• Develop and execute community engagement strategies to grow, engage, and sustain global player communities across platforms such as Discord, Reddit, forums, social media, and other player-facing channels • Manage and grow community presence through direct-to-player communications, content creation, announcements, updates, campaigns, community spotlights, and social activations • Serve as the voice of the player internally by monitoring, analyzing, and synthesizing player sentiment, feedback, trends, and emerging issues into actionable insights for development, marketing, publishing, and leadership teams • Partner cross-functionally with development, publishing, marketing, PR, customer support, localization, social, and creative teams to align messaging, support campaigns, improve player experience, and strengthen product communications • Foster positive, inclusive, and safe community spaces while enforcing community standards and empowering community leaders, influencers, moderators, and brand advocates • Monitor and respond to player feedback, bugs, issues, outages, and crises while supporting clear, timely, and solutions-oriented player communications • Develop and maintain systems for gathering player feedback through social listening, surveys, Q&As, playtests, feedback sessions, community events, and direct engagement opportunities • Track, analyze, and report on community growth, engagement, sentiment, and campaign performance using social listening and reporting tools, providing data-informed recommendations to internal stakeholders • Plan, execute, and evaluate community events, activations, contests, livestreams, promotional campaigns, and player-centric initiatives that drive engagement, retention, and brand loyalty • Work with creative, video, and marketing teams to develop engaging assets and content that resonate with players and support broader business objectives • Identify opportunities to amplify relevant community conversations, leverage industry trends, and create meaningful engagement that strengthens player relationships • Support live service operations by collaborating on player communications for game updates, launches, roadmap visibility, and service-related changes • Build strong relationships with key community voices, influencers, and player groups to strengthen advocacy and expand community reach • Provide leadership, mentorship, or oversight for moderators, volunteers, or junior community team members as applicable • Continuously evaluate and improve community strategies, tools, and processes to better support player needs and organizational goals.

• Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up. • Develop and execute an engagement plan to drive community adoption, activity, and long-term growth. • Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives. • Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency. • Create and publish engaging community-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer-to-peer connection. • Develop programs to recognize and amplify customer advocates and top contributors. • Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators. • Implement and maintain moderation policies to ensure compliance with brand and data governance standards. • Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation). • Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions. • Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind.

• Responsible for the utilization of Pyramid Healthcare’s continuum of care by developing and maintaining direct referral relationships in designated market(s). • Provide clientele, marketing and customer service activities within the marketing department while maintaining positive community/public relations. • Maintain existing referral sources, expand referral base and develop business relationships with the assigned region. • Input into the overall company-marketing plan. • Prepare reports as required. • Assist in setting financial goals for the assigned region. • Required to interface with the programs to understand client/program/referral source needs. • Completes required trainings and mandatory training hours. • Other duties as assigned.

Role Description Our team is experiencing tremendous growth, and we are looking for a results-oriented Loan Officer who can generate new business and referrals, as well as maintain the excellent relationships we have already established with clients and referral partners. The ideal candidate will be able to assist our team in closing loan packages while maintaining an excellent level of service and communication with our clients. This is a remote position. Candidates must be able to work a schedule of 8am-5pm and participate in a weekend on-call rotation 1-2x/month. Responsibilities: - Collaborate with internal and external partners (e.g. loan officer assistant, loan opener, loan processor, underwriter, referral partners, escrow, title, etc.) on behalf of the applicant as needed to make sure the loan transaction goes through successfully. - Monitor sales pipeline, meet sales expectations/SLAs, get referrals, and generate new business opportunities. - Create personal relationships with clients - offer additional information and answer questions about home mortgage products. - Create and explain mortgage coach presentations for clients (total cost analyses). - Package files to send to the loan openers/processing staff. - Lock loans, structure files, and review final closing disclosures (CDs) with clients. Qualifications - 1+ year of experience as a mortgage loan officer. - Must be located in the DFW area. - Licensure with the NMLS in TX. - Experience with Encompass is required. - Willingness and ability to participate in a weekend on-call schedule rotation 1-2x/month. - Superb relationship, sales, communication, and MS Office skills. - Intermediate understanding of loan program guidelines and various types of loans such as Conventional, FHA, VA, and down-payment assistance loans. Preferred Qualifications - Bachelor's degree from an accredited institution. - 2+ years of experience as a mortgage loan originator. Benefits - Medical, dental, and vision insurance. - 401k with a company match. - 12 Days of PTO (prorated based on hire date). - Company holidays.