• Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross-functional teams to consider. Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs. • Lead Regional Growth: Leads a regionally distributed team of territory or market-based Supply Managers that work daily to retain Experience Hosts and expand Host availability on the platform, leading to GMV growth in-market. • Portfolio Optimization: Delivers the right mix of Experience supply, in the right markets, at the right quality levels and the right pricing across all tiers of Experiences. • Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show). Be accountable for regional optimization & retention KPIs. • Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads. Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. • Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented mindset. Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings. • Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross-functional stakeholders.

• Lead system and training excellence at scale by coaching and developing teams while driving accountability across logistics operations. • Own the design and execution of logistics training strategies, including Train‑the‑Trainer programs that enable sustainable knowledge transfer. • Act as the systems and process authority for WMS‑driven operations, supporting end users and resolving system and workflow challenges. • Partner cross‑functionally with IT and business leaders to support system rollouts, testing, go‑live events, and post‑implementation stabilization. • Translate data into action by tracking KPIs, analyzing performance trends, and recommending improvements that drive measurable results. • Champion continuous improvement initiatives that streamline workflows, close performance gaps, and standardize best practices across locations. • Create and maintain operational documentation including SOPs, work instructions, training tools, and system reference materials. • Manage complex implementations and priorities, balancing timelines, milestones, and resources to support site launches and growth. • Ensure operational readiness and compliance by maintaining accurate documentation, training adherence, and system readiness. • Deliver a strong customer‑focused approach through proactive problem‑solving, follow‑through, and resolution in high‑volume environments.

Title: Senior Manager of Benefits and Claims Location: North Kingstown, Rhode Island, 02852, United States Department: Human Resources Job Description: Company Overview: Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities. Job Description: The Senior Manager of Benefits and Claims role at Ocean State Job Lot (“OSJL” or “Company”) is a crucial leadership position responsible for leading two teams: the Company’s Benefits team, which ensures that benefits offerings are implemented and serviced effectively and efficiently as part of the Company’s total compensation program; and the Claims team, which oversees all aspects of the Company’s claims programs-primarily workers’ compensation and general liability-to mitigate risk and control costs. This role focuses on operational excellence, providing technical expertise, and management oversight while working closely with Company leadership to execute strategies and resolve issues that impact OSJL benefits and claims program offerings. Key Responsibilities: - Manage and optimize a competitive, cost-effective, and compliant benefits program package (e.g., medical, dental, vision, life, disability, 401(k), and wellness programs) tailored to our retail associate, supply chain, and corporate populations. - Oversee the administration of all leave-of-absence programs to ensure compliance with applicable state and federal laws (i.e., FMLA, ADA) and Company policies, resulting in a clear, supportive process for associates. - Manage day-to-day vendor performance and serve as the primary point of contact for brokers and carriers. Monitor contract compliance and prepare reports for executive review. - Track and analyze benefits metrics and claims trends to recommend data-driven improvements to leadership. Implement process enhancements based on identified gaps. - Collaborate with insurance carriers and brokers in the research and development of potential new benefit offerings that reflect the needs of the associate population, and present the same to Company leadership. - Promote benefits program offerings to associates and communicate changes in order to continuously improve the program utilization. - Advise and counsel all OSJL leaders and associates on existing benefits program offerings. - Develop a network to resolve associate benefits questions and issues, including focused response protocols for certain issues. - Maintain and audit department workflows to ensure compliance with COBRA, ACA, ADA, and ERISA. Serve as the internal subject matter expert for complex leave and workers’ compensation cases. - Lead and perform all duties of 401(k) plan sponsor and comply with all requirements for plan design, loan administration, reporting and auditing activities. - Manage associate performance, write performance reviews as well as provide coaching and feedback for Benefits and Claims team members. As needed, delegate work and follow up with team members to confirm timely completion of tasks. - Assist with hiring new team members, training new team members and acting as a mentor to coach and develop new teammates. - Supervise the end-to-end processing of all workers' compensation and general liability claims. Collaborate with legal counsel and TPAs (Third-Party Administrators), to facilitate the resolution of litigated claims and represent the Company’s operational interests. - Analyze claims data to identify trends (e.g., specific stores with high incidents, common injury types) and partner with the Safety and Loss Prevention teams to implement corrective actions. Qualifications: - Bachelor’s degree in Human Resources, business administration, or a related field is required. - 8 or more years of professional experience in benefits administration and Human Resources operations is required; retail industry experience is preferred. - 5 or more years of supervisory experience is required. - Demonstrated experience with project management, vendor management, and strategic process improvement is required. - Subject matter expertise regarding federal and state laws and related compliance for leave of absence, worker’s compensations programs, and employee benefits is required. - Experience with self-insured benefit plans is required. - CBP (certified benefits professional) certification in employee benefits is preferred. - Proficient in Microsoft Excel and the Google platform (i.e., Sites, Slides, Drive, Docs, Sheets). Work Environment: - Works primarily in a climate controlled environment with minimal safety and health hazard potential. - Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks. - Hybrid work option: Some work may be completed outside of the Company locations, with at least three (3) days a week in the Corporate Office. The role is responsible for setting up a professional and ergonomically safe work environment and to be available during working hours. Hybrid work options are not guaranteed and are subject to change at any time based upon Company policy, associate performance and business needs. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice. OSJL Featured Total Rewards & Perks: - Competitive Paid Time Off (PTO) - Comprehensive Health Coverage: Including but not limited to Medical, Dental, Vision, and much more. - 401K Program - Flexible Spending Account (FSA) - Tuition Reimbursement - Associate Store 30% Discounts - Enjoy complimentary access to OSJL-owned vacation properties, along with discounted gym memberships and 20% off at OSJL affiliated restaurants. - Free lunch Fridays The annual salary range for this position is between $115,000.00 - $125,000.00. Salary commensurates with certifications, affiliations and years of experience. #INDCORP

