Descartes is one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information. With record financial performance for more than 16 years, we lead the industry in innovation investment. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.
Solutions Consultant
Location
United States
Posted
9 days ago
Salary
$60K - $75K / year
Seniority
Mid Level
Job Description
Solutions Consultant
The Descartes
Role Description As a Technical Account Manager, you will help ecommerce businesses maximize the value of Sellercloud by becoming a trusted operational and strategic advisor. This role exists to strengthen customer retention, drive platform adoption, improve customer satisfaction, and help clients optimize complex ecommerce and fulfilment operations through best practices, technical guidance, and long-term partnership. - Build trusted relationships across a portfolio of customer accounts, maintaining high customer satisfaction and strong retention outcomes. - Increase customer adoption and operational maturity by ensuring clients effectively utilize Sellercloud’s IMS/OMS capabilities across their ecommerce workflows. - Conduct regular business reviews that align platform usage to customer business goals, operational priorities, and measurable success metrics. - Proactively monitor customer health indicators, identify risks early, and successfully manage first-stage escalations to resolution. - Deliver operational recommendations and best practices that improve customer efficiency, fulfilment accuracy, inventory visibility, and overall ecommerce performance. - Develop subject matter expertise in ecommerce operations and Sellercloud functionality to provide consultative guidance to customers and internal teams. - Contribute to the growth and scalability of the department through reporting, analysis, onboarding support, and continuous improvement initiatives. Qualifications - Excellent verbal, written, and presentation communication skills, including the ability to lead customer meetings and webinars. - Strong technical acumen with the ability to understand complex ecommerce workflows and software configurations. - Experience in ecommerce, ecommerce operations, fulfilment, logistics, or related operational environments. - Strong customer relationship management skills with the ability to engage stakeholders at operational and executive levels. - Ability to work independently and effectively in a remote-first environment. - Strong organizational and time management capabilities with the ability to manage multiple customer priorities simultaneously. - Analytical mindset with the ability to interpret customer data, health metrics, and operational trends. - Fluency in English. Requirements - Experience working with Sellercloud. - Experience with warehouse systems, ERP platforms, IMS/OMS platforms, or related ecommerce technologies. - Demonstrated success improving customer satisfaction, retention, or NPS metrics. - Previous experience in Technical Account Management or Customer Success role involving issue resolution and escalation management. - Deep understanding of ecommerce operational processes and omnichannel environments. Benefits - Opportunity to work with a fast-growing ecommerce platform supporting complex omnichannel operations for global retailers, distributors, and manufacturers. - High-impact role with direct influence on customer retention, growth, and long-term success. - Exposure to a wide variety of ecommerce operational models, technologies, and fulfilment strategies. - Collaborative and evolving environment where your input helps shape customer success strategy and team development. - Opportunities to deepen expertise in ecommerce operations, SaaS customer success, and technical account management. - Remote-first flexibility with autonomy and ownership over your customer portfolio and strategic initiatives.
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