• Lead onboarding and enablement efforts for clinical users, including delivering training, developing educational materials, and supporting adoption strategies across client organizations • Build and maintain strong relationships with clinicians, operational leaders, and executive stakeholders to ensure long-term success and engagement • Gather and synthesize feedback from users to inform product improvements and influence roadmap priorities • Partner cross-functionally with product, engineering, and design teams to represent the voice of the clinician and ensure solutions align with real-world workflows • Track and analyze usage patterns, adoption trends, and outcome metrics to measure success and communicate impact to both internal and external stakeholders • Support go-to-market efforts by contributing to demos, client discussions, and thought leadership around AI in clinical settings

🤘🏼 The role**Customer Experience (CX) at Laka** CX are firmly at the heart of why Laka was created - we exist to be there for people when shit happens - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries.** **What you'll be getting up to:** - Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email - Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties (shops, manufacturers, distributors etc) - Be the first point of contact for our B2B partners, supporting them to get their riders back on the road - Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members - Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making, both in the CX team and others around Laka - Get stuck into our squad-based work, with the goal to continue to make Laka the best it can be (you might find yourself working on exciting projects with the Marketing, Product or Technology teams)

Role Description We are seeking a dedicated and passionate person to join our Customer Success Team. In this role, you will deliver exceptional support via email, phone, and webcast to ForeFlight users around the world. Ideal candidates possess a deep enthusiasm for aviation and are eager to share this passion with our customers. Strong technical skills are essential, as you will be working with MacBooks, iPhones, iPads, and websites to provide comprehensive technical assistance. This is a remote role within the US. - Analyze customer lifecycle data to derive insights and make clear, actionable recommendations for customers and business partners. - Identify root causes, propose solutions, and deploy cross-functional support, where necessary, to resolve issues. - Manage customer goals, conduct regular business reviews (monthly or quarterly), and ensure customer satisfaction. - Accelerate customers through the customer lifecycle by developing detailed account plans. - Board and train customers to maximize the potential of our software offerings. - Identify growth opportunities and assist the sales team in driving the pipeline. - Provide responsive, knowledgeable, and efficient support, delivering Best In Class Pilot Support. Qualifications - Pilot or Dispatcher Experience, including military experience, is essential. - Experience in software and technical support. - Minimum of 5 years in customer success or similar role. - Excellent verbal, written, and communication skills with the ability to present compelling customer stories. - Ability to create and manage a continuous experience improvement program (scope, milestone, engagement, execution, and change management). - Understanding of various technical architectures and operating systems. - Detail-oriented with excellent follow-up skills. - Proficient in both Microsoft and Google suite products. - Associate or Bachelor’s degree in a related field, or equivalent combination of training, education and experience. - Experience with FAA/EASA regulations and flight planning desired. Benefits - Medical, dental, vision insurance with Employer paid health premiums. - Open PTO Policy. - 401(k) with up to 10% company matching and immediate vesting. - 12 Weeks Paid Parent Leave. - Flight Training Rewards. - Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $51,000-$62,500.

• Develop, maintain, and grow strong relationships with the existing customer base, primarily farmers and agricultural businesses, while identifying and acquiring new customers in the region. • Build, manage, and expand partnerships with local plastic manufacturing partners to ensure reliable production capacity, quality standards, and timely delivery. • Identify and establish demonstration and trial sites in collaboration with growers and manufacturing partners to validate and showcase technologies under local crop and climate conditions. • Coordinate and monitor trial performance, ensuring proper installation, usage, and agronomic data collection to accurately measure plant response and environmental outcomes. • Support and train distributor and partner teams to effectively communicate the agronomic and economic benefits of technologies to growers. • Engage directly with growers and farm managers to interpret trial results, share insights, and encourage correct application and long-term adoption of the technology. • Represent our client at field days, technical workshops, and horticultural fairs to build awareness and trust among the grower community. • Provide structured feedback to management on trial performance, grower experience, and market trends to inform product development and regional strategy.