• Lead and develop a team of 4 Customer Success Managers • Drive a high-performance culture through coaching and structured feedback • Act as primary escalation point for customer portfolios • Collaborate with Sales, Support, and Marketing teams to ensure customer satisfaction • Champion customer satisfaction, retention, and expansion

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market). The Senior Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume large market book of business (1,000–4,999 lives). As the primary owner of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio. By combining strong relationship management with disciplined execution and cross-functional partnership, this role directly impacts client success and long-term retention. Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Ability to travel up to 25% of the time. What you will do: - Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts), ensuring a consistently high-quality client experience. - Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks. - Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention. - Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs. - Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables. - Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals. - Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations. - Represent the company in virtual and in-person client-facing sessions (up to 25% travel). Develop and deliver high-quality client reports, presentations, and educational sessions. The ideal candidate has: - 5+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry. - Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments. - Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail. - Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI. - Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment. - Possesses a proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams. - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback. This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Compensation Transparency:The salary range for this position is $120,000 - $140,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Title: Customer Success Manager (CSM), VIACHAIN Location: Florida, USA Employee - Full-Time Job Description: Join Us as Customer Success Manager, VIACHAIN The Customer Success Manager will own strategic customer value management for a portfolio of VIACHAIN accounts (ORBCOMM's Smart Container and Smart Trailer businesses). This role is responsible for ensuring customers clearly understand, realize, and can articulate the value they receive from ORBCOMM's solutions. Why You'll Love Working Here: A core objective of the role is to help drive growth in revenue per asset by increasing adoption of applicable ORBCOMM products and services across priority customer segments. The CSM will work closely with Sales, Product, Operations, Engineering, and Customer Support Operations to strengthen customer relationships, document ROI narratives, identify value levers, and support expansion opportunities that increase annualized recurring revenue per asset. This is not a traditional support or escalation management role. Day to day operational issues will be handled by the Customer Support Operations team. The CSM will focus on customer value realization, adoption, reference readiness, revenue expansion, and strategic account health. This role will be based remotely out of Florida, with domestic and international travel required. What You'll Do: Customer Value & ROI Management - Develop a deep understanding of each customer's current ORBCOMM solution footprint, including products purchased, asset coverage, spend, use cases, workflows, and business priorities. - Build account specific Customer Value Profiles that clearly document how customers use ORBCOMM solutions and the operational or financial value they receive. - Identify and quantify, where possible, key value levers such as improved asset utilization, reduced dwell time, lower operating costs, reduced detention/demurrage exposure, improved visibility, cargo protection, maintenance efficiency, and reduced manual work. - Translate product usage and customer feedback into clear ROI narratives that support renewals, executive engagement, customer reference calls, and buyer/investor diligence. - Ensure strategic customers can clearly articulate ORBCOMM's value in their own words. Revenue per Asset Growth - Partner with Sales and Product to identify opportunities to increase annualized recurring revenue per asset across target customer segments. - Map adoption gaps across applicable ORBCOMM products and services, including managed services and digital offerings. - Identify expansion opportunities based on customer needs, usage patterns, value gaps, and business priorities. - Support account teams in positioning relevant digital, analytics, and service offerings that increase both customer value and ORBCOMM revenue density. - Track account level progress against revenue per asset growth goals. Customer Health & Reference Readiness - Maintain a clear view of customer health across assigned accounts, including adoption, satisfaction, business value, executive engagement, renewal risk, and expansion potential. - Segment customers by reference readiness and develop plans to move priority accounts toward reference ready status. - Prepare executive ready customer summaries, value narratives, QBR materials, and internal account briefs. - Identify risks early and coordinate with Sales, Product, Support, and CSOP to ensure appropriate action is taken. - Strengthen executive and operational relationships across assigned accounts. Strategic Account Engagement - Support customer business reviews focused on value realization, adoption, ROI, and future opportunities. - Conduct structured discovery with customers to understand business objectives, workflows, pain points, and desired outcomes. - Partner with account owners to align customer success plans with commercial account plans. - Act as the voice of the customer internally, helping Product and leadership understand market needs, product gaps, and value opportunities. - Ensure customers are engaged beyond issue resolution and understand the broader value ORBCOMM can provide. Operating Model & Cross Functional Coordination - Work closely with the Customer Support Operations team to ensure day to day support issues, service escalations, and operational requests are appropriately