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Customer Community Manager
Location
Spain
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Customer Community Manager
PVcase
• Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up. • Develop and execute an engagement plan to drive community adoption, activity, and long-term growth. • Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives. • Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency. • Create and publish engaging community-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer-to-peer connection. • Develop programs to recognize and amplify customer advocates and top contributors. • Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators. • Implement and maintain moderation policies to ensure compliance with brand and data governance standards. • Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation). • Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions. • Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind.
Job Requirements
- Solar or Engineering backgrounds preferred.
- Fluency in additional languages beyond English preferred (German, Spanish, Italian).
- Startup / Scale-up experience preferred.
- 3–5 years of experience in community management, customer marketing, or customer success.
- Proven experience launching or scaling an online customer or user community (B2B SaaS preferred).
- Strong understanding of digital engagement strategies and customer lifecycle management.
- Excellent communication skills with the ability to build trust and engagement across audiences.
- Experience working cross-functionally with Customer Success, Support, Product, and Marketing teams.
- Proficiency with community or engagement platforms (e.g., Higher Logic, Gainsight, Khoros, Insided, or similar).
- Data-driven mindset with the ability to analyze metrics and translate insights into action.
- Strong organizational and project management skills; able to manage multiple priorities independently.
- Familiarity with advocacy, referral, or ambassador programs is a plus.
- Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
- Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.
Benefits
- Flex benefit package, customizing perks to match your unique style.
- Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.
- Flexible working hours, harmonizing your personal and professional life.
- Half-day Summer Fridays.
- Full training and onboarding program for a seamless start.
- Exclusive work only with international markets.
- Considerable & steadily increasing salary, recognizing and rewarding your dedication.
- Frequent in-office and after-hours activities with team members.
- Participation in international training programs.
- Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
- Additional paid vacation days, including birthdays, volunteering, and other occasions.
- Immigration-related employment benefits, such as visa sponsorship, are not available for this position.
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Title: Economic And Community Development Agent - #260512-2496AR-001 LocationHartford, CT Salary$86,068 - $110,931/year Job TypeOpen to Agency Employees Job Description: The State of Connecticut, Department of Economic and Community Development (DECD), is accepting applications for an Economic And Community Development Agent. This position is within the CT Office of the Arts (COA), a partner to the National Endowment for the Arts (NEA) tasked with ensuring that the benefits derived from participating in the Arts are available to every citizen of the state. COA is funded by the National Endowment for the Arts and receives matching funding from the state. As such, COA is guided by the mission, vision, and goals of the NEA. 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ABOUT US DECD is the state's lead agency responsible for strengthening Connecticut’s competitive position in the rapidly changing, knowledge-based global economy. The agency takes a comprehensive approach to economic development that incorporates community development, transportation, education, and arts and culture. Selection Plan In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. FOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process. 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PREFERRED QUALIFICATIONS - Experience working in the CT Office of the Arts economic and community development program/s - Experience in a leadership role at an arts-based business or non-profit organization - Experience applying the AIR Collaborative Economic Development model in community or economic development planning SPECIAL REQUIREMENTS - Incumbents in this class may be required to travel. - Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.



