Role Description As a Head of QA at Smartcat, your mission is to be a company-wide centre of QA excellence, elevating our product quality to match that of top-tier tech companies. You will innovate testing strategies, enhance cross-department collaboration, and lead the QA team towards excellence, ensuring Smartcat exceeds customer expectations in reliability and user experience. Outcomes - Build a quality management system to reduce the number of production bugs by 50%. - Collaborate with Engineering Directors to create an effective automated testing process, including end-to-end, unit, and API tests, and facilitate interaction with product teams. - Develop a testing process with developers’ involvement to integrate testing into the development process and engage developers in quality maintenance. - Define quality metrics and test strategies to develop testing procedures. Select metrics that guide test planning and strategy, assessing the testing process's efficiency and the effectiveness of test cases. - Continuously implement AI-based QA approach. Qualifications - Have at least 10+ years of experience as a QA engineer, with 5+ years as QA lead of 5+ people. - Established testing processes and supported them. - Know and value standards of quality, software testing methodologies, and test design techniques. - Have 5+ years of practical experience in test process automation with REST API and UI on any high-level programming language (C# is preferable). - Know why and how to bring testing outside the boundaries of the QA team. - Have experience with Selenium Webdriver, Git, and Allure. Knowledge of Docker and DevOps practices will be a considerable advantage. - Ready to work in a dynamic atmosphere of a startup and not limit yourself to a simple following of instructions, but rather desire to bring something new to the table. - Have no fear in making decisions and can provide results in set time frames. - Will be an advantage: experience in hiring team members; capability to motivate, teach and help team members reach personal goals; practical experience in integrating automating testing processes. Benefits - Fully remote team with a global presence of 180+ enthusiastic people across 30 countries. - Innovating the $50 Billion-old language translation industry with an AI-powered SaaS platform. - High impact role enabling innovation and inclusion in organizations. - Opportunity to transition from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Company Description Smartcat is building the future of work, where human expertise meets digital teammates to drive productivity gains for the world’s leading enterprises. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. Smartcat’s vision is to realize a world where there is equal access to innovations and ideas. We are backed by leading VC firms focusing on SaaS, marketplaces, and AI, and are growing at 150% YoY.

Role Description This role is ideal for individuals who enjoy helping others, building trust, and delivering exceptional customer experiences while working from home in a flexible remote environment. - Conduct virtual client consultations through Zoom and phone communication - Build and maintain long-term client relationships - Provide support regarding benefits, coverage options, and policy questions - Assist clients with updates, follow-up communication, and service requests - Maintain professionalism, organization, and accurate documentation - Participate in ongoing training and development programs Qualifications - Excellent communication and interpersonal skills - Basic computer and virtual communication proficiency - Strong work ethic and reliability - Outgoing, positive, and energetic personality - Effective time management and organizational skills - Leadership experience is a plus, but not required Benefits - 100% Remote Work - Work from anywhere within the U.S. while enjoying the flexibility of a fully remote career. - Weekly Pay - Earn consistent weekly income based on a structured schedule designed to support success. - Performance-Based Bonuses - Additional earning opportunities tied to performance and growth. - Comprehensive Benefits - Health Insurance Reimbursement Program, Comprehensive Life Insurance Coverage, Retirement Planning Options, Renewal Income Opportunities for long-term earning potential. - Flexible Scheduling - Create a work schedule that aligns with your lifestyle and personal commitments. - Training & Mentorship - Access ongoing mentorship, virtual training, and leadership development opportunities. Company Description For over 70 years, we’ve proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. As part of Globe Life, we experienced over 20% growth last year—even during challenging economic conditions—demonstrating both our resilience and our role as an essential business. At AO, we believe in supporting our team members with the tools, training, mentorship, and flexibility needed to build meaningful, long-term careers. You’ll be part of a positive, growth-focused culture where your effort is recognized, your development is encouraged, and your work makes a real impact on families nationwide.

