacuums to hair tools and air purifiers. Your job? Help people get the most out of their devices, troubleshoot issues, and provide solutions that make their daily lives easier. It’s a role where you learn fast, solve real problems, and become a mini expert in Dyson’s technology. - Handle calls, emails and messages from Danish-speaking Dyson customers - Guide users on how to get the best out of their Dyson products - Troubleshoot technical issues with clarity and patience - Process repairs, warranty claims and replacements - Recommend products based on customer needs - Communicate in a friendly, professional way that leaves customers feeling supported Qualifications - Fluency in Danish + good English skills - A calm, solution-oriented mindset - Curiosity about tech (you don’t need to be an engineer!) - Strong communication and multitasking abilities - A positive attitude and readiness for life in a new country Benefits - Full relocation package: flight, accommodation, airport pickup (all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & discounts - Paid training on Dyson products - Free online Greek lessons - Social events, community initiatives, multicultural environment - Real opportunities for growth and promotion Company Description Because life hits different when: - your commute is under blue skies - your weekends are spent by the sea - you meet people from all over Europe - and your biggest daily dilemma is “beach or café after work?” You’re not just finding a job, you’re building a life abroad, expanding your CV, making new friends, and joining a team where your growth is genuinely supported.