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Director, Title and Escrow
Location
United States
Posted
20 days ago
Salary
$140K - $180K / year
Seniority
Lead
Job Description
Director, Title and Escrow
Knowledge Anywhere
• Lead national operational teams across escrow support, post‑closing, vendor management, service desk, and L&D, ensuring cohesive strategy and execution. • Develop and mentor leaders, including managers and supervisors, to build a strong leadership pipeline. • Shape organizational culture focused on service, accountability, collaboration, and continuous improvement. • Forecast and allocate resources to meet service levels across multiple functions and fluctuating transaction volumes. • Build strong relationships with brand, regional, and executive leaders to ensure alignment and partnership. • Serve as the primary operational contact for regional and brand leadership, ensuring transparency, responsiveness, and partnership. • Oversee critical escalations, cross‑functional issues, and complex transaction challenges. • Collaborate with national leaders in Operations, Finance, Accounting, Compliance, Technology, and HR to drive enterprise initiatives. • Ensure performance against KPIs, SLAs, and quality standards across all supported functions. • Represent the National Operations Center in strategic planning, enterprise projects, and cross‑departmental initiatives. • Play a key leadership role in the systems conversion effort to replace CORE. • Work with the optimization team to standardize and optimize processes across markets to ensure consistency and efficiency. • Drive automation, outsourcing, and technology adoption, with a focus on AI, to reduce manual work and improve throughput. • Implement workflow management tools, dashboards, and reporting to maintain real‑time visibility and prevent backlogs. • Use data and feedback loops to continuously improve service delivery and operational performance. • Champion change management, ensuring smooth rollout of new processes, systems, and organizational changes.
Job Requirements
- 10+ years of experience in escrow operations, title operations, or related real estate transaction functions.
- 5+ years of leadership experience managing managers or multi‑team operations.
- Multi‑state operational experience with deep understanding of real estate transaction requirements.
- Proven success leading large, diverse teams in a high‑volume, deadline‑driven environment.
- Strong executive communication skills, with the ability to influence and collaborate across all levels.
- Expertise in operational process design, workflow management, and performance optimization.
- High attention to detail, with strong analytical and problem‑solving skills.
- Ability to lead through change, manage competing priorities, and drive enterprise‑level initiatives.
- Proficiency with escrow, title, and workflow management systems, with a strong orientation toward technology‑enabled operations.
Benefits
- EOE including disability/veteran
- At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
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