managed outside of the CSM role. - Maintain clear handoffs between CSM, CSOP, Sales, Product, and Support. - Participate in regular internal account reviews to discuss customer value, risks, adoption, expansion opportunities, and reference readiness. - Use CRM, reporting tools, and internal dashboards to document account insights, value levers, adoption gaps, and growth opportunities. Success Measures The Customer Success Manager will be measured on: - Completion and quality of Customer Value Profiles for assigned accounts. - Identification of clear value levers and ROI narratives. - Number of customers moved toward reference ready status. - Expansion opportunities identified and qualified with Sales. - Progress against annualized recurring revenue per asset growth goals. - Adoption of applicable ORBCOMM products and services. - Accuracy and completeness of account health assessments. - Reduction in CSM involvement in routine support/firefighting activities. - Strength and quality of customer executive engagement. Who You Are: The ideal candidate is commercially minded, analytical, customer-facing, and able to connect operational use cases to business value. This person should be comfortable engaging with customers, account teams, product leaders, and executives to understand what customers are buying, how they are using ORBCOMM solutions, and where additional value can be created. They should be able to move beyond reactive support and help customers answer the question: "What business value are we getting from ORBCOMM, and where can we get more?" Required Qualifications - 7+ years of experience in customer success, account management, solution consulting, business operations, or strategic customer engagement. - Experience working with enterprise or strategic B2B customers. - Strong ability to understand customer workflows, business problems, and operational value drivers. - Commercial orientation with the ability to identify expansion opportunities. - Strong communication skills, including the ability to create executive ready summaries and customer facing value narratives. - Ability to work cross functionally with Sales, Product, Support, Finance, and Operations. - Strong analytical skills and comfort working with customer data, product usage, ARR, asset counts, adoption metrics, and account health indicators. - Experience supporting QBRs, executive reviews, customer success plans, or strategic account planning. - Leverage AI-enabled tools and automation to support daily tasks and productivity. - Commitment to continuous learning in digital and AI literacy. Preferred Qualifications - Experience in IoT, telematics, logistics, transportation, supply chain visibility, maritime, cold chain, trailer/container tracking, or SaaS/platform businesses. - Experience with ARR, recurring revenue models, product adoption, expansion motions, and revenue per asset or revenue per unit economics. - Familiarity with enterprise customer reference programs, ROI modeling, or value realization frameworks. - Experience working in a PE-backed or value creation focused business environment. - Ability to translate technical products and operational workflows into clear business outcomes. The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts-helping you thrive both professionally and personally. How We Hire ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture. About Us At ORBCOMM, we're pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com! Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

Role Description The Customer Success Manager (CSM) is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on-boarding and implementation. The CSM serves as a Trusted Advisor to clients by understanding the client’s goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The CSM develops successful client partnerships that result in high client satisfaction, retention, and growth. Through influential leadership in a matrixed environment, the CSM builds and leads diverse high-performing teams across Vatica Health, the client, and vendor partners. The CSM makes significant contributions to client engagement and solution delivery best practices. Responsibilities - Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery. - Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents. - Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners. - Build PowerPoint decks for client presentations (QBR’s, kick-offs, status meetings). - Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution. - Deliver successful client partnerships that result in high client satisfaction, retention, and growth. - Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats). - Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners. - Deliver and ensure client training on Vatica Health tools, processes, and reports. - Support operational and financial plans and maintain actuals and forecasts. - Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement. - Design and develop best practices in client engagement and implementation to deliver industry-leading client experience. Qualifications - 4+ years in a healthcare client-facing role with progressive experience. - 4+ years leading complex projects. - Healthcare experience required; required experience in Risk Adjustment, Quality of Care. - Strong project performance analysis and strategic PowerPoint deck building skills. - Outstanding customer service skills. - Experience organizing, analyzing, and presenting data. - Strong ability to learn at a fast pace, apply knowledge and be consultative. - Strong computer (including Microsoft Office), grammar, and multi-tasking skills. - Strong attention to detail, time management, and decision-making skills. - Ability to work with significant independence and minimal supervision. - Ability to travel during the week. Benefits - Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar. - Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded. - 401k plans – we want to empower you to prepare for your future. - Room for growth and advancement – we love our employees and want to develop within. - Comprehensive Medical, Dental, and Vision insurance plans. - Tax-free Dependent Care Account. - Life insurance, short-term, and long-term disability. - Excellent PTO policy (everyone deserves a vacation now and then). - Great work-life balance environment – We believe family comes first! - Strong supportive teams – There is always a helping hand when you need it.