• Provide high-quality customer support across email, live chat and voice channels, delivering a positive and professional customer experience. • Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution wherever possible. • Manage customer interactions in line with service standards, SLAs and quality expectations. • Handle complaints and escalations professionally, following internal procedures and guidelines. • Maintain accurate customer records within CRM and ticketing systems. • Support customers with account, order, payment, technical and service-related queries. • Identify recurring issues and share improvement suggestions with relevant stakeholders. • Ensure compliance with data protection, security and confidentiality requirements. • Achieve individual and team performance targets, including productivity, quality and customer satisfaction metrics. • Maintain up-to-date knowledge of products, processes and systems through ongoing training.

Customer Service Tier 1 Support Specialist Location: Burlington - MA, MA Department: Customer Service Job Description: Aspen Publishing is seeking Customer Service Tier 1 Support Specialist to be a part of our growing Support team. Preference will be given to Dallas based candidates who can work in the UWorld Dallas Office in tandem with their Customer Service Team; we will also consider Boston based candidates to work in our Burlington, MA office with a hybrid schedule; or remote candidates.Ideal candidates will be available to work a 10 AM - 7 PM Eastern schedule Monday – Friday and be available to work intermittent Saturdays to support the JD-Next Exams. You will work with cross-functional stakeholders as you play a key role in ensuring a positive support experience for customers, resulting in high retention rates and customer satisfaction.  We are looking for a Customer Service Tier 1 Support Specialist who is passionate about providing an amazing customer experience – is that you? TITLE:Customer Service Tier 1Support Specialist REPORTS TO:Senior Customer Support Specialist DEPARTMENT:Customer Service FLSA STATUS: Non-Exempt LOCATION: Dallas, TX, Burlington, MA, or Remote RANGE: $58.1K MIN / 72.2K MID / $87.9K MAX POSITION SUMMARY: Responsible forassisting customers with issues or questions related to our JD-NEXT products, services, and platforms; Working closely with both the Customer Service, JD-NEXT, and Digital teams to ensure world-class customer service is provided to all customers; Interfacing regularly with product managers to stay up to date with enhancements and trends. Required to work a 10 AM - 7 PM Eastern schedule Monday – Friday and be available to work intermittent Saturdays to support the JD-Next Exams. KEY RESPONSIBILITIES - Learn the JD-NEXT products and services that Aspen Publishing offers - Stay up to date with products and platforms - Provide troubleshooting support- identifying, investigating, and resolving user problems; creating tier 1 Zendesk tickets, and escalating tier 2 when necessary - This includes Saturday & Evening Hours support for the JD-Next Exam - Collaborate with product managers and developers to research and resolve problems - Maintain eCommerce products and general eCommerce functions - Manage multiple requests and prioritize tasks; multi-task efficiently and effectively - Escalate unresolved issues to management daily - Provide proactive customer outreach via phone call - Develop and document trends, best practices, and review weekly with our internal team - Other duties as assigned QUALIFICATIONS: - Bachelor’s Degree in business or related field preferred - 2-3 years of customer service or technical support experience including both direct and indirect customer support - Project management experience - Excellent prioritization, multitasking, organizational, and time management skills - Liaising between internal and external groups - Executing plans on time and with quality - Troubleshooting and problem solving - Working with individuals at all levels of the organization - Excellent verbal and written communication skills, English required - Proficiency with Microsoft Office (PowerPoint, Outlook, Excel, Word, Zoho) andweb browsers - Demonstrated ability in working independently and as part of a team PHYSICAL REQUIREMENTS: - Normal Office Environment - Ability to sit for extended periods of time - Ability to work on computer for extended periods of time - Ability to listen and speak carefully while interacting with others - Ability to lift up to 10 pounds occasionally ABOUT US: Aspen Publishing is a leading provider of educational content and digital learning solutions to law schools in the US and around the world. Aspen provides best-in-class solutions through authoritative textbooks, written by renowned authors, and breakthrough products such as Connected eBooks, Connected Quizzing, PracticePerfect, and JD-Next. The salary range provided is a good faith estimate representative of all experience levels. Aspen considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. In addition to competitive compensation, we offer a wide array of benefits including your choice of health and dental plans, generous paid time off and holidays, 401k with employer match, and an array of voluntary programs to cover all of life’s eventualities, from accidents, to critical illness, to pet insurance. EOE disability/veteran