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SCP Health logo
SCP Health

Together, We Heal

Patient Support Coordinator

PharmacistPharmacistFull TimeRemoteMid LevelTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

30 days ago

Salary

$13 - $19 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Support Coordinator

SCP Health

Role Description At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. - Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business. - Manage general inquiries, track appointments, remind patients of appointments, refer calls to the nursing team, and follow all processes and procedures while demonstrating sensitivity to issues. - Schedule, confirm and reschedule appointments and services for patients and/or clients. - Collect appropriate data and document all call information according to procedure. - Assist caller effectively and efficiently to resolve issues. - Assess patients’ eligibility for continuum of care defined by client’s intake process or post discharge process. - Research required information using available resources. - Make multiple outbound calls per shift to patients while following a scripted questionnaire. - Route calls to the appropriate resources. - Meet key performance goals including call handling metrics, quality performance, and attendance. - Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse. - Decide when caller needs to be transferred to a nurse for clinical inquiries. - Manage list of physicians accepting patients and assist in acquiring appointments for patients. - Make follow-up calls to determine if patient kept appointments scheduled with physician. - Assist hospital systems with keeping referrals within said hospital system. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - Medical office administration experience preferred. - Medical Assistant Certification preferred. - Two years patient care coordination or patient scheduling role preferred. - Previous experience in healthcare environment preferred. - EMR Experience a plus. - Spanish Bilingual Preferred. - Thrives working in fast-paced, changing, and growth-oriented environment. - Ability to quickly learn new processes and workflows. - Ability to listen to caller while entering data and documenting information accurately. - Strong communication skills, oral and written, with the ability to build relationships and gain trust in a call center environment. - Great active listening skills. - Patient and empathetic attitude. - Excellent interpersonal skills. - Computer literate with attention to detail and the ability to learn new software applications and methods of engagement. - Problem-solving abilities. - Excellent customer service skills. Requirements - Pay Range: 13.00 - 19.00 USD per hour. - This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. Benefits - Comprehensive benefits package designed to support your health, financial well-being, and work-life balance. - Medical, dental, vision insurance. - 401(k) plan with a company match. - Paid time off and holidays. - Professional development support. - Employee wellness resources.

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