Nagarro (Frankfurt: NA9) is a leader in digital product engineering and drives technology-led business breakthroughs.
Associate Staff Engineer, Salesforce Sales & Service Cloud
Location
India
Posted
11 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Staff Engineer, Salesforce Sales & Service Cloud
Nagarro
• Writing and reviewing great quality code • Understanding functional requirements thoroughly and analyzing the client’s needs in the context of the project • Ensure solutions adhere to Salesforce best practices, governor limits, performance optimization, and scalability standards • Participate in full development lifecycle including requirements analysis, design, development, testing, deployment, and post-production support • Collaborate closely with Business Analysts, Architects, QA teams, and Product Owners to deliver end-to-end solutions • Act as a trusted advisor by addressing functional and technical queries, recommending optimal solution approaches, and mentoring junior developers • Support the planning and design of new solutions by aligning business requirements with Salesforce Health Cloud architecture and best practices • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it • Determining and implementing design methodologies and tool sets • Enabling application development by coordinating requirements, schedules, and activities • Being able to lead/support UAT and production roll outs • Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations • Deliver scalable and high-quality solutions that adhere to performance, security, and compliance standards, including HIPAA requirements where applicable • Helping the team in troubleshooting and resolving of complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken • Carrying out POCs to make sure that suggested design/technologies meet the requirements
Job Requirements
- Total Experience: 4.5+ years
- Should have hands-on experience working with Salesforce core platform (SFDC) capabilities
- Customize Salesforce using Apex Classes, Triggers, Batch Apex, Scheduled Apex, and platform events
- Should be able to develop modern Salesforce UI using Lightning Web Components (LWC) and Aura Components
- Should have hands-on expertise in Sales Cloud features including Leads, Accounts, Contacts, Opportunities, Forecasting, and Activity Management
- Should have strong experience with Service Cloud features such as Case Management, Service Console, Queues, Entitlements, Escalations, and Omni-Channel
- Should implement Salesforce automation using Flows, Validation Rules, Assignment Rules, Approval Processes, and Email Alerts
- Should be able to design and develop integrations using REST/SOAP APIs, Named Credentials, External Services, and middleware platforms
- Should have strong understanding of Salesforce data model, relationships, and schema design
- Should have expertise in Salesforce security model, including Profiles, Permission Sets, Sharing Rules, and Role Hierarchy
- Create and maintain technical documentation, design artifacts, and deployment notes
- Should have hands-on experience with Salesforce deployment and DevOps tools such as Copado, Change Sets, Git, Azure DevOps, or Jenkins
- Participate actively in Agile/Scrum ceremonies including sprint planning, grooming, daily stand-ups, and retrospectives
- Troubleshoot and resolve production issues and provide ongoing application support
- Strong analytical, debugging, and problem-solving skills
- Excellent communication skills and ability to work directly with business stakeholders
- Exposure to Experience Cloud, CTI integrations, Omni-Channel, or Einstein features
- Salesforce certifications such as Platform Developer I (preferred), Platform Developer II, Sales Cloud Consultant, or Service Cloud Consultant
- Should have exposure to Salesforce automation testing tools or CI/CD pipelines
Benefits
- Remote work options
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