Ziff Davis

• Define and evolve Ekahau’s multi-year architectural roadmap, ensuring alignment with Ekahau’s business goals and long-term vision. • Run architectural governance and reviews to ensure consistent technical standards across engineering teams. • Architect complex, high-availability service and set company-wide standards for technical excellence and systemic reliability. • Act as a bridge between engineering teams and product stakeholders. • Elevate the technical bar by mentoring senior engineers and architects. • Identify system-wide risks and establish proactive practices to prevent technical debt and systemic failures.

• Oversee the end-to-end order processing lifecycle for all Ookla product lines • Design, implement, and continuously optimize operational workflows to reduce friction • Partner with the Sales team to enforce accountability regarding key CRM inputs • Own and streamline the administration of vendor intake forms and customer onboarding processes • Manage operational requirements for RFPs, ensuring timely and accurate submission of operational data • Serve as the subject matter expert on how deal structures impact revenue and work closely with Legal and Finance

• Drive revenue growth and market share across the Southern & Eastern Africa sub-region • Develop and execute a comprehensive account and territory plan • Create and articulate compelling value propositions • Actively oversee and contribute to all stages of the sales cycle • Support the company in creating sales enablement assets

• focus on data-related sales opportunities • develop and manage a growing book of business across your assigned region • drive business and technical relationships • close business at a rapid rate by helping to define and identify key opportunities, markets, contract vehicles and solutions • establish deep business and technical relationships through your knowledge of the customer’s mission and the environment • maintain a robust sales pipeline • facilitate contract negotiations • develop long-term strategic relationships with key accounts • ensure customer satisfaction • moderate travel for in-person client meetings • drive product innovation through thorough understanding and representation of customer and industry trends/needs

• focus on data-related sales opportunities • developing and managing a growing book of business across assigned region • drive business and technical relationships • close business at a rapid rate by helping to define and identify key opportunities, markets, contract vehicles and solutions • establish deep business and technical relationships through knowledge of customer’s mission and environment • develop and execute against a comprehensive account/territory plan • create & articulate compelling value propositions around Ookla data services • accelerate customer adoption • maintain a robust sales pipeline • facilitate contract negotiations • develop long-term strategic relationships with key accounts • ensure customer satisfaction • moderate travel for in-person client meetings • drive product innovation through thorough understanding and representation of customer and industry trends/needs

• Focus on data-related sales opportunities • Develop and manage a growing book of business across assigned region • Drive business and technical relationships • Close business at a rapid rate by identifying key opportunities, markets, contract vehicles and solutions • Establish deep business and technical relationships • Create & articulate compelling value propositions around Ookla data services • Accelerate customer adoption • Maintain a robust sales pipeline • Facilitate contract negotiations • Develop long-term strategic relationships with key accounts • Ensure customer satisfaction • Drive product innovation through understanding customer trends

• Design and implement scalable data models, storages and pipelines for critical product features • Drive the evolution of our data platform to meet future needs of real-time big data processing • Create and evolve architectural roadmaps for the data platform • Turn product requirements into viable and scalable data architectures and implementations • Act as a bridge between data science, product engineering, and stakeholders • Establish and follow data governance frameworks, standards, and best practices • Mentor senior engineers and architects on complex data modeling and distributed system challenges

• Develop high-caliber medical and scientific content with the highest standards of editorial excellence adhering to standards of adult learning principles, and interprofessional education • Participate and contribute in grant planning and development to meet department goals and address unmet educational and research needs • Create educational designs, formats and execution plans for proposed educational programs, in order to develop a grant and, subsequently, to develop compelling program content appropriate for the intended audiences • Plan and develop well-written, scientifically accurate and current program content, including but not limited to presentation slide decks, interactive video program scripts, print monographs, and case studies, collaborating with internal clinical and editorial staff and external KOL experts • Establish and maintain relationships among key leaders in health care, among various practice settings, in order to collect expert opinion and insight into educational program needs and grant development opportunities • Develop content for all components of supporter-specific grant submission requirements and templates, including summary content required for character-limiting sections of the grant portals • Contribute to the outcomes measurement of high-impact educational programs, including measurement planning, survey instrument development, and program analyses • Contribute to scientific articles, abstracts, and outcomes-based presentations and publications to exemplify the services and products of the company • Effectively communicate and carry out opportunities, needs, ideas, and timelines to meet the company’s and department’s goals for continued growth and success • Participate in regularly scheduled meetings of the Scientific Education Department • Perform other duties as assigned

• Provide first-line technical support to customers via phone, tickets, and live chat • Support Danish and English speaking customers across multiple communication channels • Engage with customers clearly, professionally, and with empathy • Identify what the customer is trying to achieve and determine the nature of the issue • Gather relevant information, including the steps already taken by the customer • Attempt to reproduce reported issues where appropriate • Analyse symptoms and, where possible, identify the underlying problem • Provide relevant troubleshooting steps, guidance, or solutions • Direct customers to suitable help articles or product documentation • Communicate clearly and follow up with customers until issues are resolved or escalated • Escalate unresolved or more complex issues to second-line support with accurate notes and supporting detail • Monitor for and proactively identify potential or emerging customer-impacting issues • Participate as an active member of the regional and wider global support team • Share recommendations for improving customer experience, internal processes, and support quality • Stay up to date with product, process, and operational communications that impact the support organisation

• Own End-to-End Experience & Product Strategy • Translate ambiguous problem spaces into clear flows and interaction models across all consumer channels (Native Mobile, Web, Channel, etc.) • Define patterns and reusable components, not just one-off screens • Design decision-heavy experiences that build trust and clarity • Deliver build-ready designs in close partnership with engineering • Connect design decisions to overall product strategy and business objectives • Shape Experience Architecture & Systems • Establish scalable navigation and information architecture across all channels • Contribute to and evolve a cross-channel design system • Design interaction models that extend cleanly as the product grows • Anticipate future states, not just immediate needs • Design for Growth & Iteration • Support experimentation and A/B testing across all touchpoints • Use research and data to refine experiences over time • Balance speed and quality without sacrificing either • Continuously improve core journeys as the product matures • Partner Deeply with Engineering • Collaborate on feasibility and tradeoffs early • Participate in QA and ensure design fidelity in shipped builds • Design with performance, platform conventions, and accessibility in mind • Reduce ambiguity before development begins