Role Description The Clinical Quality Manager plays a pivotal role in advancing quality improvement and population health initiatives across the organization. Working closely with Health Plan Leadership, this role promotes an interdisciplinary approach to care, emphasizing health promotion, chronic disease management, and compliance with organizational, state, NCQA, CMS, and other applicable standards. The manager will lead the Clinical Practice Consultant team and collaborate with providers and community partners to drive performance and improve health outcomes. This includes coordination of outreach, data analysis and formal presentation to physicians, administrators, and community stakeholders. If you are located within commutable distance of Omaha, NE, you will have the flexibility to work remotely* as you take on some tough challenges. - Develop and implement data-driven strategies to support quality and population health initiatives - Conduct data analysis to identify trends, gaps, and opportunities for improvement - Monitor and support quality improvement projects and incentive programs through performance tracking and outcome measurement - Ensure compliance with regulatory and state reporting requirements related to quality and population health - Prepare and deliver written and verbal reports and presentations to Health Plan Leadership and external stakeholders - Lead and delegate project tasks based on team members’ strengths, skill sets and experience levels - Engage directly with providers and other key stakeholders to support quality initiatives and foster collaboration - Influence and guide multidisciplinary teams, including external partners, on complex quality-related topics - Coordinate the development of presentations and data analysis for physicians, administrators, and community partners - Engage with ACO partners to develop expertise in value-based contracting and inform quality performance and potential for improvement - Support integration of internal processes and partners to support provider education in Quality Improvement - Support connection to community-based partners to support Medicaid priorities - Travel may be required to support community events and provider engagement Qualifications - Active, unrestricted RN license in the state of residence - 4+ years of healthcare experience, including managed care - Experience in HEDIS/Star programs and NCQA standards - Proficiency with MS Word, Excel, Visio, PowerPoint, and SharePoint - Proven ability to lead cross-functional teams and manage complex projects Requirements - Certified Professional in Healthcare Quality Certification (CPHQ) or Lean background - Solid organizational, time management, and prioritization skills - Solid problem solving and analytical skills - Excellent analytical, problem-solving, and communication skills - Ability to influence stakeholders at all levels and drive initiatives forward Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)