• Design and develop integrations between Coupa and enterprise systems including ERP, finance, payroll, and supplier networks. • Build integrations using Coupa Integration Cloud, Coupa Open APIs, and middleware platforms such as MuleSoft, Boomi, or Workato. • Implement supplier onboarding integrations including supplier master, contracts, and catalog data flows. • Develop integrations supporting requisition, purchase order, invoice, and payment processes. • Implement chart-of-accounts, expense category, and lookup data synchronization between Coupa and source systems. • Build user, role, and approval-hierarchy synchronization between Coupa and identity systems. • Design error handling, retry, and reconciliation strategies for integration flows. • Implement integration security across Coupa endpoints, including OAuth flows, SSO patterns, and certificate-based authentication, ensuring that integration credentials follow least-privilege and lifecycle best practices. • Profile and optimize integration performance and batch sizing for high-volume scenarios, applying systematic measurement, targeted improvements, and data-driven validation to deliver quantifiable gains in throughput, latency, or resource efficiency. • Participate in Coupa release planning, regression testing, and platform upgrades. • Collaborate with procurement, finance, and IT stakeholders on integration requirements. • Maintain comprehensive, current technical documentation — including architecture diagrams, design decisions, configuration references, runbooks, and operational procedures — so that the system remains supportable, auditable, and easy to onboard new engineers onto over time. • Support production incidents related to Coupa integrations and drive durable fixes. • Stay current with Coupa releases and BSM platform evolution, regularly review release notes and community discussions, and translate noteworthy advances into concrete recommendations and adoption proposals for the team.

• Design end-to-end cloud solutions covering compute, networking, storage, identity, data, and observability layers. • Lead solution architecture reviews and approval processes for major cloud initiatives. • Define cloud landing zone, account structure, and tagging strategies for new and existing workloads. • Establish reference architectures, blueprints, and reusable patterns adopted across engineering teams. • Architect security, identity, and compliance controls embedded into the cloud foundation. • Design networking topologies including VPC/VNet design, transit hubs, hybrid connectivity, and private endpoints. • Lead cloud migration, modernization, and re-platforming initiatives across application portfolios. • Drive cost optimization, capacity planning, and FinOps practices across the cloud estate, partnering with finance and engineering teams to make cloud spend transparent, predictable, and tied to delivered business value. • Partner with security architects to embed identity, data protection, and compliance controls from the outset. • Produce architecture artifacts including context diagrams, sequence diagrams, and decision records. • Provide technical leadership and mentorship to engineering teams during solution delivery. • Engage with cloud providers and platform partners to evaluate roadmap fit. • Track emerging cloud capabilities and ecosystem developments, assessing relevance to current and planned workloads, and recommend strategic adoption based on demonstrated value and operational maturity. • Maintain alignment with enterprise architecture standards, security policies, and regulatory obligations, ensuring that cloud designs satisfy both engineering goals and the broader compliance posture of the organization.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a driven CRM Architect Director to serve a dual mandate: leading hands-on customer delivery engagements and partnering with our sales organization on pre-sales solutioning and scoping. This role sits at the intersection of delivery excellence and revenue growth, requiring equal fluency in architecting real-world CRM implementations and shaping compelling, credible solutions for prospective customers. Approximately half of your time will be spent in active delivery - guiding customers through complex CRM implementations, ensuring adoption, and driving measurable outcomes. The other half will be spent in pre-sales - working alongside account teams to scope engagements, respond to customer challenges, and develop implementation strategies that win trust and close deals. This is a rare opportunity for an architect who thrives both in the field and in front of prospects. What You Will Do - Lead and architect complex ServiceNow CRM implementations, owning delivery quality and customer outcomes end-to-end - Partner with sales teams on pre-sales pursuits - scoping engagements, developing implementation strategies, and building customer confidence in our approach - Create and present compelling solution designs, project scopes, and delivery roadmaps for prospective customers - Develop SOW content, effort estimates, and risk assessments that reflect realistic delivery expectations - Demonstrate a deep sense of empathy for the customer and genuine passion in helping them succeed - Engage and collaborate with ServiceNow R&D teams on escalated technical issues - Influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors and stakeholders on business process and technical problems - Review customer architecture, design processes, and system integrations to the platform - Configure solution environments to address customer requirements and business issues - Mentor field resources in implementation methodology, configuration, and best practices for CRM applications - Share best practices and known solutions with internal teams, the