• SEO and content: Map the full keyword and topic landscape for our buyer set — compliance, trade, TPRM, export control, UFLPA, OFAC. Audit what we have. Build what's missing. Measure what moves. • LinkedIn organic: Sharpen it — editorial calendar, executive thought leadership, company page strategy, and employee amplification. • Social media: Focus effort where it compounds — and know the difference between a vanity metric and a demand signal. • Answer Engine Optimization (AEO): Develop and own our AEO strategy — structuring our content so Sayari surfaces when buyers ask ChatGPT, Perplexity, or Gemini about the risks we help them solve. • Measurement: Track what matters and report clearly, adjusting when the data says to.

• Lead national operational teams across escrow support, post‑closing, vendor management, service desk, and L&D, ensuring cohesive strategy and execution. • Develop and mentor leaders, including managers and supervisors, to build a strong leadership pipeline. • Shape organizational culture focused on service, accountability, collaboration, and continuous improvement. • Forecast and allocate resources to meet service levels across multiple functions and fluctuating transaction volumes. • Build strong relationships with brand, regional, and executive leaders to ensure alignment and partnership. • Serve as the primary operational contact for regional and brand leadership, ensuring transparency, responsiveness, and partnership. • Oversee critical escalations, cross‑functional issues, and complex transaction challenges. • Collaborate with national leaders in Operations, Finance, Accounting, Compliance, Technology, and HR to drive enterprise initiatives. • Ensure performance against KPIs, SLAs, and quality standards across all supported functions. • Represent the National Operations Center in strategic planning, enterprise projects, and cross‑departmental initiatives. • Play a key leadership role in the systems conversion effort to replace CORE. • Work with the optimization team to standardize and optimize processes across markets to ensure consistency and efficiency. • Drive automation, outsourcing, and technology adoption, with a focus on AI, to reduce manual work and improve throughput. • Implement workflow management tools, dashboards, and reporting to maintain real‑time visibility and prevent backlogs. • Use data and feedback loops to continuously improve service delivery and operational performance. • Champion change management, ensuring smooth rollout of new processes, systems, and organizational changes.

• You’ll partner directly with state leaders and local workforce boards to perform deep-dive "process autopsies"— dissecting current workflows to keep what works and remove what doesn’t. You’ll lead investigative sessions to hunt down bottlenecks and outdated relics, ultimately architecting a bigger, bolder vision for our customers to serve their community. • Once the vision is determined, you’ll be our primary technology translator, acting as the bridge between a customer’s “I wish we could…” and our system’s “Here’s how we do it.” You’ll help our customers configure and launch tools that don’t just look good on paper, but actually tackle their toughest daily hurdles. • You’ll use your workforce experience and expertise to see the big picture while also understanding the nuances and tiny details of the business. You’ll turn high-level workforce directives (referral processes, case management, programmatic financial tracking, labor exchange requirements, etc.) into clear technical process flows inside Career Edge. • We don't do "tech for tech’s sake." You’ll guide workforce boards to move past just using a new tool and help them master it to change lives. You’re workforce expertise is the secret ingredient that turns a digital platform into a community superpower.

• Responsible for selling specific Advarra services that address unique business challenges. • Collaborate and work with commercial and operational colleagues to grow DMC services. • Develop and expand relationships with key DMC stakeholders at clients. • Lead DMC opportunities, collaborating on discovery calls, solution development, pricing, proposal development, bid defense meetings, and contracting. • Stay current on new market and competitive developments in DMC, and communicate with commercial colleagues. • Prospect for new business through traditional sales activities such as email outreach, cold calling, conference attendance, etc. • Utilize Salesforce to manage accounts, opportunities, contacts and all corresponding activities and communications. • Partner with internal teams to ensure successful implementation of solutions sold and ensure client satisfaction.