• Own a full sales cycle from outbound prospecting through close, consistently generating pipeline through outbound efforts, PLG signals, and partnership opportunities • Drive new business and expansion opportunities across mid-market and enterprise accounts in North America • Build relationships with developers, engineering leaders, digital teams, and business stakeholders to navigate developer-focused sales cycles • Partner closely with Solution Architects, Customer Success, Product, and Marketing teams to drive technical validation and long-term account growth • Help customers understand modern composable architectures, AI-native development workflows, and Netlify's differentiated platform approach • Leverage product usage data, AI trends, and customer signals to prioritize opportunities and create urgency • Identify and develop expansion opportunities from self-serve and product-led adoption signals • Operate with strong discipline around forecasting, pipeline management, and deal execution • Contribute to the evolution of our sales motion by bringing energy, ideas, customer feedback, and market insight back into the organization • Turn product and AI market momentum into measurable pipeline and revenue outcomes

• Generate sales and grow revenue by reaching out to existing and potential customers • Conduct research on prospects and respond to inbound inquiries • Build and maintain a strong sales pipeline by qualifying leads and nurturing relationships • Collaborate interdepartmentally and engage with customers via phone, email, and video • Forecast and maintain accurate records in Salesforce and ERP systems • Meet and exceed target KPIs and close new sales opportunities. • Provide customer service support and coverage as needed.

• Achieve annual AI-focused sales quotas by driving net‑new AI pipelines and personally negotiating enterprise-wide AI solution agreements. • Own, coordinate, and lead the full AI sales cycle, from prospecting through close, ensuring all sales activities align to business goals. • Ensure proposed AI solutions fully leverage NiCE CXone Mpower’s AI strengths, demonstrating clear value and technical feasibility for successful deployment. • Identify and create new AI-driven opportunities by analyzing customers’ business challenges, technology gaps, and readiness for AI transformation. • Build and maintain high-level relationships with C‑suite decision-makers to champion NiCE’s AI capabilities and accelerate enterprise adoption. • Initiate, develop, and manage purchasing agreements for AI and automation solutions between NiCE CXone Mpower and customers.

• Own and grow a defined book of business: driving expansion and renewal outcomes through proactive engagement, value-based selling, and executive-level relationship building • Deliver exceptional customer experience while identifying strategic areas to broaden Lucid adoption across teams, departments, and regions • Execute a high-velocity, targeted outbound motion within existing accounts to uncover whitespace and generate incremental pipeline • Forecast accurately and consistently, providing clear visibility into pipeline health, deal progression, and attainment to sales leadership • Become a subject-matter expert in Lucid’s product suite, market landscape, and customer personas; translating technical and workflow needs into compelling value propositions • Collaborate cross-functionally (CSM, Marketing, Product, RevOps) to ensure customer success, maximize account penetration, and remove roadblocks to growth • Demonstrate Lucid’s values daily, especially Teamwork Over Ego, by sharing best practices, mentoring peers, and operationalizing scalable sales motions • Maintain strong operational rigor and adherence to activity expectations, CRM hygiene, and internal SLAs • Perform additional responsibilities as required to support team and company objectives