Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Responsibility: - Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems. - Provide L2 support covering 24/7 and participate in Major incidents. - Ensure SLA for incidents and service requests are met with high quality of work. - Ensure KPIs, such as breach case target, MTTR and escalation target is met. - Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required. - Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems. - Monitor server performance proactively and perform analysis of cases to prevent recurring issues. - Review and enhance server monitoring when required. - Develop processes and operation procedures related to server operations. - Create and manage reports, visualizations, and dashboards related to windows/unix operations. - Perform capacity planning and participate in Disaster Recovery drill. - Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron's core computing resources. Requirement: - Bachelor's or Master's degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. - Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualization technologies - Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift and Citrix - Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage - Knowledge in programming and scripting languages such as Java, PowerShell and Python is preferred - Effective oral and written communication skills - Flexible to work on any shift. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_my@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.