• Perform software testing for various systems, including web and mobile applications, customer billing, back-end database systems, email delivery, and security systems • QA tasks throughout a project's life cycle • Collaboration with various departments to ensure proper processes are followed • Hands-on participation in the project lifecycle, from reviewing requirements through release and post-launch support • Create and execute comprehensive test plans and test cases, report and track issues through resolution • Functional, system integration, regression, user acceptance and production deployment testing • Reproduce production bugs and validate bug fixes • Collaborate with all departments for full test coverage • Provide accurate and timely estimates for QA timelines and effort • Establish and evolve formal QA processes using industry-accepted best practices • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met • Adapt to the SCRUM software development process - participate in Sprint planning, reviews, stand-ups, and retrospectives

• Perform software testing for various systems including web and mobile applications, customer billing, back-end database systems, email delivery, and security systems • Participate in the project lifecycle, from reviewing requirements through release and post-launch support • Create and execute comprehensive test plans and test cases • Report and track issues through resolution • Conduct functional, system integration, regression, user acceptance and production deployment testing • Reproduce production bugs and validate bug fixes • Collaborate with all departments during and after development to ensure processes are followed for full test coverage • Demonstrate ownership and accountability with assigned tasks • Provide accurate and timely estimates for QA timelines and effort • Establish and evolve formal QA processes • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices

• Providing concise notes and evidence (screenshots / screen recordings if requested in the run). • Launching the product on your available platform(s). • Creating a consumer account on a wagering platform, which will include going through a KYC (know-your-customer) flow. Because this platform complies with US federal and state regulations, you will be required to use your own legal information to register. You should be prepared to provide: Full Legal Name and Date of Birth; Current US Address; Social Security Number (SSN) • Running through key wagering flows (for example: placing a wager, checking wager status, basic navigation, and other core actions defined in the run instructions). • Capturing and reporting any functional issues, crashes, obvious UI defects, or blocking problems in the wagering flow.

• Conduct advanced quality audits of claims, EOBs, mail intake, data capture, and clearinghouse outputs to verify accuracy, correct benefit application, contract compliance, and processing integrity. • Identify, document, and track defects or discrepancies found during audits or quality reviews and ensure issues are resolved through appropriate corrective and preventive actions. • Investigate complex or escalated issues to understand end-to-end workflows, determine root causes, and recommend actions that prevent recurrence. • Monitor and triage quality issues submitted through internal systems such as Salesforce and ensure timely research, documentation, and resolution. • Analyze audit outcomes, trends, and quality performance metrics to identify risks, recurring issues, and systemic gaps that require improvement. • Develop clear and actionable quality reports, dashboards, and summaries that communicate quality health, risks, and improvement progress to leadership and stakeholders. • Partner with Operations to embed quality controls into daily workflows, reduce rework, and improve first-pass accuracy. • Collaborate with Product, Engineering, Implementation, Automation, and Compliance teams to ensure quality requirements are incorporated into system design, configuration, enhancements, and change initiatives. • Support internal and external audit readiness by maintaining clear documentation, audit trails, and evidence that meet client, regulatory, and SOC-related expectations. • Support client implementations and operational changes by defining quality requirements, acceptance criteria, and validation steps. • Serve as a liaison between Quality Assurance and cross-functional partners to ensure alignment, transparency, and consistent execution of quality standards. • Provide mentorship, guidance, and calibration support to junior QA staff and operational teams and contribute to training materials, SOPs, and job aids. • Maintain quality documentation, policies, procedures, and artifacts to support operational readiness and compliance. • Promote a culture of quality, continuous improvement, and accountability throughout the organization. • Perform other duties as assigned to support the Quality Assurance program.