• Design and develop high-impact learning programs tailored for a fast-paced support environment. • Build interactive e-learning modules, video tutorials, job aids, and simulations. • Partner with Support Leadership and Quality Assurance for gap analysis. • Create micro-learning and searchable knowledge assets. • Use metrics to measure effectiveness and optimize programs.

Role Description The Ford Customer Service Division Tech team is looking for a high-impact and versatile Senior Product Designer. The candidate must be collaborative by nature—willing to lead, execute, optimize and adjust both work product and processes—based on feedback and input from a number of stakeholders. You’ll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members. You’ll have the opportunity to create and transform digital experiences for both internal and external audiences being offered the leading edge in automotive technology and supporting solutions. Balancing the business needs while always keeping our users and their goals in mind will be paramount. You will be responsible for guiding the user experience across website strategy inclusive of web-based software. You’ll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers. You will: - Strong knowledge of Interaction Design, Service Design, Design Excellence, Information Architecture, and/or Pro in Figma. - Evangelize UX practices across a portfolio of projects, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders. - Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products. - Mentor designers to support their growth as UX practitioners. - Contribute to the inclusive culture of the larger Digital team. - Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility. - Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products units. - Drive the delivery of design work, raising the bar for team-wide, human-centered approaches. - Work cross functionally with leaders and colleagues to define, and execute against, strategy and projects. - Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success. - Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences. - Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs. - Support design efforts for a data-driven, test & learn program, while incorporating analytics. - Work with stakeholders to proactively identify problems & solutions. - Support design leadership team on communication and presentation needs. Qualifications - Bachelor’s degree AND/OR 4+ years of experience in the digital and software design. - 1+ year of experience with leading and coaching UX designers (directly or indirectly) by demonstrating standard methodologies in design communication and approaches, mentorship, and sharing your work and knowledge with others. Requirements - Bachelor's and/or Master’s in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.). - Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment. - Demonstrable expertise in UX design in all phases across a variety of projects. - Experience delivering projects from definition thru execution and refinement. - Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. - Experience with building relationships, credibility, and proactive communication with team members and leaders. - Ability to communicate the value of product features and identify trade-offs to deliver useful digital products. Benefits - Immediate medical, dental, and prescription drug coverage. - Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Vehicle discount program for employees and family members, and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

Role Description As a Product Designer, you will be responsible for leading design projects from concept to implementation. Your role will focus on creating innovative, user-centric product designs that solve business challenges. You will collaborate with cross-functional teams, including product managers and engineers, to develop and refine design systems and deliver high-quality design outputs. The impact you'll have: - Create detailed wireframes, prototypes, and design specifications to align with project goals and user expectations. - Conduct user research and usability testing, gathering feedback to inform and validate design decisions. - Utilize prototyping tools and techniques to iterate on designs and support user testing. - Contribute to the design process for key features and work closely with product managers and engineers. - Contribute to the evolution of design systems and processes to improve efficiency and quality. - Ensure all design deliverables adhere to brand guidelines and maintain consistency. - Manage assigned design tasks and projects, delivering high-quality results within established timelines. - Gather requirements and understand business objectives to translate into actionable design solutions. - Provide guidance and support to junior team members, fostering their growth within the team. - Drive rapid design ideation and prototyping by utilizing AI tools and methodologies to quickly explore user flows and high-value use cases. Qualifications - 3-5 years of experience in a UX/product design role, with a portfolio showcasing a range of design projects and outcomes. - Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar. - In-depth understanding of user-centered design principles and methodologies. - Strong knowledge of interaction design, information architecture, and usability principles. - Experience with prototyping tools and techniques to iterate and refine designs. - Familiarity with front-end development technologies and their impact on design implementation. - Bachelor's degree in Design, Human-Computer Interaction (HCI), or related field preferred. - Passion for continuous learning and professional development in the field of product design. - Strong problem-solving and analytical abilities, with a focus on delivering user-centered design solutions. - Excellent communication and collaboration skills, capable of working effectively in cross-functional teams. - Proven track record of taking initiative and driving projects forward independently. - Ability to make informed decisions and prioritize tasks based on business impact and user needs. Benefits - 🌍 Work From Anywhere – We embrace a remote-first culture, offering flexibility so you can work where you're most productive. - 💰 401(k) Matching – We invest in your future. - 🌴 Flexible Time Off – Work-life balance matters. Take the time you need to recharge and bring your best self to work. - 👶 Paid Parental Leave – We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace. - 🩺 Comprehensive Benefits – We offer insurance options for employees, plus HRA, life insurance, and AD&D coverage. - 💡 Values-Driven Culture – Our values aren't just words on a page—they shape how we work, make decisions, and support each other. - 🤝 Pledge 1% – We’re proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives. - 🏡 Childcare Support – Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependents—helping you balance work and family with peace of mind.

• Work within the Product organization, focused on developing the best internal products for the company. • Collaborate with multidisciplinary squads, including developers, tech leads, and Product Managers, to ensure proposed solutions meet business needs and internal users’ requirements. • Map and understand internal users’ pain points, needs, and goals through direct and continuous interaction, applying UX Research techniques. • Lead discovery processes using the Double Diamond approach, from initial research and ideation through testing and final delivery. • Prototype solutions using Figma, ensuring the use of design systems and componentization principles for consistent and scalable interfaces. • Monitor the performance of internal products, using metrics to iterate and continuously improve proposed solutions.