community, and customers to promote faster time to value - Collaborate with Product Management and Development to enhance ServiceNow products with capabilities that address customer needs - Stay current on competitive analyses and articulate differentiators between ServiceNow and its competitors Qualifications Our ideal candidate: - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer - ideally in professional services or consulting - 10+ years in the CRM technology industry - Demonstrated pre-sales or solutioning experience - including SOW development, scoping, effort estimation, or pursuit support - Deep domain knowledge in Customer Relationship Management - Ideally ServiceNow CSA and CSM certified - Ability to perform deep architectural advisory work as well as hands-on configuration and coding in ServiceNow - Excellent verbal and written communication skills, including ability to chair sessions, present to executives, and facilitate workshops - Highly data-driven with commitment to driving customer engagement toward business outcome and value realization - Fanatical about customer success and tenacious at driving long-term customer value - Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Your role at DynatraceAs an Enterprise Solutions Architect Team member you will be asked to work with a variety of accounts where you must lead very skilled engineering staff of our customers. You may also get involved in diving in to help isolate major performance issues and/or provide solutions in mitigating performance problems within large environments. You will work with our product engineering teams to ensure any functional gaps and opportunities for improvement are clearly articulated and managed between our accounts and our engineering team. Our team members regularly get involved in hands on solutioning both for our own purposes of working smarter not harder or to assist in the implementation of deployments or solutions at the customer. Our joint team of highly experienced ESAs are periodically found solutioning in C#, Java, SQL, NodeJS, JavaScript, Ansible, Puppet, Terraform and many more. To be part of the team means contributing a history of both high-level consulting to rolling the sleeves up and contributing in code either for the team or the customer. The Enterprise Solution Architect is a combination of an infrastructure, automation expert, coder, trusted advisor and cloud services authority who will be responsible for leading the design and implementation of our monitoring solutions executed through a well-defined, repeatable services engagement model. Our ESA team members perform most of their responsibilities remotely at a home office and will have moderate to minimal travel from time to time. What will help you succeedMinimum Requirements - Bachelors Degree required or additional 10 years of relevant Information Technology experience accepted in lieu of degree - 12+ years of real world experience in software and/or solution engineering - 5+ years experience leading and consulting in large Enterprise/Corporate environments a must Preferred Requirements - Prior Experience using Dynatrace or managing APM solutions a major plus - Solid understanding of a variety of Cloud technologies and offerings such as AWS, Azure or Google Cloud with at least expertise and/or certification in one while having an aptitude and appetite to learn others quickly. - Solid understanding of network topologies, routing, network security, security protocols, routing, load balancers and capacity planning - Solid understanding of a Container based solutions using Kubernetes and similar products. Service mesh experience a plus. - Outstanding communicator and writing skills a must with the ability to consult and lead multi-day meetings to assess technologies and processes. - Solid understanding of Application and/or Infrastructure Monitoring & Observability - Develop automation and repeatable processes/scripts to enable solutions that deploy, manage, configure, scale and monitor Client applications is a plus - Solid understanding of solutions using Chef, Puppet, Ansible, GoCD, Jenkins, TFS and similar products. - Solid understanding of PaaS concepts and implementations such as Cloud Foundry, OpenShift, BlueMix or similar offerings. - At least 7+ years of prior development experience in at least one object-oriented language. Solid understanding of byte-code based runtimes, i.e. Java, .NET - Solid to Expert hands on experience with SQL a plus - Prior experience with enterprise logging technologies and strategies - Prior hands-on experience providing troubleshooting expertise for performance and other issues. - Prior experience in streamlining a development lifecycle with automated provisioning and testing of resources. - Demonstrable Enterprise Architecture planning and design skills. Expert authoring Diagrams is desired. - Expert analytic, organization, presentation, customer service and facilitation skills. - Ability to gather customer requirements and translate those requirements into short and long term deliverables while working with Project Managers and Directors - Comfortable with Software Development Life Cycles, Test Driven Development, Continuous Integration and Continuous Delivery/Deployment. - Solid understanding and experience working with high availability, disaster recovery designs, high performance, multi-data center systems and hybrid cloud environments. - Considered an expert in a combination of database and platform application services is a plus - Ability to use a wide variety of open source technologies and cloud services - Preference will be given to candidates that also have web applications, database, and support skills Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsSalary Range $175K-215K DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.