• Partner with U.S. client recruiting teams to source and pre-qualify candidates for active requisitions (Medical, Engineering, Technical, Construction, and Legal) • Generate candidate interest through email outreach, LinkedIn messaging, job postings, and targeted sourcing strategies • Conduct initial candidate screens to assess experience, interest, and overall fit • Coordinate interviews between candidates and U.S. clients, ensuring clear communication and smooth scheduling • Maintain accurate and up-to-date candidate records in ATS, LinkedIn Projects, and internal databases • Continuously explore new sourcing approaches to reach diverse and high-quality talent pools • Build and maintain strong candidate pipelines to support ongoing searches • Conduct candidate interviews and provide clear, structured feedback • Create, edit, and post job descriptions tailored to U.S. market requirements • Support recruiting operations through timely documentation and follow-ups

• You are responsible for our entire recruiting process end-to-end and continuously develop it. • Manage the entire recruiting process – from refining the job profile, coordinating with other team members, to negotiating employment contracts. • Identify and proactively approach PR and communications talent via LinkedIn. • Conduct initial interviews. • Continuously review and improve our recruiting setup. • Work closely with the team and our CEO. • Contribute to the operational implementation of our people-related initiatives.

Role Description Reporting to and working under the general direction of the Supervisor(s) and Manager of the department, the Specialty Navigator reviews complex referral requests and evaluates and assigns appropriate specialists for the patient. Works with patients and providers to understand services being requested. Interviews patients as needed to obtain full understanding of what information is being requested. Works closely with Specialty Nurses to ensure clinical handoffs are safe and appropriate. Coordinates care both within Reliant and Atrius Health and with external partners. Schedule (FT, 38.75 hours/week): Monday – Friday 8:30am – 5pm EST or 8:00am – 4:30pm EST. If you reside within the state of Massachusetts, you will enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: - Reviews referral information from clinicians for pertinent information regarding tests, consultations and procedures. - Verifies demographics and insurance information. - Work is highly complex and detail oriented, involving frequent contact with a range of internal and external contacts as well as the need to understand terms and processes of multiple payers. - Reviews referral information from work queue for pertinent information regarding referral requests. - Reviews each external referral for opportunity to convert to internal referral and reviews options with patients. - Redirect patients with managed care products appropriately ensuring clinical handoff is safe using expertise of specialty nurses. - Ensures adequate information is obtained and relayed when care is moved. - Explains insurance benefits and options to patients. - Explains denials to patients. Keeps patient informed of status of all referrals (approved and denied). - Notifies patients of scheduled appointments and confirms appointments by mail including confirmed location and map of destination. - Informs patients of any preparation that must be completed prior to the appointment. - Contacts patient if insurance coverage issues arise during the referral process so that patient can work directly with the insurance company. - Promotes the Reliant and Atrius Health System of Care by highlighting internal providers and their expertise. - As needed, places orders to start the referral process for the PCP on behalf of patients who have booked appointments and call for the referral. - Researches the visit notes to determine if a referral was intended as well as processing referrals for follow-up or annual visits that require a referral. - Schedules patients for tests, consultations, services and procedures with other departments, local private offices, and/or outside vendors/providers. - Answers phone calls, faxed requests and other inquiries relating to referrals and communicates with the physicians and clinicians to acquire authorization or to inform them of patient issues or clinical paperwork needed. - Researches questions/concerns from patients regarding bills and determines if issue is related to the referral process. - Assists in resolving billing and denied referral matters as they relate to the referral process. - Refers patients to appropriate staff (e.g., patient account representatives) for billing issues related to insurance benefits and services covered under the benefits plan. - Works in collaboration with the person designated as the Practice’s Benefits Coordinator to maintain cost control, ensure that services provided are within benefit plan guidelines, and that necessary policies and procedures are followed when dealing with non-preferred providers/vendors. - May coordinate second opinion requests. - Works with supervisors to ensure patients are receiving timely responses and detailed answers to their complex questions. - Receives escalated issues and stat same day calls; determines appropriate action and/or works with clinical team for decision. - Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and give patients options as they are available. Escalates to supervisors only as needed. - Supports roles within the Navigator. - Trains and teaches as needed. - Participates in problem solving activities, focusing on productivity and quality. - Works with supervisors to ensure continuous improvement of the department. - If needed, contacts appropriate parties to obtain referral authorizations and verify coverage (e.g., the Authorization Services Unit (ASU), National Imaging Associates (NIA) or individual insurance companies). - Certain departments may also need to contact additional outside agencies for approval (e.g., American Imaging Management or Med Solutions). Qualifications - High School Diploma/GED. - 1+ years of receptionist, admin support, or healthcare-related experience. - Intermediate level of proficiency with MS Office tools. - Must reside in the state of Massachusetts. Requirements - 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records. - Previous call center experience. - Proficiency in Microsoft Office (Word, Excel and Outlook). - Ability to learn new software (EPIC/EMR) and flexibility to attend new hire training. - Knowledge of Epic EMR software. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays. - Medical Plan options along with participation in a Health Spending Account or a Health Saving account. - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage. - 401(k) Savings Plan, Employee Stock Purchase Plan. - Education Reimbursement. - Employee Discounts. - Employee Assistance Program. - Employee Referral Bonus Program. - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

• Manage full-cycle recruitment processes for a variety of roles across operations, customer experience, finance, technology, compliance, and corporate functions. • Partner with hiring managers to understand business needs, define role requirements, and create effective hiring strategies. • Source and attract top talent through LinkedIn, job boards, referrals, networking, and other creative recruiting channels. • Conduct recruiter screenings and coordinate interview processes with internal stakeholders. • Ensure a positive and professional candidate experience throughout all stages of the hiring process. • Maintain and improve recruiting workflows, reporting, and applicant tracking systems. • Build and maintain talent pipelines for current and future hiring needs. • Support onboarding coordination and offer management processes. • Monitor recruiting metrics including time-to-fill, pipeline conversion, and hiring effectiveness. • Stay informed on market trends, compensation benchmarks, and hiring best practices. • Ensure compliance with California employment regulations and internal hiring policies.